Customer Service Assistant

Matthew Golian

*** **** ******

Johnstown, PA ***05

814-***-**** *******@*****.***

SKILLS

Provide excellent customer service

Comfortable working in a fast paced environment

Strong problem solving skills and analytical skills

Resolve complaints in a civil manner

Excellent written and verbal communication skills

Strong medical terminology knowledge

Proficient in Microsoft Office Products

Ability to resolve consumer issues

Work well independently and as a member of a team

Able to manage, multi-task, and complete projects within deadlines

Detail oriented, focus on quality

EMPLOYMENT

General Laborer

Manually moved furniture from guest rooms to shipping trucks

Assembled shelving based on specifications provided

Operated small hand tools

Disassembled consumer electronics

Practiced safe work standards based on assignment requirements

Manpower 2019-Present

First Responder (Firefighter & EMS)

Suppress structural and wild land fires

Completed daily safety checks on all vehicles and equipment

Give emergency medical attention under highly stressful situations

Respond to emergency calls, provide first aid, rescue people and their pets

Minimize property damage by acting quickly

Provide detailed documentation of events and submit required reports

Take part in training to maintain abilities

Provide necessary life sustaining treatments & patient transport from injury sites

Upper Yoder Volunteer Fire Company 1994-Present

Cook/ Service Assistant

Discussed with customers about food and beverage information including menus items and specials

Took orders from customers for food or beverages

Processed customer bills or payments

Used fryers, flat top, sauté pans, waffle irons, toasters and convection ovens

Inspected supplies, equipment, and work areas to ensure standards are met

Maintained a clean kitchen and ensure proper sanitization

Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee

Knowledge of recipes and menu items

Restocked kitchen supplies, rotate food, date and time stamp food in coolers

Prepared meals to meet standards and expectations to produce consistent meals

Quaker Steak & Lube - Johnstown, PA 2014 – 2018

Denny’s – Johnstown, PA 2007 - 2017

EDUCATION

Phlebotomy Tech – Cambria County Community College Completed 2001

Certified Nurse’s Aide – Greater Johnstown Career and Tech Center Completed 1997

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