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Forklift operator/supervisor

Glen Burnie, MD
September 26, 2023

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JOHN PANSACULA 443-***-**** Glen Burnie, MD 21061

Trustworthy Supervisor committed to delivering exceptional customer service and efficiently managing a team. Specialties include correctly calculating inventory, maintaining cleanliness in the workplace and ensuring a fully functional working space for the next shift. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional skills. Adept at working effectively unsupervised and quickly mastering new skills.

Employee Training and Development.

Working in a high volume fast-paced environment,

while managing staff and customers.

Complex Problem-Solving

Can operate power tools and machines.

Strong Analytical and Communication Skills.

Extensive knowledge in operating a forklift.

Team player who can also work independently.

Night Shift Supervisor Forward Air - Glen Burnie, MD 04/2018 - 09/2023 Maintained accurate records of all inventory movements including deliveries, receipts and shipments. Reported any damages or malfunctions of equipment immediately to my manager. Assisted in the loading and unloading of goods from trucks and containers using a forklift. Developed and managed a team of 7 outbound operations employees to ensure daily objectives were met. Created and maintained an effective training program for new hires to help them quickly become productive members of the team.

Ensured compliance with applicable policies and regulations related to outbound operations activities. Organized regular meetings with staff members to discuss performance issues, process improvements, and career development plans.

Monitored employee performance on a daily basis to ensure adherence to quality standards. Provided coaching and feedback to employees in order to improve their productivity and job satisfaction levels. Assisted in resolving customer complaints in a timely manner while maintaining high levels of customer service satisfaction.

Collaborated with other departments on initiatives related to outbound operations activities. Maintained up-to-date knowledge of industry trends in order to stay ahead of the competition. Responded promptly to customer inquiries via email or phone regarding products or services offered by the company.

Able to conduct my duties as well as others in a high flow environment General computer skills (i.e. Microsoft office, Outlook, AS400 and Excel spread sheets) Team Leader Chic-Fil-A - Glen Burnie, MD 08/2013 - 04/2018 Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Developed strategies to increase team productivity and improve customer service levels. Trained new staff in relevant processes and procedures. Resolved escalated customer complaints or queries promptly and efficiently. Ensured compliance with company policies and procedures throughout the team. Summary



Provided support to junior staff during peak periods of workloads. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Maintained positive working relationship with fellow staff and management. Greeted customers with the chic-fil-a way (i.e. my pleasure) and provided friendly customer service while going the extra mile.

Carpenter's Assistant Masterpieces unlimited inc. - Phoenix, MD 07/2006 - 08/2013 Installed baseboards, crown molding, window frames, door frames, and cabinets. Transported materials from one job site to another in a timely manner. Assisted carpenter with cutting and measuring materials for projects. Measured, marked, and cut wood to required dimensions using power tools. Cleaned up job sites after completion of carpentry projects. Repaired damaged wooden structures as needed under the supervision of a master carpenter. Performed minor maintenance and repairs on carpentry tools and equipment. Provided support in setting up ladders or scaffolding when needed. Applied sealants or adhesives to wood pieces as instructed by the master carpenter. Assembled products using hand and power tools safely and effectively. Completed hands-on training with skilled carpenters, resulting in woodwork proficiency with equipment. Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter. Operated power tools such as saws, routers, sanders and drills. Warehouse Picker Eby-Brown - Curtis Bay, MD 01/2005 - 07/2006 Picked items for customer orders according to order slips or verbal instructions. Stacked products onto pallets using the electric pallet jack. Ensured that the load was secure before transporting it to its destination. Operated an electric pallet jack in a fast-paced warehouse setting. Communicated effectively with coworkers and supervisors regarding tasks assigned. Performed daily maintenance checks on the electric pallet jack to ensure optimal performance. Reported any damages or malfunctions of equipment immediately to supervisor. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash. Northeast High School Pasadena, MD 05/2007

High School Diploma

Proficiency in forklift operating skills with being able to quickly load and unload trailers/containers high and tight. Met monthly goals to achieve above average statistical stats for job incentives regularly. References available upon request.

Education and Training



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