Customer Service Public Health

Amani Zoror

Charlotte, NC 919-***-**** adzxb0@r.postjobfree.com

Education

UNC Charlotte December 2019

Bachelors of Science in Health Systems Management

Minor: Public Health, Gerontology

Carolinas College of Health Sciences December 2023 Associates of Applied Sciences in Nursing

Relevant Experience

Aladdin’s Eatery November 2012 – December 2017

Server

• Maintained a positive, customer-first attitude to exceed weekly sales

• Collaborated with a 7-person staff to ensure dinners were received with quick service

• Maintained an extensive knowledge of a 10 page menu of Lebanese food

• Ensured dietary restrictions of guests were followed, guiding them to items that met their nutritional needs

• Executed cash and credit transactions by ensuring that transaction totals matched recorded receipt totals

First Watch September 2015 – December 2019

Server

• Maintained a positive, customer-first attitude to exceed weekly sales

• Collaborated with 12 other servers to minimize wait times for customers, regardless of which table they were assigned

• Delivered consistent, positive customer service at all times, especially under stressful situations

• Trained several newly hired servers

Skills

• Organized

• Collaboration

• Multitasker

• Outgoing

• Sales

• Efficient

• Knowledge of Arabic and English

• Problem solving

• POS Terminal & Systems

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