Kapil Dev

Gander, Newfoundland and Labrador A*V*N8

adzxbc@r.postjobfree.com

+1-709-***-****

Personal Details

Highest Level of Education: Bachelor's Degree Total years of experience: 5

Work Experience

Bell Smart Home Technician

Bell Alliant - Newfoundland and Labrador July 2023 to Present

THE DUTIES:

• Install, service, and program wireless Alarm systems in residence.

• Mount and fasten keypad panels, door sensors, and window contacts, etc.

• Drilling holes for wiring of a video camera

• Provide service in accordance with the established procedures and techniques using proper tools, test equipment, and the replacement parts

• Providing top-notch CUSTOMER Service and tech support to the clients.

Advanced Technician

Bell Alliant - Newfoundland and Labrador April 2023 to Present

Duties & Responsibilities:

• Repair of the aerial and underground fibre optic and/or copper network.

• Perform preventive maintenance activities.

• Work with engineering plans / MOP to determine work procedures to be followed.

• Professionally represent Bell with the public and customers.

• Communicate in a positive manner with customers and contractors.

• Deliver services to Bell Business Market customers at the level of installing and repairing network systems and applications (application servers, switches, routers and other network equipment) for business customers.

• Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers.

• Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service.

• Perform maintenance and upgrades on operating software and hardware.

• Escalate any event beyond his control to the support teams.

• Ensure adherence to each customer’s maintenance agreement.

• Manage Service Level commitments to our customers.

• Maintain relations with customers and various groups within Bell Canada.

Customer Service Associate

Circle K - Gander, NL January 2023 to April 2023

Duties & Responsibilities:

• Selling products to customers.

• Providing excellent customer care.

• Communication and friendly conversation.

• Performing at a quick pace while having fun.

• Working as part of a team to accomplish daily goals. • Coming up with great ideas to solve problems.

• Thinking quickly and offering suggestions.

Food Counter Attendant

Tim Hortons - Gander, NL December 2021 to April 2023

Duties & Responsibilities:

• Take customers' orders.

• Clean, peel, slice and trim foodstuffs using manual and electric appliances.

• Use deep fryer, grill, oven, dispensers and other equipment to prepare fast food items such as sandwiches, hamburgers, fries, salads, ice cream dishes, milkshakes and other beverages.

• Portion, assemble, and wrap food or place it directly on plates for service to patrons, and package takeout food.

• Use equipment to prepare hot beverages such as coffee and tea specialties.

• Serve customers at counters or drive thru windows.

• Stock refrigerators and salad bars and keep records of the quantities of food used .

• May receive payment for food items purchased.

• General housekeeping duties and may perform tasks as instructed by the Supervisor.

Shift Manager/AGM

KFC - Gander, NL

October 2022 to February 2023

Duties & Responsibilities:

• Provide a top-notch guest experience.

• Prepare our world-famous chicken at the highest quality standards.

• Serve beverages, cook fresh and frozen product according to specifications.

• Maintaining a safe and clean environment to ensure one hundred percent customer satisfaction. • Cash handling, reconciling cash and daily paperwork.

• Managing financial controls, operations, people development, customer service and compliance. • Maintaining and ordering inventory and supplies.

• Training and developing Team Members and Shift Managers to achieve operational excellence. • Addressing in-store issues and communicating plans to the team.

• Ensuring all staff are following health, safety and security codes.

Guest Services Representative

Dominos pizza - Punjab

June 2019 to November 2021

• Greeting customers and taking orders with a smile.

• Operating the till and collecting payment from customers.

• Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures.

• Maintaining the cleanliness of the restaurant.

• Maintain a professional appearance at all times in compliance with the Domino's

• Pizza Grooming Standards.

• Other duties as assigned by the manager.

Food Service Supervisor

Lilly Motel - Punjab, India July 2017 to June 2018

Duties & Responsibilities:

• Supervising employees engaged in serving food and in maintaining cleanliness of food service area and equipment.

• Trains and motivates worker in performance of duties.

• Assigns and coordinates work of employees to promote efficiency of operations.

• Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standard are met.

• Keep records such as amount and cost of meals served and hours worked by employees.

• Prepares work schedules and evaluates work performance of employees.

• May direct preparation of foods and beverages.

• Observe performance and encourage improvement where necessary. • Responds to customer queries and complaints.

Education

Bachelor's Degree in Computer Applications

Punjab

May 2014 to June 2017 Skills

• Presentation Skills

• Account Management • Shift Management

• Food Service

• Leadership

• Supervising Experience • POS

• Food Preparation

• Food Handling

• Management

• Cleaning Experience

• Negotiation

• Guest Services

• Recruiting

• Food Production

• Inventory Control

• Cash Handling

• Restaurant Experience

• Kitchen Experience

• Microsoft Windows

• Computer Networking

• Quality Assurance

• Help Desk

• Desktop Support

• Software Troubleshooting • LAN

• Technical Support

• Operating Systems

• Remote Access Software • VPN

• Network Support

• Food Safety

• WAN

• Information Security

• Troubleshooting

Certifications and Licenses

Power Line hazards

April 2023 to April 2026

This training program has been designed to address the safety concerns associated with working near power lines by recognizing hazards and putting controls in place to prevent injury to people and property damage. This training program is a legal requirement for operators of boom trucks, mobile cranes, and other similar equipment and anyone working in close proximity to power lines.

REL ‘s training program and instructors are WorkplaceNLApproved and Certified. Topics Covered:

1. Employers’ and workers’ rights and responsibilities.

2. Discuss need for training.

3. Recognise power line structures.

4. Distinguish between conductors and insulators.

5. Identify the characteristics of electricity, how it travels and its effects. 6. Know what to do in the case of contact.

7. Apply relevant sections of legislation.

Fall Protection

April 2023 to April 2026

This training program has been designed to address the safety concerns associated with working from heights. All persons who work at heights above 2.4 metres-Federal Regulations or 3.0 metresNL Provincial Regulations and exposed to fall hazards should attend this training program. The purpose of this program is to ensure that students understand fall protection safety principles and how they apply to real work environments. Participants will receive training with fall protection devices donning a fall arrest harness and practice suspension trauma relief techniques while suspended 6 inches off the floor from an engineered anchor point installed in our training facility. This course meets the requirements under CSA Z259 Fall Protection Standard.

REL ‘s training program and instructors are WorkplaceNLApproved and Certified.

Topics Covered:

1. Accident Statistics for Falls From Heights. 2. Legislative Requirements.

3. Hazards of Elevated Working.

4. Fall Prevention Techniques.

5. Fall Arrest System Components.

6. Fall Arrest Configurations.

7. Proper Fitting of Fall Arrest Systems.

8. Fall Arrest System Inspections. (including anchor points) 9. Calculation of Fall Distance.

10. Suspension Trauma Relief Techniques.

Security Guard Agency Licence and Burglar Alarm

July 2023 to July 2024

1. A SECURITY GUARD AGENCY is the business of providing the services of security guards, and or guard dogs.

2. A PRIVATE INVESTIGATION AGENCY is the business of providing the services of private investigators.

3. A BURGLAR ALARM AGENCY is the business of selling, providing, installing or servicing burglar alarm systems or of monitoring a signal from a premises protected by a burglar alarm system or of providing the services of burglar alarm agents.

4. An ARMOURED COURIER AGENCY is the business of providing services to transport valuable property in an armoured vehicle.

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