Muriel Iris Short

PROFESSIONAL STRENGHTS

** + years of Customer Service Experience specifically in Bank Mortgage Banking and a Resident Care Assistant. Detail oriented with a great sense of organizational skills. Effective communicating skills with clients. Works well independently and with a team. Strong work ethic, and highly disciplined with a proven record to exceed expectations.

COMPUTER SKILLS

Microsoft Word, PowerPoint, Excel

Chestnut Grove, Richmond, Va. March-2014-February-2017

Resident Care Assistant

*Performed daily personal care task. Checking vital signs, grooming, bathing, dressing, eating and cleaning residents in a long term facility.

*Assisted with Activities and Events for the residents.

*Maintained productivity while helping our residents.

Discovery Village, Richmond, Va.

February-2017 Present-

Take care if residents on a nightly basis.

toilet,bath,feeding, transferring and transporting them in and

out of bed.

Take vital signs, report any changes to medical staff and or

LPN.

Department of Taxation, Richmond, Va. March-2013-July-2013

Data Entry Clerk

*Verified tax document online.

*Compiled, sorted and verified accuracy of data.

*Managed database of electronic client files timely and efficiently.

Bank of America, Richmond, Va. April-2012-March-2013

Loss Mitigation Specialist

*Helped the bank to serve their customers who are having a personal or financial hardship, which caused them to default on their mortgage loan.

*Performed and proposed several plans and strategies to put the mortgage loan back in good standing.

*Served to prevent Foreclosure or Bankruptcy.

*Reviewed and submitted financial documentation to assess which solution is best for the customer.

Meadow Glen of Richmond, Richmond, Va. December-2007-April-2012

Dietary Aide

*Prepared meals and educated clients on nutrition while ensuring sanitary conditions.

*Assisted in keeping track of expenses and menu planning.

*Delivered world class customer service to our residents.

Nova Star Mortgage, Sandy Spring, Ga. June-2005-November-2007

Loan Office Assistant

*Called and contacted potential mortgage loan borrowers to complete a loan application.

*Provided an exceptional level of customer service.

*Set-up and maintained loan files.

Saxon Mortgage, Glen Allen, VA. April-1998-June-2005

Mortgage Broker Compliance Specialist

*Completed quality control reviews on residential loan files.

*Ensured all loans files are properly signed and documented.

*Submitted broker packages for final approval.

EDUCATION

Thomas Jefferson High School-Richmond, VA.-1978

Department of Social Services-Medication Management Program-2009

Medical Tech Program-2016

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