Marie Cissoko

**** **** ** **

Saint Michael, Minnesota 55376

612-***-****

adzxa6@r.postjobfree.com

TECHNICAL SKILLS & COMPETENCIES

● System Administrator (Windows & Linux)

● Database Management

● Comptia Network+

● IT Troubleshooting and Problem Solving

● Data Analysis and Reporting

● IT Service Management (ITIL)

● Cloud Computing (AWS & AWS)

● Interpersonal Skills (English/ French)

● Customer Service using multi-line phone system

● Technical Proficiency

EDUCATION

Rasmussen University, Brooklyn Park, MN

2021- 2023

Associate of Science, Information Technology

Dean’s List Award 2022

WORK EXPERIENCE

Park Nicollet Hospital and Clinics / Lab Assistant, 3/2023- Present

● Performed laboratory tests, including pre and post analytical phases, to support accurate diagnoses and treatment plans.

● Utilized computer research and analysis to collect and analyze data, contributing to research projects and clinical studies

● Collaborated with a multidisciplinary team of healthcare professionals, fostering a supportive and cohesive work environment

Maple Grove Hospital /CNA

10/2021- Present

● Establish strong rapport with residents, team members and families

● Observed physical and emotional changes and reported conditions to nursing

● Trainer of the Epic software system for all new hires

● Updating patient medical information and interactions into Epic database

● Supervisor of new hire trainees for 2-3 weeks each vanwagenen Insurance/ Customer Service (Bilingual English/ French) 2/2021- 10/2021

● Connect with clients over the phone to provide complete insurance advice and spot potential sales and referral opportunities

● Provides professional and timely phone support through the active use of computerized multi-line phone system

● Develop new relationships and deepen existing ones

● Develop familiarity with all forms and paperwork, including their intent and purpose

● Remains knowledgeable of office procedures, particularly those related to customer service Boston Scientific/ Medical Equipment Assembler,

01/2018- 02/2021

● Responsible for quality and adheres to manufacturing process requirements, the Boston Scientific Corporation Quality Policy and the Strategic Quality Process (SQP)

● Maintains accurate records, including training files and shop floor paperwork (SFP) Explained policies, procedures, and services to patients using medical or administrative knowledge

● Builds product by following all processes in which certified (in their most current revision), and completing other assigned work, while meeting manufacturing goals and metrics Saint Therese/ CNA

08/2014-11/2022

● Provide healthcare and support to patients and their families

● Enter patient medical information into database to communicate changes to other team members Sholom Home West,

02/2010-06/2014

● Establish strong rapport with residents, team members and families

● Provides patient comfort by utilizing resources and materials References Available Upon Request

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