Medical Administrative Assistant
Resume:
Joan Peace
Manchester, NH ****4
*********@*****.***
SUMMARY
Experienced medical office receptionist with over 20 years’ experience working within clinical settings. Managed patient work flows, physician schedules, and patient appointments. Strong administrative skills including inventory management, payment collection, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing exceptional customer service.
SKILLS & QUALIFICATIONS
Exceptional telephone skills with experience on multi-line phone systems
Proficient in Microsoft Word, Excel, and Outlook
Electronic Health Records Management
Medical Terminology
HIPAA Adherence and Patient Confidentiality
Experience in additional software to include: Facets, Onyx, CCMS, Health Trio Connect, Epic, Athena Health
Warm, outgoing personality with ability to interact effectively and in a supportive manner with persons of all ages and backgrounds
PROFESSIONAL EXPERIENCE
SELF EMPLOYED
Manchester, NH March 2020 – Present
Home Care Provider
Live in private home care provider for an amputee patient. Duties included but not limited to: Daily assistance with bathing, dressing,
medication intake, and vitals. Provided transportation to doctor appointments, pharmacy, and grocery store. Assist with meal preparation, laundry, and day to day cleaning.
CARE RIDE WHEELCHAIR TRANSPORTATION INC.
Milford, NH April 2018 - Nov 2019
Driver
Provided transportation to and from doctor appointments and Adult Day programs for clients with disabilities
BMC HEALTHNET PLAN / WELL SENSE HEALTH PLAN
Manchester, NH Jan 2015 - Sept 2017
Provider Relations Specialist
Provided administrative support to the department staff and management at all levels requiring intermediate level mastery of office applications and familiarity with office equipment and office administrations
Prepared materials for provider orientations, site visits, and recruitment for the plan
Researched and facilitated interdepartmental issues related to reimbursement, claims, credentialing, and other network issues
Coordinated schedules and appointments for the staff
Evaluated non-routine email inquiries and referred as appropriate while providing relevant data and background information
Managed provider portal and assisted providers with new registrations and Web logins
CONTECH SYSTEMS, INC. / AETNA HEALTH PLANS Temporary Assignment
Bedford, NH July 2013 - Feb 2014
Customer Service Representative
Maintained high volume calls in a call center setting
Performed health assessments for multiple health plans
VOLT WORKFORCE SOLUTIONS / UNITED HEALTHCARE GROUP Temporary Assignment
Hooksett, NH June 2012 - Nov 2012
Customer Service Representative
Provided Telephonic Customer Service to inquiries from Benefit Administrators and Brokers regarding Medical Loss Ratio refunds and requirements
Acted as a customer advocate assisting Benefit Administrators and Brokers by effectively resolving issues and problems
Explained the process and protocols utilized to calculate and distribute funds
Facilitated system updates as it pertained to members and groups as needed
MEDIX STAFFING SOLUTIONS / LIFEPLANS, INC. Temporary Assignment
Merrimack, NH July 2011- April 2012
Customer Service Representative
Maintained high volume calls in a call center setting
Performed health assessments and diabetes evaluations for multiple health plans and long-term care insurance policyholders
Promoted health & wellness and home safety programs
Scheduled in home nurse visits
THE CENTER FOR EATING DISORDERS MANAGEMENT
Bedford, NH July 2007 - June 2008
Administrative Assistant
Check patients in & out, managed new patient intake and registrations
Answered multi-line phones and scheduled appointments
Maintained confidential medical records following HIPAA compliance
Processed insurance referrals and authorizations
WHC HOME IMPROVEMENTS
Goffstown, NH Sept 2005 - June 2007
Office Assistant
Called leads for potential accounts, set up appointments for bid proposals
Answered multi-line phones in a polite, courteous fashion
Responsible for all office functions – phones, copy machine, filing system, reception
NH EYE ASSOCIATES
Manchester, NH June 2003 - June 2005
Front Desk Receptionist
Greeted patients in a friendly professional manner
Scheduled appointments for patients according to established procedures
Collected and posted fees according to protocol
Prepared and balanced daily financial registers
CATHOLIC MEDICAL CENTER PHYSICIAN PRACTICES
Manchester, NH Jan 2002 - March 2003
Patient Service Representative
Greeted patients in a friendly professional manner
Check patients in & out, scheduled appointments and outpatient tests, processed new patient registrations
Answered multi-line phones, maintained confidential medical records according to HIPAA compliance
Processed insurance referrals and authorizations, charge entry, roomed patients
EXTERNSHIP EXPERIENCE
RICHARD LICATA, MD
Nashua, NH Jan 2011 - March 2011
Medical Assistant Externship
Obtained and recorded patients’ information and vitals (blood pressure, weight, height)
Check patients in & out, scheduled appointments and outpatient tests, processed new patient registrations
Provided patient education and roomed patients prior to meeting with doctor
Answered multi-line phones, maintained confidential medical records according to HIPAA compliance
Greeted patients in a friendly professional manner
EDUCATION
HESSER COLLEGE
Manchester, NH Oct 2008 - March 2011
Associate Degree, Medical Assistant: Cumulative GPA 3.7
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