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Customer Service Patient Care

Location:
Boston, MA
Posted:
September 24, 2023

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Resume:

Tien T. Ho

*** **** ******, *******, ** ***** 617-***-**** adzxbg@r.postjobfree.com

Motivated pharmacist seeking a challenging position where I can utilize my existing skills while I continue to grow and expand my professional experience.

In good standing with the Massachusetts Board of Pharmacy

License # PH27736, Expiration 12/31/2022

American Red Cross CPR and BLS certified – Expiration 03/2024

•Over 15 years of pharmacy experience

•BLS, CPR certified through American Red Cross

•Immunization certified through A.PhA.

•Provides excellent customer services and patient care.

•Ability to interpret and dispense medication accurately using professional knowledge and judgement.

•Ability to work in a fast-paced environment, establish priorities, and meet deadlines.

•Ability to communicate effectively with colleagues and cross functional teams.

•Excellent written and oral communication skills.

•Proficient with computers and Windows PC applications.

Staff Pharmacist

Walmart Pharmacy – Danvers, MA April 2021 to Present

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices.

Supports and aligns efforts to meet customer and business needs; and builds commitment for perspectives and rationales

Provides and supports the implementation of business initiatives by building relationships with associate and facility management; identifying business needs; determining and carrying out necessary processes and practices.

Monitors progress and results; recognizes and capitalizes on improvement opportunities; and adapts to competing demands, organizational changes, and new responsibilities.

Performs visual verification of prescriptions by validating prescription details for clinical and legal accuracy; verifying medication quantities; and ensuring standard of operations practices are adhered to by pharmacy associates.

Staff Pharmacist Jan 2020 to Mar 2021

Walgreens Pharmacy – Billerica, MA

•Monitors drugs therapy and perform DUR.

•Verifies and dispense prescription.

•Administers vaccines and participates in flu clinics and community outreach.

•Provides leadership skills through training employees, supervising the pharmacy team, and being a preceptor to pharmacy interns.

•Maintains drug inventory levels by ordering necessary medications and supplies, and verifying deliveries against purchase orders.

•Recruits, trains, coaches, and motivates pharmacy technicians and ensures high levels of customer service and safety are maintained at all times.

•Educates patients and their families regarding drug information, including counseling on the proper usage, storage, disposal, and possible side effects of drug therapy.

Staff Pharmacist Sep 2008 to Jan 2020

Rite Aid Pharmacy - Billerica, MA

•Verified prescription medications in a fast-paced environment.

•Reviewed medication orders from prescribers to ensure medication safety.

•Provided drug information to medical staffs and patients upon request.

•Supervised pharmacy technicians and interns of daily workflow.

Pharmacy Intern Sep 2003 to Sep 2008

Brooks/Rite Aid Pharmacy – Greater Boston, MA

•Processed and filled prescriptions

•Assisted pharmacist on duty with daily workflow.

•Counseled patients regarding drug therapy under the supervision of the pharmacist on duty.

CLINICAL ROTATIONS

Ambulatory Care

Apr 2008 to May 2008

South End Community Health Center – Boston, MA Assessed and reviewed patient medical profiles.

•Provided individualized patient care.

•Participated in community outreach.

Internal Medicine

Mar 2008 to Apr 2008

Massachusetts General Hospital – Boston, MA

•Attended daily rounds and participated in treatment discussions.

•Assisted with patient treatment plans.

•Performed DUR and presented current medical topics.

Community

Feb 2008 to Mar 2008

Target Pharmacy – Everett, MA

•Assisted pharmacist on duty with daily workflow.

•Counseled patients regarding drug therapy under the supervision of the pharmacist on duty.

•Presented relevant medical topics.

Institutional Nov 2007 to Dec 2007

Newton-Wellesley Hospital – Newton, MA

•Assisted with pharmacy workflow

•Participated in pharmacy/hospital general meetings.

•Attended patient education classes.

EDUCATION

Massachusetts College of Pharmacy and Health Sciences

Sep 2002 to May 2008

•Doctor of Pharmacy



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