Frehiwot Ayele

Contact : +251-***-**-**-**

Email : adzxi3@r.postjobfree.com

Summary:

Energetic and organized manager with diverse experience in Hotel, Customer Service, Fleet Management, Building and Office Administration, and multitasking. Proficient in sales, customer service, business development, problem-solving, team management, and administration. Detail- oriented and efficient, I excel in handling multiple tasks professionally. A creative problem-solver with a proven track record of enhancing customer satisfaction. Instrumental in reducing costs through skillful negotiation and strategic alternatives. Proficient in fleet management, office administration, and building maintenance.

Skill highlight

- Project management - Creative

- Strong decision Maker - Service focused.

- Complex problem solver

PROFESSIONAL EXPERIENCE

Habesha Breweries: (February 1,2017 – Present)

Various Role and Responsibility

HR service manager

- Office administration and General service manager.

- Customer service and reception Manager

- Fleet management and control.

- Office Overall operation and administration.

- Supervising company Liaison officer.

- Standard management of Country Habesha Wearhouse.

- Leadership office future projects.

Travel and Accommodation Coordinator

- Event and Special program Coordination.

- International and local hotel booking.

- Local and international travel arrangements.

- Event organization.

Norwegian Refugee Council (NRC) (July 1st, 2016 – December 20, 2017)

Provide administrative and logistical support in organizing workshop/training/seminars.

Manage travel arrangements, flight, and hotel booking.

Conducted General office duties, records management, and basic office.

Supported admin-related procurement with technical expertise.

Ensure proper filing of documents and smooth running of office administration.

Ensured efficient filing and smooth office administration.

Manage guest house and supervise office attendants. Receptionist(July 2015- July 1,2016)

Greet visitors appropriately and determine visitor needs in a professional manner.

Manage telephone calls and responded to inquiries.

Assist in travel arrangements for visitors.

Organize conference rooms and scheduled appointments.

Maintain an up-to-date contact list of all numbers of staff and partners.

Prepare payment documents for hotels and travel agents.

Keep reception area clean.

Hilton Addis, Addis Ababa (Various Role)

- Reservation Supervisor (March 2013- October 2014

- Tour and Group Coordinator (March 2010- February 2012)

- Reservation Agent (March 2009- March 2010)

- Receptionist (January 2007- February 2009)

EDUCATION

Masters Degree in Business Administration,Loadstar University Collage

Bachelor degree in Business Management, Bahirdar University.

Diploma in Information Technology,(IT) St. Mary University College

Diploma in food and beverage services, Royal Collage of Hotel and Tourism DIGITAL SKILLS

Ms Microsoft office / outlook / power point / SAP/ GPS / Total Extranet / Excel/PowerPoint DRIVING LICENCE

Driving License: Automobile

Habesha Breweries :

Best Employee of Quarter for achieving assigned project RECOGNITION /Hilton Addis, Addis Ababa/

Recognized as Employee of the Month in February 2009

Best Quarter reservation agent 2009

Best reservation agent Jan. 2010

Best reservation agent Feb.2010

Best Quarter reservation agent 2010

Best reservation agent of the Year

Appreciation certificate for out standing performance from USA Ministry of Defense Reference

- Dawit Arega : +251-***-**-**-**

- Girum Nigussie : +251-***-**-**-**

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