Richard Jackson

PO Box ****, Lynnwood, WA *****-*898

adzxex@r.postjobfree.com - 425-***-****

Authorized to work in the US for any employer

1.Retiree: IBM IT Service branch office, IT Account Management and IBM HQ IT Facilities Services

2.Bachelor’s Degree in Business Administration – Widener

3.2 years Cybersecurity training – Texas A&M online

4.Administrative support – 17 years

5.Revenue Control Accounting

6.Asset Control Accounting

7.IBM Division HQ Accounting. Recovery Assignment

8.Billing and Inventory Control

9.Small Business Owner: Quickbooks

10.Microsoft Certified Systems Engineer Training

11.IBM IT Technical Support = 7 years

12.IBM HQ Facility Services IT Support: 7 years

13.Project Planner

14.Computer Parts Inventory RECONCILIATIONS ($53 M)

10Machine Ordering and Installation;

11IT Service - Data Center Operations: 3 years

12IT I/O break/fix – Diagnostics: 7 years

13International IT Network Operations

14Problem Determination and Resolution

15 PC Account Support for Randstad in Georgia.

15IBM, Microsoft, HP, KForce, Randstad: Tech Assignments

SUMMARY:

With 35+ years of Administrative and IT Technical Experience, I am a seasoned / technical professional having experience in most aspects of IT Engineering Administrative Operations from Billin and Inventory to Project Planning, PC and I/O repair and Computer Network International Operations.

For 17 years I had assisted IBM Branch management with maintaining the operation of our Service Branch Office at or below financial expense expectations and ABOVE customer service requirements. This was accomplished through Revenue Control, Machine Inventory Control operations, Asset Control, HR and other operational controls such as TMA analyses and plant interface with (MLC) Machine Level Control.

I have ALL of Your REQUIRED QUALIFICATIONS :

(YES) Maintain organized records, databases, and files, and assist in data entry as needed.

(YES) Provide exceptional administrative support by managing emails and scheduling meetings to ensure efficient communication within the company.

(YES) Assist with human resources tasks such as onboarding new employees, managing employee records, and coordinating interviews.

(YES) Assist in planning and executing company events, team-building activities, and other related initiatives.

(YES) Manage internal and external communication, including drafting memos, announcements, and correspondence with clients or partners.

(YES) Provide basic technical support to employees, troubleshoot minor computer or software issues, and collaborate with IT professionals for complex problems.

(YES) Contribute to the development of office policies and procedures, ensuring consistency and adherence across the organization.

(YES) Support project coordination and facilitating communication between team members.

About Me:

(6 years) Two to four years of college or relevant work experience including accounting and office administration experience.

(17 years) Proven experience in an administrative role, preferably in a fast-paced and growing company.

(YES) Strong organizational skills with attention to detail and the ability to multitask effectively.

(YES) Excellent written and verbal communication skills.

Proficiency in using (YES) office software and tools and (YES) Microsoft Office Suite.

(YES, AWARDED MANY TIMES by Managers, VPs and 1 Sr. VP) Customer service-oriented attitude with the ability to handle inquiries and resolve issues in a professional manner.

(YES, was a PC Tech) ) Tech-savvy with the ability to provide basic IT support.

(YES) Ability to adapt to changing situations and take initiative to solve problems.

(YES) Positive and collaborative attitude, with the ability to work well within a team.

I have processed contracts and billing, have participated in the management of multiple customer accounts, have interpreted and compiled customer account data and have input customer purchase orders as well as having installed Engineering Changes.

Additionally, I have performed Accounts Payable and Accounts Receivable functions in various assignments as well as Purchasing in an IBM Inventory Control responsibility including an assignment assisting in a headquarters Marketing Campaign.

I am flexible as I have direct experience in most areas of administrative and in many computer technical operations. I also have a WA State Driver’s License and vehicle insurance coverage.

Additionally, I have multiple years of Customer Service to all levels of corporate staff, management and executives including IBM VPs award recognition by one IBM Senior VP, also 5 years of experience in division HQ IT Project Planning, IT Support. I have also been a volunteer director of planning for a non-profit organization working with disabled veterans.

Detail-oriented; uses sound judgment; and is self-motivated with the ability to handle multiple tasks

30 + years experience in IT / 17 years in IBM’s Field Engineering Division

IBM IT Asset Control

IT Revenue Control

IT Hardware configurator and ordering

IT Machine Level Control interface with IBM plants

IBM Field Engineering Technical Support

IT Parts Inventory Control

IT Customer Account Administration Retiree

Knowledge of IT engineering change dependencies process to facilitate operational feature change installations

Computer Operator: International Network

Key Performance Indices

Service Level Agreements

Meetings with IT Support client interface

Contract management

Degree: Bachelor’s Business Administration

WORK EXPERIENCE

IT Engineering Admin. / Sr. Admin. Specialist

IBM Corp. White Plains, NY - North Office=Internal Customers and South Office=Commercial Customers

• Worked in 2 Branch Offices:

Administrative: Managed operating unit revenues of $2 Million to $3 Million per month for 8 years

•Team Worker, History of Professionalism, Consistent and timely attendance

•2 Admin. Excellence Awards – Team participation

•I excelled in increasing operating unit revenues by identifying revenue losses and processing financial recoveries.

In one case I proactively corrected a computer system logic error that defaulted nearly $250,000 in revenue from our operating unit to another operating unit within the same state. My correction of the allocation of revenue (due to multiple interactive computer program logic errors) took place BEFORE it would have negatively impacted our Operating Statement.

I suggested a computer program rewrite which was done. For my efforts in this I received a Branch Manager’s Award.

1-Contracts Administrator for IBM Branch office

1A- Ordered and also applied plant authorized Engineering Changes to Mainframe Systems

1B- Repaired Windows PCs -- Hardware and software

1C- IT Project Planner

1D- Determined equipment required for projects

1E- Interfaced with Customer Executives re: IT support requirements

1F- Mainframe computer operator

1G- Microsoft Partner Program member training (2004-2018)

1H- Ordered the required equipment within financial criteria

1I- Excellent customer service - Multiple Awards for service and support

1J- Determined contracts requirements and tracked completion

1K- Generated technical work orders

1L- Interfaced with Accounts Receivable operations

SIGNIFICANT ACCOMPLISHMENTS:

1-Accounting audit: Identified and Reversed $210,000 of misallocated accounting charges to our site. The actual target site had the same accounting name as ours but was in an adjoining town.

8= Recovered over $500,000 of HQ accounting credit while on a special accounting 2 day audit assignment to HQ.

9= Presented and helped justify a multimillion dollar telecommunications project for division HQ that was later expanded to include other continents.

Facility Services administrative and technical

1-Office experience

2-Contracts Analyst

3-Project Planner and Designer

4-Work Order Generation: Based upon electrical and machine clearance specs

5-Process Improvement experience

6-Team player

7-Methodical worker

8-Detail oriented

9-Analytical ability

10-Software use: Excel, Word, Outlook, Internet Explorer, Chrome

11-Great interpersonal and communication skills

12-Accomplished Public Speaker

13-Identified and proactively recovered inventory records for $240,000 of operating revenue that had defaulted with the IT systems due to a program logic error.

14-Was advised of a significant data throughput issue. Troubleshot and resolved issue thereby allowing MISSION CRITICAL reporting to continue unimpeded.

Facilities Services Department – Division Headquarters

•Coordinator of Contractor Service

•Coordinator of 2nd level IT support by the IBM Field Engineering Division Field Engineers

•IT Work Order Generation: New Equipment site requirements: Electrical and Communications

•1st level tech support of 19 distributed printer rooms

•IT Project Planner and Coordinator

•Customer Service Interface with Customer Leads and Customer Executives

VOLUNTEER ACTIVITIES:

Community Emergency Response Team member: former

US Military Veterans TBI / PTSD Family Center – Part-time, non-profit (April – Sept 30 of each year)

EDUCATION:

Widener University: BS Business Administration

a-Developed and helped teach: Managerial Motivation course that became part of the MBA program

Edmonds Community College:

•Social Services: Crisis Intervention training

•Social Services: Supervisory training

•Social Services: Human Services

•Social Services: Behavioral Studies

Kennesaw State University’s Continuing Education Department in Georgia

Paralegal writing and research

Oglethorpe University / Techtrain – Atlanta, Georgia Computer Systems Administrator (Certificate program)

AWARDS:

Customer Service Excellence

“Above and Beyond Performance in Serving Customers”- presented by an IBM VP

12 Positive Letters to my Manager: Exceptional Customer Service, Enhanced Productivity

2 Admin. Excellence Awards – Team participation

Community Activities:

•Former Chapter President: Public Speaking, listening, presentation, motivational skills

•Former Community Emergency Response Team Member (Backup for 1st Responders in Bothell, WA) to include basic medical, search and rescue, small fire mitigation, triage

• Social Services: WA DSHS training – Working with Seniors and the Disabled

SKILLS:

I have:

1-computer skills: WORD, EXCEL, OUTLOOK, PowerPoint, Chrome, IE

2-PC Repair and maintenance

3-Technical aptitude and experience

4-former computer systems administration training (Oglethorpe Univ./ Techtrain – Atlanta)

5-Excellent verbal and writing English grammar

6-Excellent Customer Service skills working with ALL levels of people

7-Exceptional attention to detail

8-Excellent research capabilities

EDUCATION

Bachelors in Business Administration

Widener College (now Widener University) - Chester, PA

1971 to 1973

AWARDS

Customer Service Excellence

(1)Customer service award directly from an IBM Senior Vice President

(2)12 "Exceptional Customer service" letters from IBM Executive Staff

(3)Multiple customer service awards and branch manager's awards from multiple levels of management

CERTIFICATIONS / LICENSES

Windows Server System Administrator Certificate

September 1998 to March 1999

Oglethorpe University / Techtrain - Atlanta, Georgia 9/1998 - 3/1999 Microsoft Windows Server training by an MCSE certified instructor.

Current technical membership

July 2004 to Present

Microsoft Partner Program

Former Technical Organization Memberships

January 2004 to December 2010

1-ISACA = Internal Systems Audit and Control Association - former

2-PMI = Project Management Institute - former 01/2004-12/2010

3-AICPA = American Institute of CPA's - former

4-APICS = Operations Management / Logistics

ADDITIONAL INFORMATION

As I am a caregiver for my wife, I require W-2 work, 100% remote, part-time position 9am-1pm Pacific time Monday-Wednesday and Friday and 1pm-4pm Pacific time on Thursday

Cover-letter follows below:

Richard L. Jackson

PO Box 1898

Lynnwood, WA 98046-1898

425-***-**** adzxex@r.postjobfree.com

During my career I have learned that exceptional customer service is the intangible upon which all else hinges.

I have received multiple customer service awards, most notably from an IBM Senior VP as he was highly satisfied with my “above and beyond” performance as his award letter characterized my performance. My working for IBM Senior Vice President, Dr. Paul Low was unknown to me until he came down 13 floors to meet me.

I have “teamed” with all levels of employees and contractors to facilitate both a spirit of cooperation and cohesiveness, a principle that has resulted in increased personal motivation.

I believe that my exceptional customer service experience in all businesses in which I’ve been associated and operational expertise in conjunction with a spirit of team cohesiveness and self-motivation have prepared me for the challenge of a multiplicity of roles.

Sincerely,

Richard Jackson

Contact this candidate