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C.V.

PERSONAL DATA

Name: Osama Atef Mohamed Gomaa

Job: C.S Representative

National Bank of Egypt

Nationality: Egyptian.

Social Status: Single.

Address: ** ***** ***** **. **-Basateen, Cairo, Egypt. Mobile No: 011******** - 010********

Military

Status

Exempted.

QUALIFICATION

Bachelor of Language and Translations, Cairo Higher Institute. (2019). SKILLS

Languages Skills:

Arabic: Mother tongue. English: V. Good. Germany : Good. Computer Skills:

Word. ICDL.

Excel.

Power Point.

Access.

EXPERIENCE

Period Work Job Title Department

2021 till date

National Bank of

Egypt.

Customer Service Rep.

Mortgage Unit at East Cairo

Br.

2021

Etisal International

Company

Call Center Agent Etisalat Account

2020

Exceed Contact

Center

Web Chat Agent

Talabat, Egypt

2019 English instructor Free Lance

P a g e 2

TRAINING COURSES

Year

COURSE

2018

- English Courses at level 6 – CTC Academy Certified From Cambridge University.

2019

- ICDL "International Computer driving License".

- Germany Course At Level B1 – Germany Private Course. 2021

- On The Job Training At Faisal Bank.

2022

- Accredited Mortgage Diploma Authorized by (Financial Regulatory Authority & Egyptian Mortgage Federation) .

o Defining Mortgage.

o Mortgage & Global Financial services

o Egyptian Mortgage Market

o Types of Mortgage Products

o Customer service, Call Center & Marketing.

o Mortgage Low & Legal Documentation.

o Appraisal.

o Compliance & internal audit.

o Credit & Risk.

o Verification.

o Operations & Finance.

o Collection.

Interests:

Reading, Helping people, Running, Sports and Developing My Skills and Qualifications. Objective:

Join A professional Team and high – Level work Group to get more administrative responsibilities to obtain an entry – level position with opportunity to utilize valuable education, English conversational skills and a great deal of experience. Personal Skills:

- Ability to work under pressure .

- Ability to earn new rules quickly.

- Ability to work with all levels of Management.

- Flexible and able to meet deadlines.

Notice:

All supporting documents, certificates & performance evaluation letters can be provided upon request.

Contact this candidate