Norma Jean Ellis

**** ******** *****

McKinney, Texas 75071

Phone: 214-***-****

Email: adzxwg@r.postjobfree.com

Qualifications:

Extensive customer service skills. Collections experience. Computer proficiency in Windows, Microsoft Word, Excel.

Have used AVAYA, SEMAPHONE, and Five9 phone systems. Well-organized, productive, team player.

Professional Experience

CVS Caremark 2007 - Present Sr Financial Analyst

Spoke w members regarding past due accounts

Managed a portfolio of over $500K in patient accounts, with a 3 – 5% reduction in delinquency weekly

Corrected member’s electronic check information on accounts

Typed customer’s prescriptions using automated systems

Verified member's name and address information

Verified prescription instructions for appropriateness

Checked drug names for accuracy

Maintained patient profiles

Resolved problems following established guidelines

Monitored and resolved voicemail system, contacted members as necessary

Walgreen's 2006-2007 Pharmacy Technician

Performed most pharmacy duties.

o Filled prescriptions, managed inventory, stocked shelves, and assisted customers.

Telvista 2003-2005 Customer Service Representative

Assisted customers with cell phone activations

o Activated cell phones for MetroPCS nationwide market

o Assisted customers with resolution of billing issues

o Soft-sold additional services

o Assisted customers in resolving problems with cell service

Ford Motor Credit 2000-2003 Customer Service/Loss Prevention Representative

Did auto collections for over 30 day accounts

o Helped team reduce delinquency under 3%

o Used auto dialer to collect for Ford accounts

o Provided loss prevention services, including skip tracing

Education

Everest College, Pharmacy Technician program, graduated October, 2006

San Jacinto College, AA in Data Processing, graduated May, 1983

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