Resume

Customer Service Branch Manager

Location:

Multan, Punjab, Pakistan

Posted:

September 25, 2023

Contact this candidate

Resume:

OBJECTIVE

Dedicated and experienced accounting professional with proven success

managing finances for mid-size commercial organizations. Seeking an opportunity to use my decade of experience to serve the state government.

EXPERIENCE

Allied bank ltd

2006 - Till date

Branch manager

Responsible for branch business expansion to meet annual business Target

• Determine the credit portfolio to enhance branch profitability

• Encourage continuous improvement and initiative in branch business

• Supervise staff in operations such as account management, customer service, fina for better

service quality effective control and system management

• Ensure premises standard and staff discipline are kept at acceptable levels and providing

• MG 8 branch manager bosan road Islamic banking Multan branch from june 2022 to till date.

Major role and responsibilities

o Responsible for branch business expansion to meet annual business Target

o Determine the credit portfolio to enhance branch profitability o Encourage continuous improvement and initiative in branch business

o Supervise staff in operations such as account management, customer service, fina for better service quality effective control and system management

o Ensure premises standard and staff discipline are kept at acceptable levels and providing comfortable atmosphere to customers and staff for maintaining bank’s image

o the Audit rating of branches up to highest level of A+ o Lead teams of 8-10 people and urged them to perform their duties in accordance with bank’s & regulator’s directions for ultimate growth in bank’s profitability.

• Monitored completion of annual audits performed by the Branch's assigned internal auditors for Accounting Operations, Deposi FATIMA SALEEM

CONTACT

1438/18 Galaxy town bosan road

Multan

+923*********

adzx9p@r.postjobfree.com

PERSONAL DETAILS

Date of Birth : 08/11/1981

Marital Status : Married

Nationality : Pakistani

Religion : Islam

Passport : GE5757772

Gender : Female

Place : Multan

SKILLS

Team management

Strong interpersonal communication

Leadership

Customer relationship management

Relationship building

Banking

Sales and marketing

Microsoft word Microsoft PowerPoint

Microsoft Excell

Problem solving Project management

Abl

2012 - 2018

Operation manager

Monitored completion of annual audits performed by the Branch's assigned internal auditors for Accounting Operations, Deposit Operations, Loan Operations, Mortgage Operations, Accounts Payable/Fixed Assets/Accrued Liabilities, and the Bank Secrecy Act

(BSA) compliance program

• Follow-up the customers whose accounts become Dormant or Inactive

• Completion and verification of documents of deceased accounts payments.

• Complete adherence to Services Management Program through complaint resolution by contig processes, Practices & resources to ensure that services standards are met for customer retention.

• Ensure that all financial targets are met for the branch and assurance of cost controls and maximization of revenue generation through

“good selling, and plugging of revenue leakages in the branch.

• Maintaining and monitoring of branch Operation (by checking of vouchers, Gl Reports and other system generated reports regularly) in order to strengths the Branch Internal control.

• A handsome contribution of 100 M plus in deposits by introducing new customers

• Supervise all ATM matter and formalities.

• Preparation, analysis maintains and submission of All MIS.

• Maintains Branch Appearance such as branch premises maintained notice Board etc.

Operation MANAGER (Allied Bank Ltd) Feb -2012 to September 2018

• Ensuring highest level of customer satisfaction through state of the art banking services provided by the bank remaining within regulatory compliance.

• Responsible for all operations matters of the branch including liaison with higher authorities.

• Vitally coordinated with Core banking team, IT professionals and Credit experts for successful and timely transformation of Unibank system to Temenos24 at branch level.

• Worked as operations In-charge for a retail bank in different departments, including remittance, accounts, clearing collection, customer service, and credit operations.

• Remittances In charge.

• Managing lockers and recovered the rent of lockers.

• Started the banking career as a general banking officer and applied the knowledge gained as a young enthusiastic banking graduate Abl

2006 - 2012

Banking services officer

To see all operational working in branch

LANGUAGES

English Urdu

ACHIEVEMENTS &

AWARDS

Improve the Audit rating of branches

up to highest level of A+ • Improved

customer service by ensuring 100%

uptime of both Bank as well as off-site

ATMs and ensure zero complaints. •

Supervising all operational activities of

the Branch and leading a branch team.

• Complying with State Bank of

Pakistan and Allied Bank’s regulation

in order to provide optimum customer

services for attaining highest audit