Customer Service Agent
Resume:
BRETT QUARRY
Victoria, BC
*******@*******.***
PROFESSIONAL EXPERIENCE
Lead Service Agent/OFA Attendant/Job Steward
Avis Rent a Car Victoria Intl Airport
**** – Present Day
Use of Database and GUI system for management of Vehicle Fleet
Contact vehicle dealerships, body/glass repair shops regarding vehicle warranties, servicing/repairs etc
On-site First Aid Attendant
Union Job Steward for company location
Coordinate delivery of vehicles to ICBC for estimates and damage reports
Organize and plan workload for daily and weekly scheduled deadlines
Inventory and purchase supplies along with auto accessories as needed
Detect and troubleshoot minor\major vehicle electrical and mechanical problems
Determine the degree of damage to vehicles and make decisions re repair
Coordinate the service and detailing of all types of vehicles
Work directly with manager to resolve issues with vehicles, customer complaints and employees
Scheduling of staff to meet daily/weekly workload
Direct staff in daily operations and perform quality control functions
Train all new employees and act as staff contact for corporate info, guidelines, etc.
Experience in following safe work practices and regulations as per Work Safe BC
Service Attendant
Budget Car and Truck Rentals Ltd.
2000-2003 Victoria, BC
Serviced, cleaned and maintained many different types of cars and heavy trucks
Provided excellent customer service
Resolved customer complaints in accordance with company policy and to client satisfaction
Serviced and operated 5ton lift, hi-jack truck, flatbed, forklift
Other work previous work experience
Pre- 2000 - Victoria, BC
Self-employed – Landscaping Business
Brushright Awnings and Sailboat Care
J& L Moving and Storage (driver/swamper)
SUMMARY OF QUALIFICATIONS PERTINENT TO POSITION
Valid Class 5 BC Driver’s Licence with safe driving record
Possess Mechanical Aptitude and excel at problem solving, and am adept at acquiring knowledge of theory and operation of various material and equipment
High School Graduation and some post-secondary course work
Fifteen (15) plus years’ experience in building and maintaining solid relationships with customers and various stakeholders
Fifteen (15) plus years’ experience managing inventory and directing vehicle fleets
Fifteen (15) plus years’ experience with operating 4x4 vehicles and various sized trucks
Experience with and knowledge of safe work regulations, procedures and policies
Fifteen (15) plus years’ experience and proficiency in the use of power operated and hand tools and equipment
Fifteen (15) plus years’ experience working in a variety of indoor and outdoor environments and confident working in confined spaces or aloft
Fifteen (15) plus years’ experience liaising with internal and external crews and companies to facilitate work plans
Fifteen (15) plus years’ experience in electronic vehicle inventory and purchasing products
Possess leadership and supervisory experience within a unionized environment
Experience in assignment of work, planning and organizing schedules and meeting tight deadlines
Excellent knowledge of Vehicle preventative maintenance scheduling
Proficient using both handheld and vehicle Global Positioning Systems
Ample experience working within a physically demanding workload, which includes standing, lifting, bending and climbing
Effective verbal communication skills to communicate with customers, co-workers and management
Able to learn quickly and perform all duties with accountability, flexibility and professionalism
Skilled at working independently or with limited supervision but enjoy working in a team
Work effectively and efficiently in a fast-paced environment while maintaining high performance standards and able to make appropriate decisions when required
Possess extensive customer service experience with a focus on customer satisfaction and adept at deescalating and resolving situations
Willing to travel and work shifts as required
EDUCATION / CERTIFICATES AND COURSES
University Transfer Program Camosun College
Sociology, Geography, History, English
Class 5 Drivers License
Occupational First Aid
Currently Taking Airbrakes Course
Ground Disturbance
H2S Alive
WHIMIS
Food Safe
Conflict resolution/harrassment training
Contact this candidate