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Inbound Dock Customer Service

Location:
San Bernardino, CA
Salary:
85,000
Posted:
September 24, 2023

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Resume:

Aday Wahid

**** ******** ***

Highland, CA

909-***-****

adzxae@r.postjobfree.com

Skills

Attention to detail. Problem Solving. Interpersonal skills. Composure in stressful situations. Time management. Problem solving. Customer Service. Coaching associates. Effective communication. Computer Skills. Bilingual

Experience

Amazon KSBD

June 2022-June 2023

Amazon KSBD- Level 3 Environmental Leadership

●ENVIRONMENTAL WASTE COORDINATOR- responsible for the proper segregation and mitigation of waste generated throughout the site determining which bins to profile waste, and to dispose of in regulation, with site guidelines and environmental regulations

●Logging and data entry of all waste products and materials into Austin for record keeping

●Created containers and waste bins for proper segregation and mitigation of processed waste also created the proper labels and haz-waste symbol identification marker labels for secondary containment created shipment orders and bill of laden and shipment manifest.

●Spill response trained respond to spills to check if the spill is a potential threat to the environment and site once the spill was tested and deemed ALL CLEAR I was in correspondence with the problem solved team to engage in responding to the spill and cleaning of the spill or clean the spill myself . As the Environmental Waste Coordinator I had access to the sites airfield to clean fuel spills hydraulic fluid spills deiceer chemical spills off the ramp strip to the runway

●Conducted weekly storm water audits, ensuring hazardous chemicals are not teaching into the soil and ecosystem and river ways on site

●Conducted weekly audits on spill containers that held spill cleaning supplies throughout the site, making sure that they were ready for spell response and safety standard site wide

●Responsible for the restocking and refilling of problem, solve spill carts, located in various locations of the site, which were replenished every start of shift

●Worked closely with site, senior operations and the Problem Solve team over items that came through damaged and deemed as Haz Waste through the sites, secondary containment areas and product awaiting termination areas. I would carefully go over items, grade, and process items. Then I would take the graded items back over to site senior ops to inform them that these products are OK they do not need to be damaged out, and items put back into circulation improving customer satisfaction down stream

●Helped initiate sustainability programs and donations programs for items that came through the product, awaiting determination, secondary containment, pads, cleaned items up and mitigated them to there proper donation bins

August 2020-May 2022

Amazon Sbd2- Tier 3 Seasonal Support Role

●PIT CREW PROCESS ASSISTANT- quality assurance maintaining and refueling of all PIT equipment

●Working with departments throughout the site to insure all departments where meeting beginning of shift goals to increase efficiency and improve quality and improve workforce productivity site wide

●Responsible for unlocking and moving PIT that associates had collisions or impact detections to bring them to the on-site PIT maintenance team to investigate potential problems or damage to equipment and facilities insuring site safety and return equipment back to site ready bank for associates to use

●Conducted various audits to help insure performance rates site wide and improve time tables to achieve daily goals and improving our long term performance to ensure customer satisfaction.

Amazon Sbd2- Tier 1 Associate

●LEARNING AMBASSADOR- Supervising, coaching and training associates as well as peers and upper management on the receive and inbound dock processes. Coordinate and facilitate communication between Area Managers Driving safety, quality and rates to achieve our daily and long term goals in order to ensure customer satisfaction.

●INBOUND DOCK PG -Removing safety barriers. Supervising and coaching and training other team members. Coordinate and facilitate communication between Area Managers and associates. Labor tracking and allocation (timecoding). When requested I take over the role of Inbound Dock PA

●INBOUND DOCK CLERK PG-Removing Safety barriers, Schedule inventory shipments. Handle carrier issues. File delivery receipts and process claims.Coordinate and facilitate communication between Area Managers and Truck drivers, Vendors, other sites and associates. When requested I take over the role of Inbound Dock Clerk.

●RECEIVING (inbound )- Safety checking, Document scanning, check in, unloading, auditing, supporting,transporting, problem solving and stowing.

●TRAILER DOCK RELEASE (TDR)- I ensure that all incoming and outgoing trailers are safely secured to and released from the dock doors and that all gear is safe, stable and operational.

●POWER INDUSTRIAL TRUCKS (PIT) AMBASSADOR - licensed and regularly trains new amazon associates on the safe use of the following PIT: Forklift (RC), Center Rider, Order Picker,Clamp,Reach Truck and Tugger

●AMAZON SAFETY COMMITTEE (ASC)

SAFETY AMBASSADOR - Engaging with Amazonian Associates on adhering to the Safety culture of Amazon. Conducting Cage audits, Scraper Trained and Trainer able to Associates in using scraper and 5S carts. Engaged in my own 5S project standizing the inbound dock and Vendor Returns PAD area and Problem Solve area. I Organized a 5S project: Marking out electrical arc areas in front of electrical panels tapping out visual markers to let Amazon Associates and Leadership know that these are electrical hazard areas.

●VENDOR RETURNS PG- Removing safety barriers. Leading Supervising coaching and training other Associates. Coordinating and facilitating communication between Area Manager Process Assistant's, and team members. Labor tracking and allocation (timecoding) when requested I would take over the Leadership role as PA for VRET's

●VENDOR RETURNS PROBLEM SOLVER- Troubleshoot and resolve problems that VRET associates encounter inventory including printing ASIN's and LPN's delete and Sweep out totes, carts and cages that have inventory attached to its origin location that physical not present, but virtually attached to it container of destination. Resolving problems in a timely manner. Picking damaged items for the process of making the items resealable through a process, called damage grading. Once the items past the grading process items were made to be re-sellable through Amazon Wearhouse Deals if items did not pass successfully, and then items were put into donation bins and totes and donated back into the community revised, and re-implemented VRET donation process

●Work together with our loss prevention team in the process of stopping item shrinkage and the process of recovering items shoplifting by associates once items were recovered. We were able to successfully get them shipped off meeting our customer satisfaction.

●VENDOR RETURNS LEARNING AMBASSADOR-my responsibilities and duties to train new associates associates from other departments as inbound outbound ICQA loss prevention, specialist, process assistance and senior ops and management team teaching assess the process of damage item, grading of the damages process the damage processing system of making items sellable through warehouse deals

November 2019- April 2020

Famous Daves, Redlands, CA- Line Cook

● Preparing food Hygienically in a safe and timely manner .Trained new employees on all the food preparation processes. Conducted line checks and was responsible for filling out time waste sheets before and after shifts,

●Back of House Kitchen Lead responsible for the food prep and restocking of every station on the cook line before and after the dinner service.

Education

Cajon High School, Cajon, CA - High School Diploma

San Bernardino Valley College, San Bernardino, CA - Bachelors Degree- 4yr

Volunteering and Awards

References



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