Office Manager Customer Service

Lisa Roberts

Lakeside, CA 619-***-**** ****.*******.***@*****.***

Performance-driven professional with 18+ years of diverse experience in managing operational processes, developing best practices, monitoring personnel activities, and leveraging internal systems to facilitate improved efficiency and productivity. Adept at identifying company needs and requirements as well as developing and implementing strategic solutions to propel organizational success and elevate performance. Known for providing essential team leadership and support through utilization of effective communication, relationship building, organizational, and leadership abilities.

Professional Experience

Grossmont Imaging San Diego, CA

Promotion:

Regional Manager June 2013 to Present

●Play an integral role in enhancing brand awareness by devising and executing effective marketing plans, strategies, campaigns, and initiatives, resulting in improved revenue growth

●Expand outpatient imaging service line by introducing and promoting new products to drive business success

●Collaborate with 85 referring physicians to ensure quality and excellent customer service, translating to increased repeat/referral business and client satisfaction by 95%

●Lead, manage, and guide 32 employees to maintain optimum performance and maximize efficiency

Conduct detailed performances evaluations of supervisors, technologists, and staff members to prepare and submit reports to senior management, leading to well-informed decisions

Grossmont Imaging San Diego, CA

Business Office Manager May 2005 to 2013

●Oversee and facilitate training 20 employees to increase knowledge and optimize existing skill set

●Implement actions plans and continuous process improvements to address identified problem areas, thereby ensuring seamless operations

●Provide leadership, support, and oversight to a team of 20 employees to ensure timely completion of assigned tasks and effective management of workload

●Supervise imaging technical operations, service, and quality to maintain optimized workflow

●Establish and enforce effective policies and efficient procedures for two imaging centers to maintain uniformity and standardization

●Build and sustain strong relationships with outside vendors and equipment suppliers to negotiate favorable terms and obtain competitive prices.

●Realize operational effectiveness through development, initiation, and maintenance of departmental policies/procedures relative to ACR and other governing agency regulations/standards

●Research, identify, and capitalize on opportunities to decrease costs and increase service levels through strategic planning and implementation as well as introduction of best practices

Additional work Experience

Alpha Medical Centers, Office Administrator HealthSouth Frost Street Surgical Center, Area Site Manager Dr. William Hitchcock, Office Manager.

Core Competencies

Operations Management, Administrative Support, Staff Training & Development, Team Leadership, Documentation & Reporting, Performance Management, Regulatory Compliance, Time Management

Technical Skills

MS Office Suite, ADP, Excel

Education/Certifications 1997

PIMA: Associates degree – Health care administration

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