REBECCA SCOTT

Visalia, CA ***** 559-***-**** adzy1n@r.postjobfree.com

Professional Summary

Competent QA Manager with 15 years experience, combined of citrus and dairy manufacturing, specializing in regulatory compliance and auditing, seeks mid-level management role to foster an audit ready culture through efficient implementation of fundamental programs, policies and procedure. This, coupled with forward analytical thinking will drive continuous improvement and successful navigation through stringent industry guidelines, while maintaining positive growth in product quality, customer satisfaction and staff appreciation.

Accomplishments

Increased the number of Food Safety HACCP trained team members by 20% and to include representation from all departments.

Reduced the volume of controlled quality documents by 53%. Identified and resolved an annual loss of $80,000 by fine tuning our Contract Service Supplier Program. Recovered $58,400 through program implementation through QC Inspectors. Collaborated with College of the Sequoias on a CAPA training curriculum that is offered industry wide, which in the first session 16 Vita-Pakt employees of all departments and rankings attended. Developed a Culture Club Incentive Program to increase food safety awareness and practices. Skills

Continuous Improvement

Lean Manufacturing

Quality Management Systems

Collaborative Mentoring

Efficient Time Management

Critical and Logical Thinking

Excellent Written & Verbal Communication

Detail Oriented, Approachable & Responsive

Work History

Regulatory Compliance & Food Safety Manager 10/2017 - 04/2023 Vita-Pakt Citrus Products Co. – Lindsay, CA

Represented 3 manufacturing sites in citrus food and beverage industry during communications and site audits with all regulatory, 2nd and 3rd party agencies. Interpreted regulatory rules and guidance changes for review with Executive Management and offered adherence options to incorporate into our corporate policies and procedures. Wrote, reviewed, and maintained standard operating procedures, work instructions or policies. Coordinated, documented, and analyzed recall and market withdrawal activities and results for continued streamlined improvement.

Maintained and archived regulatory paperwork to ensure compliance with individual retention requirements.

Collaborated and secured government funding and grants for purposes of continued staff education and awareness specific to HACCP & FSQMS.

Received, researched and resolved customer inquiries at site and corporate levels. Developed and implemented safe food culture activities to promote and encourage participation company wide.

Developed and monitored KPIs specific to FSQMS at site and corporate levels.. Mentored all department management staff on strategic and efficient methods to ensure compliance to policy and procedures.

Performed and communicated gap analysis and annual trending of FSQMS at site and corporate levels and proposed mitigation strategies to executive management. Food Safety Auditor 10/2016 - 10/2017

Vita-Pakt Citrus Products Co. – Lindsay, CA

Conducted food safety audits and facility inspections to identify program deficiencies. Developed and maintained tracking system for audit results. Conducted safety training and education to employees to increase food safety awareness based on program deficiencies identified in audit..

Performed risk analysis of fundamental food safety programs in accordance with regulated standards. Assisted Human Resources in 3rd party Sustainability Audits. Monitored workplace activities to determine compliance with safety regulations and standards. Conducted food safety training and education to employees to increase awareness of hazards and empower employees to report nonconformances.

Investigated incidents, determining root causes and implementing corrective and preventive actions. Quality Assurance Supervisor 06/2014 - 08/2016

Western Milling – Visalia, CA

Reviewed and managed all production records for thoroughness and accuracy records for accuracy and quality.

Collected, analyzed and managed retain sample inventory of all raw material and finished product samples.

Developed and implemented SOPs to define criteria and quality control measures. Conducted staff training of SOPs to ensure comprehension and compliance. Reviewed medicated feed records for regulated mixing compliance in conjunction with Positive Release Program.

Performed and recorded in process quality and food safety checks. Reported production malfunctions to managers and production supervisors. Completed calibration of all analytical measuring equipment. Coached production team members on nonconformances and procedures that mitigate recurrence. Quality Assurance Specialist 08/2007 - 04/2013

Saputo Cheese USA Inc. – Tulare, CA

Promoted adherence to quality standards by educating lab and production personnel on quality control. Analyzed quality and performance data to support operational decision-making, including positive release and product disposition.

Created and implemented task specific training of job to promote consistency and awareness of all programs.

Researched and responded to all consumer complaints with in regulated timeframes. Performed annual trending of all analytical specifications for cheese and whey to determine if current parameters need to be adjusted.

Business Resource Specialist 04/2009 - 07/2009

C-Set – Porterville, CA

Disperse state allocated stimulus funding within the community. Outreached and initiated contracts with local organizations and employment partners. Recruit and screen targeted youth groups for employment eligibility. Attended regular off-site meetings within community to gain knowledge of needs. Staff Service Analyst 04/2008 - 10/2008

County Of Tulare - Health & Human Services Agency – Visalia, CA Research, compile and analyze statistical & demographical data. Verified and authorized payment of CWS invoices from appropriate funding codes. Insured services were rendered within the scope of contracted agreements at state and local level. Maintained Section 8 Housing waitlist.

Attended county and city meetings, seminars, and workshops geared towards better facilitation of children's needs.

Sr. Business Project Analyst 04/2000 - 12/2007

Cigna Healthcare – Visalia, CA

Delivered optimum customer service and call resolution to members and providers, both current and perspective.

Serviced Call Center floor as a manager working to diffuse and resolve all escalated calls & urgent issues.

Review & decipher root cause for non-compliance issues of call center & individual CSA stats. Developed curriculum for system updates upon state regulation changes. Reviewed quality production results at call center and CSA levels. Performed comparative analysis and reports at national level. Facilitated new hire training segments to build representative confidence prior to them taking live calls. Full scope knowledge and functional understanding of medical billing, authorizations, state & federal regulations.

Audited high dollar accounts regularly as a proactive approach to avoid contract penalties. Monitored and reported to management all quality and production results for approximately 200 representatives.

Education

Associate of Arts: Accounting And Business Management 08/1994 Golden State Business College - Visalia

Certifications

HACCP, FSVP, CAPA, BRC V9, Internal Audit

Certified Six Sigma Greenbelt

Certified PCQI, Certified SQF Practitioner, Certified Lead Auditor FSSC2200