Administrative Assistant Customer Service

SHIRRIE GARCIA

adzxkq@r.postjobfree.com 512-***-****

linkedin.com/in/shirrie-garcia-44782738

Summary

SKILLS SUMMARY

•Administrative Assistant with 20+ years of experience. 15 years in the legal field

•Office Management

•Internal & External Customer Service

•Organization & File Maintenance

•Bookkeeping

Experience

Semi Retired

Home

Sep 2022 - Present (1 year)

Had to have sugery and I was out for over 3 months. My position could no't be saved for me. When I was abke to return to work, only part time and company said the had no part time employent. I dediced to retire and work on being a full time parental person to my 2 granddaughters who I am the primary caretaker.

Legal Administrative Assistant

RWE

Jun 2013 - Sep 2022 (9 years 4 months)

Responsible for all incoming documents related to landowners, distributing accordingly, updating project trackers, filing legal and non-legal documents into company software system along with manually filing them in central filing room.

•Supported 23 plus co-workers in legal department along with several other department managers and their team(s) (20 or more people)

. handle landowner calls, 300 per year during Covid

. 80% of all mailouts done during Covid, 5k per year

•Work as liaison with Facilities Manager

Executive Assistant

Manpower Staffing @ IBM

Jan 2011 - Jun 2013 (2 years 6 months)

Provide administrative support for fourteen IBM Executives and Directors operating across the United States and Canada with regular interaction via instant messaging and email

•Responsible for management multiple complex calendars/schedules management in Outlook; including setting up conference calls and meeting spaces, prioritizing meeting invitations, and distributing information to participants

•Schedule recurring staff meetings and distribution lists

•Create PowerPoint presentations for Executives and Directors

•Updated and entered new data into Excel databases SHIRRIE GARCIA - page 1

•Arrange domestic and foreign travel, including flights, hotel and transportation Senior Administrative Assistant

Ryan Krebs, MD, JD

Nov 2003 - Nov 2010 (7 years 1 month)

Answered and screened all incoming calls

•Reviewed and distributed all incoming correspondence

•Organized case files

•Ordered medical, billing, and other records needed by legal team

•Sent packages of information to outside experts for review • Arranged travel and maintained schedules in Microsoft Outlook.

•Assisted in discovery preparation and responses

•Arranged attorney meetings and depositions

•Maintained all office equipment

•Inventoried and ordered supplies needed by law firm

•Coordinated sub-leasing of office space

•Ensured office maintenance

•Paid expenses associated with the practice and made deposits into operating accounts

•Collected employee timesheets and calculated biweekly payroll

•Coordinated with outside accountant to ensure proper entries into accounting systems

•Coordinated with outside attorneys and other third-party service providers to ensure

•reimbursement of client expenses

•Managed annual insurance renewals

Office Manager/ Field Super

Austin Cleaning Contractors

Jun 2002 - Nov 2003 (1 year 6 months)

Responsible for opening and closing duties

•Maintain phone systems and call logs for internal office procedures

•Control mail procedures consisting of metering, receiving and distributing mail

•Responsible for Accounts Payable and Receivables while filing documentation accordingly

•Trained, hired, and maintained productivity for upwards of twenty crew members

•Established excellent customer service by resolving any and all complaints Accounts Receivable Specialist

CWS Corporate Housing

Jan 2001 - Jun 2002 (1 year 6 months)

Collected recent and past due accounts

•Processed weekly, biweekly and monthly invoices for various clients such as Deloitte & Touche, Dell and IBM

•Maintained multiple client sites in Dallas, North Carolina, Austin and San Antonio

•Responsible for Accounts Payable procedures

Education

Austin Community College

Accounting/Bookkeeping Series

SHIRRIE GARCIA - page 2

Capitol City Careers

Diploma

Round Rock High School

Skills

accounting • accounting systems • accounts payable • administrative support • attorney • billing • closing • customer relations • customer service • data entry SHIRRIE GARCIA - page 3

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