Customer Service Equipment Manager

TONY RAMIREZ

*** ******* ****** ***** *****: 931-***-****

Pelham, Alabama 35124 Email: adzxs9@r.postjobfree.com SUMMARY PROFILE:

Dedicated and committed leader, with strong background in Resource (Equipment and Personnel) Coordination used to efficiently guide and support organizational operations.

Exceptional understanding of budgeting, contract management, logistics, inventory and asset management, purchase order systems, and supply chain management.

Well organized, with strong time management skills, able to prioritize and manage multiple tasks simultaneously, while maintaining efficiency and professionalism.

Exceptional customer service and communication skills, dealing professionally with people in very stressful situations from a variety of diverse backgrounds.

Proven leader, working well in a team or independently with little or no supervision.

Strong work ethic with proven track record of exceeding goals and standards of excellence. WORK EXPERIENCE:

HENRY SCHEIN DENTAL; Hoover, AL 2018 to Present

Sales Operations Coordinator (May 2023 – Present)

Dental Equipment Coordinator (2018 – April 2023)

Responsible for the day-to-day operations in the Birmingham, Alabama Center, including scheduling technicians, and equipment logistics for all of Alabama and NW Florida region. Serve as Liaison for each Field Sales Consultant, Equipment Sales Specialist, and Equipment Specialist Technician for their dental offices. Submit all orders into order management software (NES), and update Salesforce and Trello cards daily. Manage quarterly and annual inventory counts of all dental equipment, including all off-site facilities and van counts. Upload and update FDA requirements into Verifii to ensure Branch is compliant. Direct the Birmingham rental fleet making sure all equipment is logged and entered in the system. TENNESSEE TECH UNIVERSITY; Cookeville, TN 2015 to 2018 Athletics Equipment Coordinator (Football)

Responsible for the day-to-day operations, maintenance of equipment room, equipment, and manage laundry duties. Worked as Liaison for each sports team, purchasing all sports-related equipment; monitoring all budgets and contracts; performing annual equipment inventory; and supervising and training student Equipment Managers and student athletes. Ensured safe workplace for all related personnel. Organized community service opportunities for athletes. Updated Twitter for University Equipment Page.

Nominated Finalist for District 4 Jeff Boss Equipment Manager of the Year Award, 2017 THE UNIVERSITY OF WEST ALABAMA; Livingston, AL 2010 to 2015 Equipment Manager (Football, Men’s/Women’s Soccer) NORTHEASTERN UNIVERSITY; Boston, MA 2008 to 2010

Equipment Manager (Football, Men’s/Women’s Soccer, Women’s Ice Hockey, Baseball) Responsible for the day-to-day operations, including managing equipment room, related equipment, and laundry. Purchased all sports equipment, and maintained budgets. Performed annual inventory of all equipment, and supervised and trained student equipment managers. Accountable for maintenance and replacement of equipment.

TONY RAMIREZ

101 Mallard Pointe Drive Phone: 931-***-****

Pelham, Alabama 35124 Email: adzxs9@r.postjobfree.com WORK EXPERIENCE (Continued):

BIRMINGHAM STEELDOGS PROFESSIONAL ARENA 2 FOOTBALL TEAM; Birmingham, AL 2006 to 2007 Head Equipment Manager

Responsible for the day to day operations of the football equipment room and laundry duties for a professional football program, as well as being solely responsible for the annual inventory and upkeep of all football-related equipment. Supervised and trained one Student Equipment Manager. UNIVERSITY OF ALABAMA AT BIRMINGHAM; Birmingham, AL 2001 to 2007 Head Equipment Manager (All Sports) (2003 – 2007)

Responsible for the day-to-day operations of the football equipment room, equipment, and laundry duties for a Division I football program. Managed all capital equipment, including travel mobiles, practice field equipment, transportation vehicles, and laundry equipment. Directed the purchase of sports equipment, while maintaining adherence to the designated budget. Student Equipment Manager (2001 – 2003)

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Salesforce (Cloud-based software providing customer relationship management focused on sales, customer service, marketing automation, e-commerce, analytics, and application development)

Verifii (Software for collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information)

EDUCATION:

UNIVERSITY OF ALABAMA AT BIRMINGHAM

BA Degree: Political Science / History, 2003

AFFILIATIONS / EXTRA-CURRICULAR ACTIVITIES

Experience working several championship and postseason events on the high school and collegiate level, including the Senior Bowl, Hawaii Bowl, Papa John’s.com Bowl, the SEC Baseball tournament, TSSAA Blue Cross Bowl Championships, and the Toyota East vs. West Tennessee All-star Classic.

Currently coaching sports in the Pelham Parks and Recreation system REFERENCES AVAILABLE UPON REQUEST

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