Customer Service Quality Control

Janice Wilson

404-***-**** * adzy1t@r.postjobfree.com

SUMMARY

Highly motivated, skilled in customer communication and complaint

resolution, assisting internal and external customers to achieve service

levels that far exceeded industry averages. Assimilates knowledge and

applies it to tasks at hand, working independently or in teams; effective

achieving goals under demanding timelines; patient and resourceful in

solving problems.

Core areas of expertise include:

Computer and Communication Skills @ Plan, Prioritize, and Organize

Quality Control Lead @ Able to Make Decisions and Problem

Solve

PROFESSIONAL EXPERIENCE OVERVIEW

Quality Tech Lead

Wallner Expac,Kennesaw,Ga

08/2016-06/2019

Key Responsibilities:

> Checked work order for errors and made sure it was corrected before

leaving warehouse.

> Production,Inventory, & Scrap Control for Management.

Mail Operator/Sorter

Dependable Mail Service, Austell, GA

02/2015 — 02/2016

Key Responsibilities:

> Started machines that automatically feed and observe machine operations to

detect any malfunctions.

> Operated mail sorter machine.

> Inspected mail machine output for defects and determined how to eliminate

causes of any defects.

> Sorter and Packer

Machine Operator

FABRICO, Kennesaw, GA

01/2014 - 01/2015

Key Responsibilities:

> Operate Press and Fold Fabrication Machine Press

> Quality Control & Inventory

> Check Order With Customer Service

> Pack and Label For Shipping Department

« Accomplishments: Employee of month, Pay raises

Assistant Manager

FRED’S Cartersville, GA 01/2010-

02/2015

Key Responsibilities:

> Supervisor with payroll responsibilities

> Customer Service

« Accomplishments: Promoted to Manager within lyear, Best Employee

Award

EDUCATION

—— EEE

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