Sultan Muhammad Imran Javed.

Contact number : +92-315*******

Whatsapp number: +92-315*******

Email: adzxnr@r.postjobfree.com

Nationality: Pakistani

Driving Licence : Pakistani

Current Location : Pakistan

DOB: 25-03-1987

Strengths:

Customer Focus, Customer Service, Excellent Communication Skills, Process Improvement, Problem Solving, Teamwork, People Management, Managing Processes, Emphasizing Excellence.

Employment HISTORY:

Mar’2020–Onword: ISA Wood And Décor Industries.Islamabad,Pakistan

Business Development Executive

1.Oversee the sales process to attract new clients.

2.Work with senior team members to identify and manage risks.

3.Maintain fruitful relationships with clients and address their needs effectively.

4.Research and identify new market opportunities.

5.Arrange meetings for senior management with prospective clients.

6.

Dec’2010 – Nov’2019 : CMPAK (Zong Telecom), Islamabad, Pakistan (http//www.zong.com.pk)

Team Coordinator Customer Service Department-

Working closely with the Operations Manager providing support on the sales project full range of Customer service related activities and functions.

•In inbound taking calls and solving customer’s problem and escalating it to the concern departments.

•In Outbound department making calls to the customers for the resolution of their problems, for the activation of different services and done surveys for getting the feedback from the customers regarding services

•Responsible for handling and managing a team of twenty members. Motivating the team and removing the team conflicts if any.

•Communicating within the department and with other departments via emails.

•Conducting team sessions to make every agent aware of their performance and issues.

•Giving guidelines to the agents to improve their performance.

Dec’2009 – Dec 2010: J–telemarketing, Rawalpindi, Pakistan.

Customer Service Officer/Admin

Responsibilities included:

•Providing customer service in a call centre for a US based (In Outbound) company.

•Handling sales to business owners in US.

•Conducting Customer service survey and preparing the reports based on their feedback.

•Developed my team working skills in working effectively with others to meet set deadlines.

•File & Record Management - Managing and updating internal and external communication and records and dealing with all other administration duties. Managing filing system and records management.

•Facilities Management; buying equipment and furniture for the business.

Trainings

•Exceptional Customer Service

•Effective communication skills

•Effective presentation skills

•Leadership traits

•Essential team leader skills

•Conflict resolution

Awards & Recognitions:

•Top Performer Award

•Multiple Times Employee of the month Award

•Multiple Times Quality Of the Month Award

IT Skills

Regular user of Microsoft office Excel, Word, Power Point, Outlook and other internet applications.

Academic Credentials

•SSC (Science) Radiant school Rawalpindi

•FSc (pre–engineering) ICB Islamabad

•Bachelors (maths,stats,eco) Punjab University

•Master (English Literature) Sargodha university

References Available on Request

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