Kerry- Ann Campbell

*** ****** **** *******, ** *4215

716-***-**** adzxdk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced banking associate with proven success in dealership services, rates confirmation, mortgages, default mortgages, sales, customer service, loan modificationoust closing, and marketing research. Superior communication skills which allow for easy interaction with managers, clients, analysts and staff. Demonstrates strong attention to details in terms of document verification and funding. Flexible worker who adapts well to new environment and tasks. Technically proficient in Spreadsheets, word processing, Empower, KVD, PDF and explorer.

PROFESSIONAL EXPERIENCE

Operation Management

Reviews/ Audits FHA,VA, Cleveland Clinic, FNMA, FHLMC and Non Government loans

Provided exceptional customer service to all clients, 3rd party member and various dept.

Works closely with Settlement Agencies, Loan officers and Closers

Proficient with Microsoft excel, word, PowerPoint and other windows programs

Completes online assessments in a timely manner.

Ensures that refund check, Loan Estimate and revised CD are mailed in the required time frame

Default Management

Managed numerous default loans in a fast paced environment in order to meet specific foreclosure deadlines

Collaborated with other lines of businesses such as short sales, deed in lieu, loss mitigation, and Title to resolve complicated issues and prevent delays

Communicated with attorneys and law firms on a daily basis to ensure that loans are in compliance for sale

Increased productivity for the foreclosure department by meeting all foreclosure sale deadlines

Customer Service

Managed a high-volume workload within a deadline-driven environment. Resolved an average of five hundred and fifty (550) inquiries on a weekly basis. (Consistently meets and exceeds performance goals)

Identified and tracked mortgage issues in order to provide exceptional service.

Promoted to Bank of America super sales team after four (4) months of been hired by the company

Recognized as the number one sales associate between the months of April- June 2008

WORK HISTORY

Lead Operations Specialist Dec 2021-Present

Key Bank - Amherst, NY

Post Closing Review Specialist II Feb 2017-Dec 2021

Key Bank- Amherst, NY

Key Bank- Amherst, NY

Transaction Capture Analyst II Sept 2015- Jan 2017

Citi Bank- Getzville, NY

Foreclosure/ Eviction Specialist II Mar 2013- Sept 2015

M&T Bank- Getzville, NY

Foreclosure/ Title Specialis Jan 2010- March 2013

Bank of America- Getzville, NY

Investor Accountant Feb 2009- Jan 2010

Bank of America- Getzville, NY

Mortgage/ Sales Representative Aug 2007- Feb 2009

Bank of America- Getzville, NY

EDUCATION

Six Sigma Workshop- Bank of America Getzville, NY (Sept- 2012- March 2013)

Northwood University, Midland, Michigan (Sept 2003- May 2007)

Bachelor of Arts in Marketing Management