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ZACHARY ISKENDER

West Haven, CT *****

adzxyg@r.postjobfree.com 203-***-****

SUMMARY

As an IT professional with 10 years of experience in multiple industries including education, healthcare, and supply-chain I’ve worked with a plethora of tools and resources. One of my core skills which is SOP development and refinement reflects my best quality; and that is to learn and iterate. I believe motivation is the fundamental element that drives professionals to become better at what they do; this is where I excel. TOOLS / SKILLS

• Bitdefender Endpoint Security

• Mac OS

• Slack Administration

• Microsoft Administration

• Kaseya RMM Endpoint Management

• Zebra Printers

• Google Workspace

• Active Directory

• PowerShell

• Microsoft Office

• Service Now / Zendesk

• JAMF Pro MDM

• Google App sheet

• Chrome Browser Cloud Management

• Project management

• Windows 10 Administration

• Mac OS administration

• ChromeOS administration

• Device setup and deployment

• G-suite

• BetterCloud

• SOP creation/refinement

• Citrix Director/Studio

• Group Policy

• Dell Wyse Management Suite

• Windows 10 deployment

• Altiris

• SolarWinds

EXPERIENCE

IT Operations Specialist / Stord 02/2022 - Current

• Contributed to company SOC2 compliance for Windows and Mac devices

• Planned, tested, and implemented companywide standardization of pack station computers

• Facilitated change management for implementation of ChromeOS devices, and enabled Zero-touch enrollment

• Facilitated change management for implementation of Zebra printers

• Administered desktops for all of Stord’s facilities

• Coordinated with vendor to setup Stord’s asset disposal

• Contributed to tablet migration from Lenovo's to iPads

• Performed administration on all Mac and iOS devices using Jamf Pro

• Contributed to Mac OS migration from JAMF Now to JAMF Pro

• Created Appsheet for tracking and maintaining inventory

• Google Workspace Administration

• Slack administration – channels, user groups, managing members and permissions

• Utilized PowerShell for performing administrative tasks on Windows devices

• Utilized JAMF Pro for performing administrative tasks on Mac OS devices

• Mac/Windows provisioning and deployment

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• Utilized Kaseya VSA for managing all Windows devices

• Active Directory for managing users, resetting passwords and unlocking accounts

• Printer setup and configuration for end users

• Contributed to facility wide computer setup and network cutover

• Supported all fulfillment center employees and devices including scanners, printers, label makers and device setup and deployment

• Utilized Zendesk ticketing system for handling support requests

• Worked with vendors on project deliverables such as VSA, JAMF, and Bitdefender

• Participated in the creation and maintenance of IT standards and procedures

• Incorporated Information Security requirements in all IT processes

• Utilized BetterCloud for automating license assignments

• Performed license auditing to cut back on costs

• Attended Lean Six Sigma workshops

• Owned testing, configuration, and deployment of CradlePoints

• Setup Stord’s Verified Marc Certificate (VMC) instance Desktop Operator / Stamford Hospital 11/2018 - 02/2022

• Performed Asset Inventory on a Weekly basis

• Monitored and Addressed Service Now ticketing system for incident resolution in accordance with SLA

• Monitored critical PCs, Servers, Sites, and Disk Space via SolarWinds

• Monitored and managed connections with Citrix Director and Citrix Studio

• Asset management and asset imaging via Altiris Console

• Managred thin clients via Wyse Management Console

• Contributed to Windows 10 deployment (Imaged devices, set up workstations)

• Contributed to SOP development for onboarding training

• Thoroughly documented shift handoffs for smooth shift transition

• Utilizing Active Directory for resetting passwords, unlocking accounts, and group management

• Contributed to O365 migration by assigning licenses to users

• Performed patch night (rebooting servers, restarting services)

• Troubleshooted computer issues including hardware/software install and removal

• Printer troubleshooting (toner replacement, paper jam removal, printer configuration, format)

• Utilized Bomgar for remote technical assistance

• Interned with Network department and gained exposure to basic Telephony troubleshooting, and Network concepts (DNS, DHCP, Patch panels, Switching)

Technician / CompuCom 07/2018 - 09/2018

• Ensured Digital media players (DMPs), ThinClient terminals, printers, POS registers, Signature Captures and Scan Guns were all fully operational

• Troubleshot issues with any of the devices, consulted with higher level techs for escalation if needed

• Documented and submitted daily reports to supervisor. Help Desk Specialist / CooperSurgical 05/2018 - 07/2018

• Kept track of inventory and ordering - Dataworks utilization for receiving inventory and referring to Standard operating procedures for completing daily tasks

• SharePoint utilization for managing mobile devices and laptops

• Imaged laptop devices with Acronis imaging software

• Data entry for new hires, hardware inventory, and SOP management via Smartsheet

• Symantec backup exec - record backup information and inventory server tapes

• Zendesk utilization for ticket management and knowledgebase

• Answered and documented phone calls and provided efficient customer service

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• Account unlocks and password resets via Active Directory

• Computer hardware replacement, printer management, and troubleshooting. IT Help Desk Technician / Southern Connecticut State University 02/2018 - 05/2018

• Answered calls and provided services to students and faculty members

• Documented information and submitted tickets in Footprints

• Troubleshot computer, network and printer issues

• Utilized Casper and SCCM remote software to assist students and professors. Computer technician / Quick PC services 02/2017 - 07/2017

• Diagnosed computer issues such as malfunctional hard drive, booting issues, hardware replacement, and software troubleshooting

• Virus and malware removal with Malwarebytes and Kaspersky

• Formatted computers and provided consulting to customers for cost efficient solutions. IT Help Desk Technician / Gateway Community College 01/2015 - 01/2016

• Assisted students and staff with account related issues

• Diagnosed and troubleshot computer problems

• Printer maintenance and paper and ink supply management

• Input and organized work orders in database through level of escalation using proprietary ticketing software

• Submitted daily reports of tasks completed.

Computer Tutor / Gateway Community College 10/2013 - 10/2014

• Taught students how to utilize Microsoft programs as well as Microsoft Access for working with databases in SQL

• Kept work spaced organized, submitted weekly reports of students assisted, and type of work completed. EDUCATION AND TRAINING

A.S Degree: Computer Science 05/2016

Gateway Community College

LANGUAGES

English:

Native/ Bilingual

Turkish:

Full Professional

Russian:

Limited

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