Director of Salvage and Recycling for Land of Lincoln Goodwill

Christopher O. Lee

** ******* **** * Springfield, IL 62704 * 217-***-****

Objective: I am an experienced Retail Sales Professional that has Data Processing experience, as well as recent experience in the Recycling and Salvage arena, and extensive computer skills who wants to utilize my experiences to benefit the success of the company.

Education: Robert Morris College Springfield, IL

Bachelor of Business Administration, Concentration in Management February 2005

GPA: 3.89/4.00

Graduated with Magma Cum Laude Honors

Member of Sigma Beta Delta Honor Society for Business Students

President's Honor List every Quarter

Springfield College in Illinois Springfield, IL

Associate Degree, Liberal Arts Major June 1974

Internship: Red Wing Shoe Springfield, IL

Web Design Internship December 2004 to February 2005

Designed a Web Page for a local Shoe Store

Washington Middle School Springfield, IL

Group Internship December 2004 to February 2005

Developed Sponsor Letters for a reading program at this Middle School

Triangle Center Springfield, IL

Human Resources Internship December 2003 to February 2004

Assisted the Human Resource Officer in completing a Salary and Benefits Survey.

Cold called organizations to collect survey information about entry-level salary and benefits.

Developed and Excel spreadsheet to organize and present the survey information for review by Triangle Center Management.

Illinois Business and Professional Springfield, IL

Women's Association December 2002 to February 2003

Marketing Intern

Developed a marketing plan to recruit members for the organization.

Presented the information to the President of the Association.

Experience: Land of Lincoln Goodwill, Inc. Springfield, IL

Retail Operations Analyst June 2014 to Present

Track the Daily Sales of 13 Retail Stores. Update the Sales Board on a Daily Basis. Special Projects as assigned by the Senior Director of Retail. Assist other members of the Retail Management Team as needed. Oversee all aspects the purchase of cell phones and accessories for Land of Lincoln Goodwill Employees.

Land of Lincoln Goodwill, Inc. Springfield, IL

Director of Recycling and Salvage June 2010 to June 2014

Promote and raise the profile of recycling services at Goodwill by investigating recycling/waste reduction initiatives. Manage the implementation of new activities and services, and keeping up to date with developments in the Recycling Industry.

Generated in excess of $6 million dollars in sales of Recycled and/or Salvaged materials in 4 years. Expanded the Recycling/Salvage Product lines from 4 to 12 products in 4 years. Reduced Waste Hauling Expenses to less than 2% of Retail Sales in 4 years.

Land of Lincoln Goodwill, Inc. Springfield, IL

Manager of Support Services February 2006 to June 2010

Oversee the Transportation and Warehouse Business Units which include Recycling, Salvage, Waste Removal, and Secondary Markets. Monitors and oversees Donations and Fleet Maintenance. Coordinate and may supervise the work activities of Community Service Workers. Other duties as assigned.

T-Mobile Springfield, IL

Retail Sales Representative July 2003 to February 2006

Sell T-Mobile cell phones and services. Greet customers on the sales floor and determine make, type, and quality of merchandise desired. Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article, such as quality and utility. Obtain credit authorization. Help take inventory and replenish stock on a daily basis.

Snelling Personnel Services Springfield, IL

November 2003 to May 2004

Capital City Blind Factory (Snelling) Springfield, IL

Sales Manager April 2004 to May 2004

Sold custom window dressing to customers. Installed custom window dressing for customers at their home or business. Managed the Office Assistant by reviewing orders and sales from previous day. Maintained appointment log for daily Sales calls.

The Digital Store (Snelling) Springfield, IL

Temporary Sales Associate November 2003 to February 2004

Sold Verizon cell phones and services. Greeted customers on the Sales floor and ascertained make, type, and quality of merchandise desired. Displayed merchandise, suggested selections that met customer's needs, and emphasized selling points of article, such as quality and utility. Obtained Credit authorization. Took inventory and stock on a daily basis.

McDonald's Chatham, IL

Management Trainee July 2003 to August 2003

Food preparation, Customer Service, Supervision of Crew. Food Safety, Countdown Cash Drawers. Learned how to open the Restaurant. Made Bank Deposit.

TruGreen Chemlawn Springfield, IL

Customer Retention Representative January 2001 to June 2003

Made customer retention phone calls. Entered canceled account information. Updated the Customer lists daily. Monitored how services were canceled by customers, Transferred data from the daily incoming analysis sheet to the weekly sheet. Prepared and submitted customer retention reports to the Branch Manager and to Region Headquarters. Sold lawn care services to potential customers. Completed tasks at the discretion of the Marketing Manager and the Branch Manager.

K's Merchandise Mart Springfield, IL

Seasonal Sales Associate November 2000 to December 2000

Sold jewelry to customers. Topped weekly Sales Dollar Goals more than 60% of the time employed. Customer Service. Assisted customers with finding items that met their needs.

Simply Charming, Inc. Springfield, IL

District Manager October 1998 to November 2000

Oversaw the operations of kiosks located in Central Illinois, St. Louis, MO, and Indiana Shopping Malls. Responsible for hiring and training Management and Sales Associates. Prepared and submitted Weekly Sales Reports to Mall Management, as required.

Tom Lang Company Springfield, IL

Programmer/Analyst April 1997 to July 1998

Worked on various projects as assigned by the Data Processing Manager. Performed Year 2000 (Y2K) conversions on applications which included Invoicing, Checks, Statements, Payable, General Ledger, and Sales Reports. Maintenance of the PC Network. Used IBM Client Access software, Windows NT, and Windows 95. Designed and implemented the process to download 8 Monthly Sales Reports from the IBM System 36 to the AS/400 to the PC Network.

Skills: Microsoft Word, Excel, Access, and PowerPoint; Lotus, RPG and RPG II Programming

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