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Customer Service Front Desk

Decatur, GA
September 26, 2023

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Kimberly Hardy

Professional Summary

Atlanta, GA 30349


Multi-talented consistently rewarded for success in planning and operational improvements. Demonstrated ability to complete tasks accurately despite interruptions and completing demands. Respectful and friendly professional with dynamic problem solving and customer service talents. Highly focused on delivering excellent service and support in busy settings. Friendly individual touting great customer engagement and upselling skills in service crew position. Knowledgeable in policies and procedures of warehouses & Logistics establishments. Offering reliability, punctuality and attention detail.

Willing to relocate to: Atlanta, GA - Montgomery, AL - Mississippi Authorized to work in the US for any employer

Work Experience

Security Guard/ Supervisor

Need It Now Delivers - Atlanta, GA

October 2022 to Present

Checking in & out trailers for inbounds & oubound loads also Follwing all SOP(standing of operations),preparing documents such as Inbounds Outbounds loads, & Bill Of Landing. Evaluate, assess and analyze preformance of security personnel; Keep the premises free from all kinds of dangers, screen visitors before allowing them to enter the premises. Developing & implementing security policies, protocols, and procedures. Maintain all security devices and products in good working conditions. Develop and implement preventative measures aganist accidents, thefts, & other risks. Inventory/ Production Worker

Harry & David - Atlanta, GA

July 2020 to August 2022

Maintain records of materials in inventory and on order. Reconciles discrepancies in inventories and notifies supervisors of irregularites. Prepare documemts such as work orders, Bill Of Landing, or shipping orders. Operating equipment in a factory and preparing items for diturbution along with assembling and checking products, ensuring all machinery runs smoothly, and assisting in the packaging and shipment of items.

Airline Food Prep Worker (Temp)

Gate Gourmet - Atlanta, GA

September 2019 to February 2020

Prepare food items and assemble airline meal trays for in flight services. Prepping and preparing sandwiches, salads, cold plates, appetizers, and desserts. Plating entress and packing food carts Seasonal Delivery Driver/ Assistance

FedEx Ground - Atlanta, GA

June 2018 to June 2019

Delivering wide variety of items to different addresses and through different routes. following routes and times schedule; reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied. Load, unload, prepare, inspect and operate delivery vehicles. Receives, sorts, prioritizes, and process orders for delivery along with providing excellent customer service, answering questions, and handling complaints from clients. Dietary Aide/Cashier

Springhill Medical Center - Mobile, AL

May 2015 to March 2018

Execute food preparation, menu planning, and food sanitation activities, ensure adherence to food safety standards, and provide customer service. Preparing food dishes, delivering them to specific people or room and maintaining the cleaniess of work area. Following all safety and health standards. Front Desk Clerk/Receptionist (temp)

Seabreeze Nursing and Rehabilitation/ Riverview Plaza Hotel - Mobile, AL October 2014 to May 2015

Ensure the front desk welcome guests positively, and excutes all administrative tasks to the highest quality standards, Directing vistors to appropriate person & office. Greet and register guests in 200+ room hotel using a Point of Sale Terminal, memorizing faces and names to ensure personalized service throughout guest stays. Maintained a 95% customer satisfaction over two years covering categories such as friendliness, efficiency, helpfulness, and knowledgeablity.Trained front desk clerks in using POS Terminals, room inspection,& providing guest services. Cashier/Customer Service Associate

Walmart Supercenter - Mobile, AL

March 2011 to September 2014

Balancing cash drawer by counting cash at the beginning and end of shift by following checkout procedures. Manage transactions with customers using cash registers. Issue receipts, refunds, change, or tickets. Redeeming stamps and coupons collecting payments whether in cash or credit. Education

Associate's degree in Business Administration

Bishop State Community College - Mobile, AL

June 2012 to February 2013

High school diploma

Murphy High School - Mobile, AL

August 2007 to May 2011


• Delivery Driver Experience

• Dietary Aide Experience

• Food Service

• Kitchen Experience

• Load & Unload

• Order Picking

• Packaging

• Cooking

• Food Safety

• Shipping & Receiving

• Materials Handling

• Serving Experience

• Food Production

• Food Preparation

• Merchandising

• Upselling

• Warehouse Experience

• Driving

• Sales

• Customer service

• Basic math

• Cashiering

• Pallet Jack

• Microsoft Word

• Supply Chain

• Assembly

• Computer Operation

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