IRIS Y. QUIṄONES ROSARIO

Urb. El Rincón De La Serranía #410 Calle Clavel

Caguas, P.R. 00725

adzxbs@r.postjobfree.com

939-***-****

OBJECTIVE

Obtain a position in your company where you can develop and acquire new knowledge. To grow professionally.

EXPERIENCE

August 2023- present time

IV Lux Vega Alta, PR

Reflexology

Chair Massage

Stretches

January 2023-March 2023

Pandora Store Plaza Del Sol Bayamón, PR

Customer Service

Help Clients pick out pieces of jewelry.

Charge clients total of purchase.

Maintain store clean.

October 2021- September 2022

Optum Call Center San Juan, PR

• Receive and answer incoming calls

• Give orientation to clients about their benefits

• Give information about payments and if insurance is paid to date.

• Transfer calls that require attention from any other department.

February 2020-September 2021

Conduent Call Center. Guaynabo, PR

• Receive and answer all incoming calls

• Guide the client about Social Security deposit

• Help client verify transactions they made with their card

• Transfer to corresponding departments if we understand that there is fraud, card problems, disputes, etc.

June 2019-February 2020

Oriental Bank Call Center. Bayamon, PR

• Outgoing calls

• Guiding the client on auto loan payments and their consequences

• Accept promise to pay

• Customer service

• Refer cases to legal department

May 2018- June 2019

Hospital Auxilio Mutuo San Juan, PR

• Verify patient information in the system.

• Verify medical plan eligibility

October 2017-May 2018

Novo Stilo Furniture Store San Juan, PR

• Answer and channel phone calls

• Pay taxes on wagons arriving at the dock

• Order and communicate with furniture suppliers

• Manage the furniture owner's agenda.

• Coordinate merchandise delivery route

November 2011

Pediatric Hospital San Juan, PR

• Pre-certification of medical procedures

• Management and filing of medical records

May 2005- June 2007

Credit Union Jesús Obrero Guaynabo, PR

Receptionist

●Greet each person that enters Credit Union

●Handle 9-line telephone switchboard.

●Open personal and savings account

●Open Business checking accounts (DBA)

●Update any info in accounts already opened.

Loan Officer

●Interview potential buyer

●Maintain open communication with potential buyers and dealer.

●Request all documents needed so a car loan can be approved.

●Call for insurance quote

●Once loan is approved set date with client to sign loan papers

●Call insurance to activate once the loan is signed.

EDUCATION

September 2022- Present

ICPR Junior College. Bayamon, PR

• Massage Therapist

November 2013 Caguas, PR

Liceo of Art and Comercio

• Nail technician

August 2007- January 2008

Cambridge Technical Institute Guaynabo, PR

• Administrative Assistant with w / p and Billing to medical plans

May 2005

World Training Academy Bayamon, PR

• Esthetic

November 2004

World Training Academy. Bayamon, PR

• Body massage

2000-2001

Metropolitan University Cupey, PR

•Banking Course

LANGUAGES

• Fully bilingual

Contact this candidate