Customer Service Project Manager

Stephanie Mims

Humble, TX 903-***-**** ******@*******.***

www.LinkedIn.com/in/Stephanie-mims-0b7375127/

EDUCATION

PROFESSIONAL HISTORY WITH EXPERIENCE SUMMARIES

*/****- */****: SALES AND MARKETING MANAGER HOUSTON, TX FRANCIS PROPERTY MANAGEMENT

Customer Service Professional

Update & stay on top of third-party insurances

P support to department staff members by preparing and typing correspondence and documents

Assist with prioritizing daily work routine around key deliverables and daily agenda

Investigate & Interact with residents complaints, compile supporting resources to assist with the complaints and conduct & communicate analysis on complaints or concerns.

Execute a sale delivery to prospects looking for a new home

Market on social media platforms

Create detailed calendars & flyers of current events

Maintain/ schedule appointments for upcoming residents

Reach out to residents to encourage renewal or communicate the proper steps in putting in a notice

Completed performance metrics with qualified metrics 9/2016 - 3/2020: INDEPENDENT CONTRACTOR/PROJECT MANAGER/ TX/OKLAHOMA CITY, OK RUTLEDGE REMODEL & CONSTRUCTION

Interpret Blueprints and work calendars communicate what needs to be done and when

Provide support to department staff members by preparing and typing correspondence and documents

Assist with prioritizing daily work routine around key deliverables and daily agenda

Plan and teach educational programs (machine use, proper work attire, proper work attire while using machinery)

UNIVERSITY STUDIES 2019 OKLAHOMA STATE UNIVERSITY Bachelor’s in University Studies

Minor in Business/Marketing

Honors program Thi Beta Kappa

Stephanie Mims

Analytical…

Problem-solver…

Professional…

Remove hazards and develop appropriate boundaries and rules (OSHA compliance)

Organize and conduct schedules for materials to arrive on a job site

Interpret insurance with tactfulness, respond to internal and client questions promptly

Lead and participate in weekly performance-based conferences

Organize open enrollment and explain opportunities offered, contracting sales as needed

Correspond with management, top leaders, and team members for strategic planning of company goals 2011 - 4/2016: ECHO TECH SULPHUR SPRINGS/PLANO, TX DIGITAL MOBILE IMAGING (DMI)/ADVANCED HEART CARE

Comply with echo protocol and perform diagnostic testing

Operate Echo, Stress Treadmills & Electrocardiogram machines

Communicate and contract services with clinics/ hospitals

Report detail-oriented data results with supporting documentation to supervisor, and doctors

Coordinate emergency arrangements, make accurate decisions, and precise phone calls on client’s behalf rendering additional diagnostic testing

Maintains OSHA requirements to obtain confidential information. PROVEN SKILLS

Excellent grammar, drafting, editing and punctuation skills with a command of Google, YouTube, Business suite, MS Office including web-based data management programs, internet explorer, and other administrative communication tools.

Outstanding administrative experience completing filing, typing, ordering supplies, preparing agendas, taking minutes, and expense reporting tasks.

Dedicated focus to complete and compile marketing analysis research assignments into detailed reports when needed and provide data in format requested.

Provide administrative support to management departments and assist in the coordination of specific project responsibilities by the required timeline.

Detail-oriented with experience organizing events from the registration process, invitation preparation, and communication correspondence.

Experienced processing transactions and providing receipts, reimbursement claims, daily reports, and other financial reports accurately.

Proficient writing, proofreading, and correcting any omissions or spelling errors

Personable and professional customer service expertise with polished telephone etiquette through a history of setting appointments and meeting additional executive-level demands. Stephanie Mims

Analytical…

Problem-solver…

Professional…

HIGHLIGHTS OF SPECIAL ACHIEVEMENTS

Lead sales for Francis Properties 2021

Recognized and complimented by Companywide Manager in 2018 at Lifetime for going above and beyond to create a token of recognition for members receiving the ARTRSY award Acknowledged by the CEO/OWNER of Liberty National for performance as a proven team player while working independently and receiving a promotion for being a top-ranking sales agent

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