KRISTIN LAWSON

RESTURANT MANAGER

CONTACT

803-***-****

adzxyi@r.postjobfree.com

Pageland, South Carolina 29728

SKILLS

Menu Planning

Food Service Background

Staff Development Talent

Full Service Restaurant Background

Kitchen Equipment Operation

Hiring and Training

Food Preparation and Safety

Customer Service Best Practices

Staff Scheduling

Operations and Procedural Knowledge

Staff Supervision

Shift Management

Suggestive Selling

Safe Food Handling Practices

Supply Ordering and Management

Counting Money

Disciplinary Action

Food Challenges

Vendor Negotiations

POS Terminal Operation

Food and Beverage Orders

Serve Customers

Fire Safety Regulations

Cook Foods

Maintain Food Safety

Teamwork and Collaboration

Station Preparation

Thorough Knowledge of Product

Front of House Management

CAREER OBJECTIVE

Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.

EXPERIENCE

September 2022 - September 2023

Resturant Manager

PYG Pizza, Pageland, South Carolina

Maintained a high level of customer service by addressing patron complaints promptly and professionally.

Provided leadership by setting clear expectations for team members.

Cultivated positive relationships with customers through excellent hospitality services.

Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.

Monitored cash handling procedures to accurately charge customers.

Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.

Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.

Scheduled and received deliveries and verified goods received against paperwork.

Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.

Scheduled staff hours and allocated resources to maximize team member performance.

Maintained food and equipment inventories to support business demand.

Monitored compliance with health and fire regulations to reduce risk.

Established relationships with vendors to obtain quality ingredients at competitive prices.

Cooked food by tasting and smelling it to ensure palatability and flavor conformity.

Created specialty dishes and developed recipes to be used in dining facilities.

February 2021 - April 2022

Shift Leader

Flash Market, Pageland, South Carolina

Trained new employees in job duties, safety procedures, and company policies.

Managed store closing and opening procedures to ensure safety and security.

Assisted customers with inquiries, orders and complaints in a timely manner.

Held team members accountable during shift by effectively coaching to improve performance.

Provided excellent customer service and developed strong relationships with customers.

Maintained clean and secure operating environment, driving safety and well-being of employees on shift.

Monitored team performance to ensure quality standards were met.

Used company tools and resources to train employees.

Supervised food production and preparation, promoting consistency with established recipes and procedures.

Provided guidance on how to handle difficult customer situations in a professional manner.

Adhered strictly to cash handling protocols and security measures at all times.

Created successful shift plans, adjusting team member line-up to achieve shift efficiency.

Utilized effective communication skills to motivate team members to achieve goals.

Ensured compliance with all health codes regulations and store policies.

Complied with company standards and policies, setting example for team members.

Assisted management with various projects by providing feedback on process improvements.

February 2012 - October 2015

Management Trainee

Papa John's, Rock Hill, SC

Resolved customer complaints in a timely and professional manner.

Coached and mentored team members to enhance their performance and productivity.

Addressed and resolved client or customer inquiries to foster superior standards of service.

Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

Collaborated with management team to plan and direct work of employees.

Identified and reported unacceptable work performance and disciplinary problems to lead management.

EDUCATION

May 2006

High School Diploma

Danville High School, Danville, Kentucky

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