Customer Service Account Representative

SUMMARY

SKILLS

EXPERIENCE

Glendell Starks

(C) 407-***-**** adzxik@r.postjobfree.com Orlando, FL 32805 To ascertain a position where I am able to utilize my knowledge and skills for both the benefit of the Company and myself

Talented Rep ll successful at working with payers and hospital patients to obtain payments and resolve problems with efficiency, accuracy and a service-oriented mindset. Seasoned Patient Account Representative versed in administration, medical billing and coding. Results-driven and proactive team player with 19 years in the field. Dedicated Patient Account Representative bringing 19 years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.

Detail-oriented customer services with strong clinical skills, seeking to transition to Emergency Department Technician role at Orlando Health. Well versed in all facets of basic patient care, including assessments, treatment and health education. Knowledgeable of aseptic techniques, infection control protocols, and CDC isolation guidelines. Detail-oriented customer service with strong clinical skills, seeking to transition to Emergency Department Technician role at Orlando Health. Well versed in all facets of basic patient care, including assessments, treatment and health education. Knowledgeable of aseptic techniques, infection control protocols, and CDC isolation guidelines. Microsoft Word, Excel, Affinity,Passport,

Avaliality GE Centricity, EMR Meridian

Accounting

ADA

Balance

Benefits

Billing

Calculators

Cash receipts

Contracts

Fax machines

General ledger

Insurance

Meetings

Meridian

Excel

Microsoft Word

Assist Patient

Policies

Maintain files

Research

Telephone

Telephones

Patient Account Representative II, Orlando Health, January 2011-April 2019 Orlando, FL

Resolve inappropriate payments with insurance carriers that are not in compliance with payer contracts on individual accounts.

Worked with patient to seek resolution on account. Identify trends in payer non-compliance and inform management if not able to resolve with payer.

Collection and Billing /Verified Insurance.

Resolve inappropriate payments with insurance carriers that are not in compliance with payer contracts on individual accounts.

Determine patient's ability to pay accounts, seek resolution for assistance. Assisted with ongoing projects and departmental activities regarding accounts. Insurance Verification.

Collection and billing.

Prepared daily correspondence.

Patient Account Representative I I, Orlando Health, January 2010-January 2011 Orlando, FL

Telephone insurance carrier and/or patient to seek resolution on account. Determine patient's ability to pay and seek additional assistance either through optional payment plans or uncompensated care.

Assist Patient Accounting Rep II/III with ongoing projects and departmental activities as needed.

Exhibit competency in the utilization of computers, telephones, calculators, fax machines and insurance verification devices- level of competency 75%. Participate in departmental meetings.

Maintain files and logs as assigned.

Seek to gain needed knowledge and experience to promote to Patient Accounting Rep lll position.

Able to maintain compliance with all Orlando Health policies and procedures. Able to maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other.

Federal, state and local standards.

Governmental Agencies, Orlando Health, January 2008-January 2010 Orlando, FL

Ensure timely and accurate posting of all cash receipts. Assure proper placement of exception and unidentified items. Process and Monitored electronic data.

Contacted payees of unidentifiable payments to ensure proper placement prior to refunding and balance accounts.

Monitor, research and record all check received .contact payee when unidentified or improperly completed.

Ensured proper transfer of payment between hospital patient accounts, practice receivables and general ledger Process and post zero remittances in order to record explanation of EDUCATION AND TRAINING

REFERENCES

benefits.

ARM-External Insurance Vender, Orlando Health, January 2000-January 2007 Orlando, FL

Insurance Verification.

Payment plans.

Collection of copay, deductibles and co-insurance. Phone Operator,

Patient follow up.

Diploma

Orlando Fla

GED

Webster Vocational School, Winter Park FL 1981

References: References available upon request

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