Joan Peace

*** ****** ******

Manchester, NH ****4

603-***-****

adzxm5@r.postjobfree.com

SUMMARY

Experienced medical office receptionist with over 20 years’ experience working within clinical settings. Managed patient work flows, physician schedules, and patient appointments. Strong administrative skills including inventory management, payment collection, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing exceptional customer service.

SKILLS & QUALIFICATIONS

Exceptional telephone skills with experience on multi-line phone systems

Proficient in Microsoft Word, Excel, and Outlook

Electronic Health Records Management

Medical Terminology

HIPAA Adherence and Patient Confidentiality

Experience in additional software to include: Facets, Onyx, CCMS, Health Trio Connect, Epic, Athena Health

Warm, outgoing personality with ability to interact effectively and in a supportive manner with persons of all ages and backgrounds

PROFESSIONAL EXPERIENCE

SELF EMPLOYED

Manchester, NH March 2020 – Present

Home Care Provider

Live in private home care provider for an amputee patient. Duties included but not limited to: Daily assistance with bathing, dressing,

medication intake, and vitals. Provided transportation to doctor appointments, pharmacy, and grocery store. Assist with meal preparation, laundry, and day to day cleaning.

CARE RIDE WHEELCHAIR TRANSPORTATION INC.

Milford, NH April 2018 - Nov 2019

Driver

Provided transportation to and from doctor appointments and Adult Day programs for clients with disabilities

BMC HEALTHNET PLAN / WELL SENSE HEALTH PLAN

Manchester, NH Jan 2015 - Sept 2017

Provider Relations Specialist

Provided administrative support to the department staff and management at all levels requiring intermediate level mastery of office applications and familiarity with office equipment and office administrations

Prepared materials for provider orientations, site visits, and recruitment for the plan

Researched and facilitated interdepartmental issues related to reimbursement, claims, credentialing, and other network issues

Coordinated schedules and appointments for the staff

Evaluated non-routine email inquiries and referred as appropriate while providing relevant data and background information

Managed provider portal and assisted providers with new registrations and Web logins

CONTECH SYSTEMS, INC. / AETNA HEALTH PLANS Temporary Assignment

Bedford, NH July 2013 - Feb 2014

Customer Service Representative

Maintained high volume calls in a call center setting

Performed health assessments for multiple health plans

VOLT WORKFORCE SOLUTIONS / UNITED HEALTHCARE GROUP Temporary Assignment

Hooksett, NH June 2012 - Nov 2012

Customer Service Representative

Provided Telephonic Customer Service to inquiries from Benefit Administrators and Brokers regarding Medical Loss Ratio refunds and requirements

Acted as a customer advocate assisting Benefit Administrators and Brokers by effectively resolving issues and problems

Explained the process and protocols utilized to calculate and distribute funds

Facilitated system updates as it pertained to members and groups as needed

MEDIX STAFFING SOLUTIONS / LIFEPLANS, INC. Temporary Assignment

Merrimack, NH July 2011- April 2012

Customer Service Representative

Maintained high volume calls in a call center setting

Performed health assessments and diabetes evaluations for multiple health plans and long-term care insurance policyholders

Promoted health & wellness and home safety programs

Scheduled in home nurse visits

THE CENTER FOR EATING DISORDERS MANAGEMENT

Bedford, NH July 2007 - June 2008

Administrative Assistant

Check patients in & out, managed new patient intake and registrations

Answered multi-line phones and scheduled appointments

Maintained confidential medical records following HIPAA compliance

Processed insurance referrals and authorizations

WHC HOME IMPROVEMENTS

Goffstown, NH Sept 2005 - June 2007

Office Assistant

Called leads for potential accounts, set up appointments for bid proposals

Answered multi-line phones in a polite, courteous fashion

Responsible for all office functions – phones, copy machine, filing system, reception

NH EYE ASSOCIATES

Manchester, NH June 2003 - June 2005

Front Desk Receptionist

Greeted patients in a friendly professional manner

Scheduled appointments for patients according to established procedures

Collected and posted fees according to protocol

Prepared and balanced daily financial registers

CATHOLIC MEDICAL CENTER PHYSICIAN PRACTICES

Manchester, NH Jan 2002 - March 2003

Patient Service Representative

Greeted patients in a friendly professional manner

Check patients in & out, scheduled appointments and outpatient tests, processed new patient registrations

Answered multi-line phones, maintained confidential medical records according to HIPAA compliance

Processed insurance referrals and authorizations, charge entry, roomed patients

EXTERNSHIP EXPERIENCE

RICHARD LICATA, MD

Nashua, NH Jan 2011 - March 2011

Medical Assistant Externship

Obtained and recorded patients’ information and vitals (blood pressure, weight, height)

Check patients in & out, scheduled appointments and outpatient tests, processed new patient registrations

Provided patient education and roomed patients prior to meeting with doctor

Answered multi-line phones, maintained confidential medical records according to HIPAA compliance

Greeted patients in a friendly professional manner

EDUCATION

HESSER COLLEGE

Manchester, NH Oct 2008 - March 2011

Associate Degree, Medical Assistant: Cumulative GPA 3.7

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