Customer Service Representative

Elzabeth Gaga (U.S. Citizen)

**** ******* ** **, #****, Washington, DC 20009; Cell: 202-***-****; *********@*****.***

EDUCATION

● 2008: Qualified Dementia Care Provider

● 2007: Certified Nursing Assistant (CNA) – in the District of Columbia and Maryland

● 1998: Food Preparation Diploma (from Cookery & Catering School)

● 1991: High School Diploma

Additional training courses

● Completed various DDS Training courses through the years

● Completed the AFA (The Alzheimer’s Foundation of America) Dementia care training

● The basics of Horticulture therapy

WORK EXPERIENCE

April 2011 to Present: working fulltime at “Capital City Nurses” in Maryland and Washington, DC. My

duties include:

● Providing personal care and help with active daily living at Private Homes, Hospitals, Assisted

Living Facilities and Nursing Homes

● Geriatric care

● Dementia and Alzheimer’s care

January 2008 to July 2012: full time CNA (program specialist) at “IONA Adult Day Health Center” in

Washington, DC. My responsibility included providing personal care, rehabilitative services, and assist

with program, recreational and social activities. Prepared monthly chart and progress report for

participants under my care

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May 2006 to March 2014: fulltime and part time overnight awake assistant at “L’Arche Greater

Washington, DC.” My duty included assisting core members (geriatric) with personal care, food

preparation and rehabilitative services.

December 2003 to 2006: worked at different retail stores as customer service representative and cashier

in Washington, DC and Virginia.

January 1998- May 2003 (Ethiopia): assisted physically and mentally challenged people (both children

& adults) with transport, rehabilitation and active daily life as instructed by Therapists and Physicians.

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