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Customer Service Administrative Assistant

Location:
Quincy, IL
Posted:
September 25, 2023

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Resume:

TIRIA HUMPHREY

*** **** ****** ******, ** *****

(217)440–4634 – adzxyl@r.postjobfree.com

Objective To become a committed and motivated Administrative Assistant. Display exceptional service and

decision-making skills through strong work ethic,

professional demeanor and great initiative. My goal is to provide and be knownst as a healthy resource for the company that I work for.

Experience DOT FOODS

Mt. Sterling,IL

April 2022 - August 2022

Order Picker/ Jungheinrich Operator

Responsible for fulfilling orders presented in the order que to be loaded onto trucks out for delivery. Operating a jungheinrich machine to move items from one warehouse to the next and keep inventory stocked. Read orders and stack according to weight per pallet to be shipped.

Bella Ease/Quincy Teen Reach

701 Broadway Quincy,IL

Family Advocate

March 2019 - March 2022

As a Family Advocate I was instilled with providing families with the resources to get assistance with jobs, family court services, meals, transportation, and group meetings. I provided a creative approach to family engagement and positive community involvement. My daily duties included composite notes with the State Department of Human Services per client. I also sat on the Community Youth Initiative Board. First Mid Bank & Trust * Bank Teller / Customer Service Representative

636 Hampshire, Quincy, IL 62301

October 2018 – March 2019

I am trusted and responsible for dealing with customers' currency directly through deposit services. Opening and closing duties handled within direct bank policy and procedure, along with abiding by state and federal regulations. I work directly with customers to find accounts right for them and help navigate future endeavors for incentives.

Addus Home Healthcare * Direct Care Worker

639 York Street, Quincy, IL 62301

February 2017 – March 2018

Helping assist elderly patients with daily activities, as well as recovery from surgeries and hospital stays. Assisted veterans with rehabilitation so that they may function on their own. Assisted with hospice care duties and end of life treatment. Blessing Hospital IMC 3rd Floor *

Unit Secretary/ Patient Care Assistant

3211 Broadway Quincy, IL 62301

May 2016 – April 2017

Maintained a strong and trusting rapport with patients and all healthcare staff.

Provided patient information to facilitate timely admissions and discharges.

Managed unit call reception and routed calls to the correct department.

Transcribed doctors' orders, including medication and lab test requests.

Drafted and distributed memos and emails for the entire unit. Executed clerical tasks and assisted with all unit duties as directed.

Successfully established effective systems for record retention by creating a database for daily correspondence tracking. Managed the receptionist area, including greeting visitors and responding to telephone and

in-person requests for information.

Organized files, developed spreadsheets, faxed reports and scanned documents.

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Maple Terrace * Direct Care Worker

1510 North 4th Street Quincy, IL 62301

February 2015- May 2016

Assisted disabled individuals to foster independence while still closely monitoring safety.

Maintained a clean and well-organized environment to promote client happiness and safety.

Supervised frequent activities such as medication and personal hygiene to ensure safety.

Acted as patient advocate and implemented total patient care through a team nursing process

covering 8-10 high acuity patients per shift.

Maintained patient charts and confidential files.

Frequently commended for maintaining the safety, respect and dignity of residents.

Brown Drug Company * Pharmacy Technician

1121 Maine Quincy, IL

May 2014- February 2015

Created new customer profiles and updated changes such as demographics, allergies, and

new medications in pharmacy computer systems.

Participated in prescription pharmaceutical and

over-the-counter product inventory audits.

Prepared and submitted claims to insurance companies for payment.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Mastered HEB Pharmacy Standard Operating Procedures

(SOPS).

Precisely processed third party prescriptions and managed adjudication review.

Communicated directly with doctors' offices via telephone, fax and email.

Communicated with all customers and staff in a pleasant and professional manner.

Managed pharmacy inventory through proper medication ordering, returns and inter-store

transfers.

Verified accuracy and completeness of information on prescription and refill requests.

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Provided friendly customer service at prescription drop-off and pick-up counters.

Maintained proper storage and security conditions for all drugs.

Received, reviewed, dispensed, and labeled over 500+ prescriptions daily with expert accuracy.

Managed inventories, rotated stock, removed expired or damaged drug products and resolved

discrepancies in drug counts.

Received and verified incoming drug inventories and reported discrepancies to lead

pharmacist.

Efficiently processed cash register transactions for new and refilled prescription orders

Education Meridian High School

Meridian, MS 62301

High School Diploma - Graduated May 1997

Honor roll student 3.0 GPA

Job Training Bureau Springfield, IL

Certification Certified Pharmacy Technician

Completed continuing education in Pharmacy Training Certified Pharmacy Tech of Illinois

Illinois State Certified Nursing Assistant

Community PTO Member of Quincy Public Schools

Human Rights Commission

Leadership Community Youth Initiative Board (CYI)

Teen Reach Board of Parents

Member of First Baptist Church

References Elaine Davis – Department of Employment Services

(217) -617-1351 – known 10+ years

Glenda Knight – Hy-Vee Pharmacist

217-***-**** – known 10+ years

Antoinette Pleasant – Il State Group Home For Women

720-***-**** - known 20+ years

*Any other references are available upon request

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