Career Summery

More than ** Years working experience in the area of General Administration & Customer Service I Have working experiences in Local and Multinational Company like Allure Sourcing LTD, Li & Fung (Bangladesh) Ltd. And Miles Fashion.

Career Objective:

Seeking a challenging career in a progressive organization which will utilize my skills, abilities and experiences. I do believe in integrity, punctuality, hard work and above all performance. Areas of Expertise

Office Administration

Customer Service Management

Present Work Experiences:

Company Name : Allure Sourcing LTD.

Company Business : Supply Chain/Buying Office

Designation : Officer Admin & Customer Service

Duration : Feb 24, 2021 to till now

Functions : Customer Service and Office Administration Duties/Responsibilities:

- Direct Asst. to Managing Director.

- Manage over all Office Administration

- Manage over all Office Procurement

- Lease Administration, Office Repair & Maintenance & Property Management

- Security and House Keeping Management

- Office Transport Management

- Courier & Bill Management

- VIP Airport Protocol Service for Customer’s.

- Manage Work permit/VISA/BGMEA/BIDA/Ministry etc. related work

- Hotel Booking & Air Ticketing etc...

- Assist to HR & Accounts Department

Previous Work Experiences:

Company Name : Li & Fung (Bangladesh) Limited

Company Business : Supply Chain/Buying Office

Website : www.lifung.com

Designation : Customer Service Assistant

Duration : Nov 01, 2007 to Dec 31,2020

Functions : Customer Service and Office Administration Duties/Responsibilities:

- Meeting Rooms Operations, manage and operate 19 meeting rooms

- Manage over all Office Assistance and lead 6 outsourced employees

- Manage over all housekeeping and cleaning services of the office and lead 26 outsourced employees

- Manage over all canteen operation and arrange lunch for 600 employees daily

- Take care over all pantry management and related procurement R E S U M E

Prantos Palma

4/C Moniporipara, 4th Floor, Tejgaon, Dhaka- 1215

+880********** adzxrt@r.postjobfree.com

Allure Sourcing LTD

- Help IT related services i.e. arrange VC, conference call, connect projector etc.

- Arrange annual programs, events, townhalls and Trainings for internal and external customers

- Food and snacks arrangement for buyers, overseas colleagues and VIPs

- Assist to Repair & Maintenance and Warehouse Management

- Assist to Community and People Engagement activities Academic Qualification:

Name of Degree Name of Institution Board/ University Year of Pass Grade H.S.C (Huminites) Open University, Bangladesh Dhaka 2015 2.55 S.S.C (Business Studies) Tumilia Boys High School Dhaka 2006 3.13 Personal Achievements:

• Long Service Awards in Li & Fung for completing 5 and 10 years of service

• Sports Award

Personal Qualities:

• Believer in long term relationship.

• Polite and good communication skill.

• Flexibility and willingness to learn.

• Effective team player.

• Optimistic and result oriented.

• Committed to carry out assign tasks and responsibility. Special Qualification:

• Computer Literacy : Windows, MS-Word, MS-Excel, Internet & E-mail communication

• Language Proficiency : Well versed in English, Bengali. Training Attended:

1. Customer Service Excellence

2. Time Management

3. Fire and Safety

Personal Details:

Father’s Name : Sukumar Peter Palma

Mother’s Name : Maria Palma

Date of Birth : November 24, 1988

Religion : Christian (RC)

Permanent Address : Village- South Chuariakhola, P.O & P.S: Kaligonj, District: Gazipur Nationality : Bangladeshi by birth

References:

Name : Talukder Zaid Hossain

Designation : VP– HR and CSA

Organization : Li & Fung (Bangladesh) Ltd.

Address : ABC Heritage, Plot-2&4, Jashim Uddin Avenue, Sector-3, Uttara, Dhaka-1230 Mobile : +88-018********

E-Mail : adzxrt@r.postjobfree.com

Relation : Professional

Prantos Palma

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