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Customer Service Office Manager

Location:
Fresno, CA
Posted:
September 25, 2023

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Resume:

JENNIFER MARQUEZ

559-***-****

adzxug@r.postjobfree.com

OBJECTIVE

Enthusiastic skilled professional, seeking a challenging position that will allow me to use and contribute my skills and qualities as well as provide an opportunity for professional growth and development. EXPERIENCE

ADMC

August 2019 – Current. Office Manager

As an physician/specialist office manager I am responsible for all of the administrative duties in the office. I must coordinate marketing, budget office expenses, arrange staff meetings and handle payroll. I also oversee the front desk in scheduling patient appointments, and the back office staff in patient intake and treatment coordination I arrange staff schedules And perform billing and bookkeeping duties. I am also in direct contact with my referring offices to keep our relationship stronger and flowing nicely. CVDI

July 2019 to August 2019 Office Manager

As an oral surgery office manager I am responsible for all of the administrative duties in the office. I must coordinate marketing, budget office expenses, arrange staff meetings and handle payroll. I also oversee the front desk in scheduling patient appointments, and the back office staff in patient intake and treatment coordination I arrange staff schedules And perform billing and bookkeeping duties. I am also in direct contact with my referring offices to keep our relationship stronger and flowing nicely. Dr. Y. William Barsoum M.D

3/2018-09/2019 Billing Supervisor

I oversee the front office staff and make sure schedules are booked accordingly. I supervise the day to day operations of the office including employee/patient relations, billing, scheduling, and general 2

financial reporting, contracting, making sure all staff follows HIPAA compliant regulations, and I am responsible for the overall financial health of the office. I currently do billing for our dialysis patients at numerous facilities and office visits, I am solely responsible for all follow up and collections, payment posting, and insurance contracts, eligibility and referrals/authorizations, patient collections and sending out patient statements as well as front desk scheduling and check in and out when needed. I am in contact with our referring offices and I am responsible for making sure the relationships are in good standing.

Baz Allergy and Asthma

November 2015 to March 2018 Medical Biller

As a biller at Baz my responsibilities included but were not limited too, posting charges, copays, discounts for over 7 of our facilities, running electronic claims and manually making corrections prior to submission, preparing all paper claims for primary and secondary insurances, posting all forms of state aid medical payments (medi-cal, cal viva, all mcal programs for each county) patient collections accounts. Handling patient calls and face to face interactions in a professional manner. Natural Vision

April 2013 to November 2015 Medical Biller

As a biller at Natural Vision I was responsible for the billing and follow-up/collections of our two satellite offices in Sanger and Madera as well as billing our Doctors Surgeries at CRMC and CEI. I am responsible for the daily encounter (superbill) tracking to make sure my offices have their information for me to bill in system in a timely manner, I am also solely responsible for our patient accounts, sending out statements, and following up on all patient balances. I am also responsible for preparing special reports for our CPA's as requested. Also, handling patient phone calls and face to face interactions in a professional manner.

Billing Specialist

January 2012 to December 2012

Print daily encounters, verify patient eligibility an benefits, answer incoming patient calls. Valley Surgical Specialists Medical Group

July 2004 to October 2008 Patient Acct Rep

3

Customer service, claim follow-up and collections, verifying insurance coverage, filing appeals to insurance companies, customer service.

Express Billing Service

March 2004 to July 2004 Account Rep/follow-up

Hard-copy billing for assigned surgery centers, filing appeals, collections, verifying insurance coverage, claims review.

Central valley Ortho and Spine

December 2003 to March 2004 Patient Acct Rep

Follow-up and collections, procedural coding, follow up and collections, and customer service EDUCATION

HEALTH INSURANCE SPEC

FRESNO INSTTUTE OF TECHNOLOGY - Clovis, CA

November 1998

SKILLS

• Medical Collection (10+ years) • Dialysis Experience (3 years) • Medical Billing (10+ years) • Insurance Verification (9 years) • Office Management (4 years) • Financial Report Writing (3 years) • Office Administration (5 years) • Medical Scheduling (3 years) • Business Management (5 years) • Payroll Management (5 years) • HIPAA (10+ years) • Bookkeeping (6 years) • Medical Coding (10+ years) • Transcription • ICD-10 (10+ years) • Accounting • EMR Systems • Human Resources (4 years) • Phone Etiquette (10+ years) • Medical Terminology (10+ years) • Accounts Receivable • Clerical Experience • Medical Office Experience (10+ years) • Medical Records • ICD-9 • CPT Coding • Medicare (10+ years) • Microsoft Office • Customer service • Data Entry • Personal Assistant Experience • Auditing • Microsoft Powerpoint • Anatomy Knowledge • Triage • English • QuickBooks REFERENCES AVAILABLE UPON REQUEST



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