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Customer Service Medical Records

Location:
Indianapolis, IN
Salary:
Negotiable
Posted:
September 25, 2023

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Resume:

BELINDA MCDONALD

Indianapolis,Indiana

*****

adzx9e@r.postjobfree.com

219-***-****

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills who offers customer service experience. Maintains high attention to detail with focus on thoroughness and accuracy.

Experience with Microsoft Word, Excel, PowerPoint, and Outlook; Typing Speed: 45 WPM. Practices timely and accurate completion of scheduled and unscheduled work to maximize productivity. Ability to identify, analyze, and solve problems.

KEY QUALIFICATIONS

Medical Billing Medical Coding ICD-9-CM HCPCS CPT Introduction to ICD-10-CM Medical Terminology Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare EOBs Payment Posting Revenue Cycle Management Scheduling Superbill Insurance Verification Insurance Billing Procedures Insurance Claim Processing Practice Management Medical Office Procedures Anatomy & Physiology Co-Payments Deductibles Co-Insurance HIPAA Compliance Reimbursement Methodologies Fee Schedules Outpatient / Physician Inpatient / Facility EDUCATION

Ultimate Medical Academy – Medical Billing and Coding Diploma, 2016 Completed an intensive, accredited training program which included: Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, and Medical Practice Management Systems.

Pursuing National CPC-A Certification

Pursuing American Academy of Professional Coders (AAPC) Membership Inovalon LLC

June 2017 - Dec. 2017

Medical Records Review

● Obtaining Medical Charts out of system in order to obtain for Insurance purposes

(1. Updating Demographic

(2. Abstracting info. for Auditing

(3. putting updated info into knew system. from home, with their individual files into their individual folders.

(4. Submit all labeled folders to

Platform for reviews

Teleperformance USA

Oct. 2018 - Dec. 2018

Customer Service Representative

● Inbound calls from Clients using the Insurance AARP program

● Updated Policy Holder Information and adding to clients with Beneficiaries at their request

● Adding and changing information for Clients, posting payments when

● extra assistance needed transfers client to the correct department. CIOX Health

June 2019 - Dec. 2021

● Medical Chart Reviewer

● Transferring Medical Charts into new system

● Would travel to other Facilities to retrieve Medical Records for Insurance purposes after abstracting them then submitting

for insurance review

. Workforce One Tenn. (remote)

● june.2022-july. 2022

Update client Contract for payout after

enrolling them for monies in turn of

completing assignments

● Amazon Prime ( Associate)

Associate Oct.2021-March.2022

Stock/Receiving, prepare food in bag to be delivered to clients in a fashionable time Cox Automotive

● Title Specialist.

● 07-2022- 08- 2022

Prepare title to be accurate in information with correct signature and to make sure documents were professionally signed and notarized

Cotsco Foods

● Associat/ Product Sampler

● 10-03-22 - 06-23-2023

A product Sampler handles the product for the customers to sample also keep the area clean & cooks & serve to customers

Cigna Health

● Label Medicine bottles

● receiving product on shelf

● counting medicine bottles for inventory

● 07-19-2023 - 08-15-2023

Qualities: Being able to assist patients with courtesy and confidentiality respect. Able to retrieve Superbill and assist with accurate information for a pleasant next time visit. Utilize the Regulations and Compliance under the HIPAA laws. Professionally speaks on the phone, able to multitask and confirm for Authorization for the patient with the Dr’s approval, able to write letters for patients to return to work or school under the OSHA Act. Skills: Typing, Word Document, PowerPoint able to assist others in a professional manner



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