Front Desk Office

CURRICULUM VITAE

SURNAME : QOBO

NAME : WANDA

DATE OF BIRTH : 30 March 1984

RESIDENTIAL AREA : Soweto

CONTACT NUMBER : 072-***-****

CONTACT EMAIL : ********@*****.***

I.D. NUMBER : 840**********

SEX : Female

ETHNICITY : Black

NUMBER OF CHILDREN : Two

LANGUAGES : English, Xhosa, Zulu

DATE AVAILABLE : Immediately

PROCESSORS : Microsoft Office Suit - Word, Excel, Access

: PowerPoint, Publisher, PATRICIA, SYSPRO, NITS, EVDS,

: KRONOS, SAP, MEDSCHEME UMS, Good X, DoctorMaster. SKILLS : Internet, Email, Telephone Etiquette, Data capturing Educational Qualifications

Matric : Germiston High School

Date : 2003

Subjects : English, Afrikaans, Business Economics,

: Biology, Home Economics, Economics

Courses Completed

Institution : School of Business and Technology

Course : Diploma Office Administration

Date : 2005

Courses not completed

Institution : IMM Graduate School of Marketing

Course : Diploma in Marketing

Date : (Incomplete – studying part-time)

Employment History

Current Employer : Netcare - Lakeview Hospital

Date : 01 June 2023 – 31 October 2023 (Contract)

Position : Personal Assistant to Hospital Manager

Duties

Manage front desk of management office.

Answer and screen telephone calls.

Assist people with enquiries, telephonic and personal.

Assist Hospital Manager and Nursing Services Manager.

Assist with patient complaints, walk ins and telephonic, handover to HGM & NSM.

Managing hospital manager’s diary.

Booking of meetings and control bookings of different boardrooms.

Arrange catering for meetings.

Drafting agenda and taking minutes of meetings.

Liaising with IT & Technical departments to set up meeting rooms and projector.

Distribution minutes, memos and notices to all stakeholders.

Handling requests for patient records.

Assisting in providing information regarding legal matters.

Document controller

Appointed Hospital PCCO, physical do rounds in the wards.

Collating documentation for Quality Review Audit & Department of Health Inspection. Previous Employer : Andromeda (Family Medical Centre) Date : 15 September 2022 – 31 May 2023 (Contract)

Position : Medical Assistant

Duties

Manage front office area of GP practice.

Handle switchboard, receiving and transferring calls.

Receiving telephonic inquires and queries about medical centre.

Make patient bookings.

Interact with VIP patients.

Performing patient vital checks, blood pressure, urine tests, blood sugar test.

Assist doctors during private consultations with patients and provide them with required instruments.

Act as chaperone for female patients consulting with male doctors.

Act as translator for patients experiencing language barrier, especially Nguni languages.

Perform ECG and Lung function test upon doctor’s request.

Ensure neatness and tidiness of patient waiting areas, front desk and consulting rooms.

Assist patients with medical aid queries.

Receive electronic as well as cash payments and make cash deposits. Previous Employer : Netcare - Waterfall City Hospital Date : 01 April 2022 – 30 June 2022 (Contract)

Position : Theatre ward administrator

Duties

Check charge sheets and consignment sheets daily.

Clear Mobit error logs on SAP.

Update patient theatre information on Case overview on SAP.

Add corresponding and tracking information if charge sheets on Scratchpad on SAP.

Creating new events on SAP for theatre cases that were not captured or performed in other wards at the hospital.

Calling hospital reception and admissions to amend incorrect patient admission and discharge information in order be able to update patient charge sheets information.

Assist with error log queries from the billings department.

Checking daily theatre slots for doctors.

Liaising with doctors rooms to request the theatre list for the following day's theatre slots.

Collating all the received theatre lists from the doctors into one document.

Making copies of the combined theatre lists for various departments.

Scan, then save the document as a PDF and encrypt with a secure password before email distribution.

Putting up the theatre lists on the wall under the numbered theatres that the doctors will be working in.

Booking theatre events on the TRPT system.

Answer theatre front desk calls and assist with enquiries.

Drafting up list for Robotics procedures to assist with allocated bookings.

Drafting staff off duties list

Drafting staff roster book.

Print out copies of blank theatre charge sheets are available for staff.

Report all IT related issues to the IT department.

Report all technical issues to maintenance and log job cards for the requests on Netcare Maintenance.

Order stationery and housekeeping items on Order Co.

Putting up lists for ordering meal tickets for staff and send to stores.

Assisting doctors with requests to bring patients from the ward to theatre and asking theatre porters the collect them.

Calling the wards to enquire whether the patients have been admitted and are ready to be fetched by the theatre portors.

Reason for leaving : End of contract

Previous Employer : Netcare - Milpark Hospital

Date : September 2021 – 31 March 2022. (Contract)

Position : Vaccination Centre Coordinator & administrator Duties

Report to Vaccination Centre Site Manager.

Answer telephone queries about vaccination.

Perform adhoc tasks .

Monitor and order office supplies.

Keep registers, forms and work Documents.

Administration duties such as filing, ordering stationery, making name badges, ensure enough stock of PPE are available for staff, roll call, putting up notices and signs.

Support staff in all areas of the vaccination site, ushering at Screening, screening patients upon arrival, ushering at front desk, ushering at admin/UNISOLV area, assist in controlling queues when there is maximum capacity of patients. Assist in distributing vaccines to vaccinators.

Assist admin, screening & front desk staff with patient inquiries and issues.

Assist in verifying patient vaccine information.

Handle patient vaccine queries and correspond with Department of health.

Appointment bookings, setting up Skype meetings, setting up interviews.

Handling staff queries, record staff attendance, clock ins and clock out.

Handling staff queries, record staff attendance, clock ins and clock out.

Tracking records of contract staff clocking in and out.

Working on KRONOS and Vision-X loading leave and authenticating hours for staff. o Current Placement: Transplant

Capturing data to request authorisation of procedures from medical aid for transplant patients. Previous Employer : PC International

Date : October 2020 – June 2021 (Contract)

Position : Personal Assistant

Duties

Report to managing director and accounts manager.

Screen telephone calls and take messages.

Perform adhoc tasks relating to computer sales store & leasing properties.

Handle customer queries.

Handle tenant queries.

Serve as liaison with various courier service providers..

Monitor and order courier supplies.

Handle courier inquiries and issues.

Keep registers, forms and work Documents.

Administration duties Such as filing, printing, assist with relief at reception.

Assist in sorting out invoices for accounts.

Processing vendor applications, BEE document distribution and maintenance

Check & update warranty for computer hardware and software.

PA duties

Appointment bookings,

Oversee Building maintenance, Housekeeping, record monthly electricity meter reading and send to city of joburg.

Reason for leaving : End of contract

Previous Employer : DM KISCH INCORPORATED/ ta KISCH IP Date : August 2011 – 29 March 2018 (Permanent)

Position : Office Administrator

Duties

Serve as liaison between various suppliers.

Monitor and order office supplies.

Keep registers, forms and work Documents.

Administration duties Such as filing, collection of paper, relieve at reception, catering, organising events, maintain front office refreshments, petty cash.

Coordinate with marketing manager & maintain marketing material,

Support staff in assigned projects

Metro file facilitator,

Assist in mailroom

Processing vendor applications, BEE document distribution and maintenance

FICA maintenance & queries

PA duties

Appointment bookings,

Oversee Building maintenance, Housekeeping

Reason for leaving : Change of environment with new challenges Previous Employer : Telesciences (Pty) Ltd a Division of Jasco Ltd Position 1 : Receptionist

Date : June 2008 – June 2010

Position 2 - Promoted : Marketing Assistant

Date : July 2010 - June 2011

Marketing Assistant

Portfolio:

Event co-ordination

Ensure website updates and maintenance

Maintain company information for sales and executives

Work on Syspro Send and receive orders and lias with Suppliers,

Coordinate with marketing companies to facilitate product launches

Report to CEO and executives, maintain branded collateral, traveling arrangements

Support staff in assigned projects

Maintain company websites and internal site

Reception

Portfolio:

Maintenance of front office, Take messages, Organise Catering

Managing of stock and stationery, Sort faxes, Work on Syspro, Arrange meetings

Send and receive orders and liaise with Suppliers, Assist Office Administrator,

Report to all Company Executives and managers

Handling invoices, make bookings, take minutes, Assist Logistics Manager, Stocktaking Reason for leaving : Resigned

Previous Employer : South African Revenue Services Position : Switchboard Operator & Team member - Income Tax Date : November 2005 - June 2008

Duties :

Operate switchboard & Take messages

Filing

Open PAYE and vat files sorting post

Promoted Team member Income Tax department

New registrations and transfers, sort and file income tax returns,

Client liaison, queries and assistance, de-registrations Reason for leaving : Personal growth – study opportunity Previous Employer : School of Business & TechnologyAdvtech Group Position : Personal Assistant

Date : July 2005 - November 2005

Duties

Receive calls, take messages, register new students, interviews, Set up lectures. Liaising with students.

Work on student spreadsheet, Manage diary, book venues, Report directly to manager.

Assist in organising company social functions, sort post.

Handle diary and appointments, minute taking.

Graduation preparations and handling certificates, diplomas.

First aid facilitator.

Reason for leaving : Received and accepted new offer Previous Employer : College Campus – Advtech Group Position : Receptionist

Date : April 2004 - June 2005

Duties

Maintenance of front office, operating switchboard, take messages

Organise company social functions & catering, Travelling arrangements

Sort post, filing, general reception duties, Register new students

Data capturing

Assist student advisors

Reason for leaving : Promoted to another department – SOBT Previous Employer : CTI – Computer Training Institute Position : Receptionist

Date : February 2004 - April 2004

Duties

Maintenance of front office

Assist in organising company social functions

Sort post, filing, general reception duties,

Assist in organising graduation

Reason for leaving : Received & accepted offer sister company References

Name: Sr. Vino Walters

Job Description: CNS Manager

Company: Netcare Waterfall City

Contact Number: 076-***-****

Name: Mande Toubkin

Job Description: GM: Emergency - Trauma -

Transplant and CSI, Trauma

Company: Netcare Head Office

Contact Number: 082-***-****

Name: Mujeeb Ebrahim

Job Description: Managing Director

Company: Ice Haven Beverages

Contact Number: 082-***-****

Previously at Jasco ( Fin. Dir.)

Name: Jolie Mukendi

Job Description: Supervisor

Company: DM Kisch Incorporated ta KISCH IP

Contact Number: 081-***-****

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