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Quality Control Customer Service

Location:
Chula Vista, CA
Posted:
September 25, 2023

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Resume:

EXPERIENCE

Valerya Gonzalez

619-***-**** adzxf6@r.postjobfree.com San Diego, CA 92154

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

QUALITY CONTROL INSPECTOR

Pci Pharma Services

San Diego, CA

June 2019 - August 2021

• Utilized quality control software to track and analyze product data.

• Inspected incoming and outgoing material for accuracy and quality.

• Provided feedback to production team regarding product quality.

• Collaborated with production sta f to establish and meet quality standards.

• Monitored inventory levels to restock materials and maintain consistent supply.

• Communicated with production team members about quality issues.

• Updated quality control records and reports.

Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

QUALITY ASSURANCE TECHNICIAN

Medical Center Pharmacy

San Diego, CA

March 2016 - June 2019

Shipping clerk:

Re ll Authorization Processor:

Quality control on prescribe orders ( number of items, educational inserts, proper and easy to comprehend direction of usage of each prescription, proper mail out and shipping packaging, regular prescription bottles, injectables, fragile prescription to refrigerated items and freezer items).

• Updating mailing and shipping address per patient request.

• Intermediate to advanced knowledge of pharmacist operation system.

• Novice to intermediate knowledge of Encidia ( order routing system).

• Performed orders per patients needs.

• Handling incoming electronic faxes to and from MD o ces to process re lls on prescriptions for patients. Performed courtesy calls to patients inquiring on possible forgotten re lls needed for commonly ll medications among patients previous orders.

• Heavy understanding of HBS.

CHILD CAREGIVER

Family Childcare

San Diego, CA

September 2014 - March 2016

• Applied positive behavior management techniques to enhance social interactions and emotional development.

• Instructed children in crafts and other activities to promote gross and ne motor skills.

• Facilitated learning through play, stories, and outdoor activities for successful child outcomes.

• Sanitized tabletops, toys and frequently touched surfaces to prevent spreading of germs. EDUCATION

SKILLS

LANGUAGES

Observed play activities to identify positive behavior and areas in need of improvement, implementing behavior redirection where appropriate.

• Read stories, sang songs and facilitated creative play. CHILD CAREGIVER

Fuentes Daycare

San Diego, CA

May 2013 - September 2014

• Created safe and engaging learning environment for groups of diverse children with various learning styles.

• Instructed children in crafts and other activities to promote gross and ne motor skills.

• Facilitated learning through play, stories and outdoor activities for successful child outcome.

• Sanitized tabletops, toys and frequently touched surfaces to prevent spreading of germs.

• Maintained e fective schedule balance between rest periods, active play, and instruction.

• Worked closely with fellow sta f members in developing and implementing educational and recreational activities.

• Taught children to organize toys, wash hands, and share by leading the example.

• Dispensed snacks and meals to children in accordance with nutritional guidelines. SALES ASSOCIATE

Levis Strauss & Co.

San Diego, CA

October 2012 - October 2013

• Organized racks and shelves to maintain store visual appeal, engage customers and promote speci c merchandise.

• Provided positive rst impressions to welcomes existing, new and potential costumers.

• Helped customers locate products and checked store system for merchandise at other sites.

• Answered costumers questions regarding sizing, accessories and proper care for merchandise.

• Prepare merchandise for sales oor by pricing and tagging.

• Maintained customer satisfaction with quick and professional handling of product returns. HIGH SCHOOL DIPLOMA

Montgomery High School, San Diego, CA

Jun 2012

• Customer Service • Microsoft O ce

• Microsoft Power Point • Multitasking

• Fast Learner • Team Worker

• Energetic • Organized

Spanish

Native

• English

Native



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