Confidential

UMASHANKAR B

Senior Banking Expert- Loans, Credits, Liability,

Under writing, Compliance, Audit, Quality Assurance Al Nahda, Sharjah- United Arab Emirates

+971-*********/ adzy24@r.postjobfree.com

• Competent Professional with nearly 11 years of experience in managing mortgage loan documents, performing financial analysis, evaluating foreclosed loans, assessing borrower financial situation and adhering to guidelines to prevent foreclosure

• Skilled in liaising with borrowers to determine options and/or contributions to loss mitigation strategies

• Executed transition process as a Team lead in origination/cashiering/loss mitigation/database transfer and property valuation proficient in team leadership, staff development, management and performance evaluations and actions and understanding of business analysis principles, processes and techniques

• Transaction monitoring to support the KYC on suspicious transaction

• Expertise in evaluating loan requests and submission through automated underwriting

• Knowledge of loan modification process and providing appropriate modification program

• Manage complete loan document verification and minor system enhancements

• An effective communicator and team leader with excellent analytical and problem-solving skills.

• Coaching styles

• Inspiring mentor

• Solutions – Focused

• Training and Development

• Quality Assurance

• Team Management

Team Lead, 01/2022 to 08/2022 Mr. Cooper

• Handling a team of 30 members in Post-Closing Origination Department

• Handling multiple projects in post-closing and document preparation

• Conducting townhall for the Origination department and people engagement activities

• Monitoring the queue and assigning the work on timely manner and cross training the associates on all the sub process.

Team Lead, 07/2020 to 01/2022 Visionet Systems Pvt Ltd

• Handling a team of 30 members in Property Valuations Department

• Handling the calls while there is any issue faced by the agent or any additional information needed to be provided

• Handling both voice and non-voice process in the valuation department

• Delivered trainings, weekly huddles and discussed the new updates thereby reducing the time and improved employee efficiency

• Conducted quality check on the loans worked by the agents and presented feedback

• Formulated weekly and monthly reports and submitting to the clients and explaining in the meeting. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Confidential

Team Lead, 07/2016 to 05/2019 Firstsource Solutions

• Mentored, led and coached a 15-member team

• Set loans up on forbearance/repayment plans, evaluated borrower’s hardship, assets, income and expenses to configure terms and the down payment amount of proposed plans

• Undergone business training programs and trained new joiners

• Worked on transaction monitoring and updating to the AML team on suspicious transaction

• Delivered trainings, weekly huddles and discussed the new updates thereby reducing the time and improved employee efficiency

• Conducted quality check on the loans worked by the agents and presented feedback

• Liaised with onshore clients and presented the update to the team Highlights: Steered 12 transition process as a team lead in Loss mitigation/ Cashiering and Database transfer. Subject Matter Expert, 12/2015 to 06/2016 Infosys Limited

• Conducted Review on bank statements to verify the transactions

• Trained new joiners on Income calculation and delivered training session for the team

• Managed different investors and modified the loan as per the request with checking the eligibility factors

• Worked on transaction monitoring and updating to AML team on suspicious transaction

• Liaised with onshore clients and presented the updates to the team

• Supervised all critical income documents and calculations. Senior Specialist Modification Underwriter, 06/2010 to 09/2015 Ocwen Financial Limited

• Managed HAMP loans (both Government and Non-Government loans) and validating documents, calculating incomes, taking decision on loan, updating forbearance plan and send the trail and final agreement to the borrower

• Executed application testing to identify whether the applications are triggering the right cord and providing the update to the manager

• Working on manual tool based on the investor rules to modify special loans Emerged as a key part of SME for the new joiners and delivered training session to the team Bachelor of Commerce, 2010

St Joseph Evening College

Bengaluru, India

• English

• Hindi

• Tamil

Date of Birth: 16 Aug 1987

Marital Status: Married

Passport No.: L8333267

Visa Status: Tourist visa

EDUCATION

LANGUAGES

PERSONAL INFORMATION

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