Zarana Vyas

Sr. SalesForce Developer\SalesForce Architect

Phone: +1-346-***-****

Email ID: adzx96@r.postjobfree.com

Trailhead: https://www.salesforce.com/trailblazer/zvyas

LinkedIn: https://www.linkedin.com/in/zarana-vyas-62bb2b20/

Summary:

●14+ years of IT experience and 6+ in Sales Force implementation, Administration, configuration and Integration for Sales, Service, Marketing Cloud etc...

●Extensive experience in Creating Objects, Record types, Assignment rules, Email services, Profiles, and implementation of Role Hierarchies for system security design.

●Experience in customizing Page layouts, Search Layouts, Custom links, Custom Buttons etc.

●Experience in developing Validation Rules, Workflows and Approval Processes for Automated alerts, new tasks, field updates, and Email generation according to application requirements.

●Proficient in Data Migration from legacy systems to Sales Force using out of the box Apex Data Loader and Bulk API.

●Involved in integration of Salesforce.com with external applications by using Web Services API, Metadata API, REST APIs and SOAP.

●Good Exposure in Integration between DocuSign, Box, Zapier etc. application and Sales force.

●Experience in implementing Single Sign On application.

●Experience in writing SOQL and SOSL using Force.com Explorer, Developer Console and Force Work bench.

●Experience in Field Service Lightning, Sales force Accounting Seed, Ship Station Integration with Sales force and Selling channels.

●Proficient in troubleshooting APEX code and visual force pages, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, Snapshots, Dashboards, and Email generation according to application requirements.

●Extensive working experience on different work environments included Administration, Development, UAT and Production Support of Sales force CRM application leveraging Force.com platform.

●Experience in creating detailed process documentation and deployment process on issues for future Follow ups.

●Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

●Over 9+ years of experience in Windows Application development, Web Application development, creating SharePoint portals using Microsoft Technologies in both Internet and Intranet applications

●Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

●Excellent communication skills, time management skills and problem-solving skills.

●Self-sufficient, flexible, self-directed, and motivated team player capable of managing multi-tasking and a fast learner by adapting to the conditions.

Technical Skills: -

Sales Force Technologies

Standard objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Eclipse, Force.com Explorer, Apex Data Loader, Force.com Platform (Sandbox and Production). Field Service Lightning, Accounting Seed, Marketing Cloud, LWC

Reporting Tools

Crystal Reports, SQL Server Reporting Services

Operating Systems

Microsoft Windows Server 2003/2008 R2/Server 2012

SDLC Methodologies

Agile/SCRUM, Waterfall

Version Control and Source Control

Git, Visual SourceSafe (VSS), TFS, Tortoise SVN.

Databases (RDBMS)

SQL Server 2005/2008/2008 R2/2012,

SharePoint Skills & Technologies

Office 365, SharePoint 2016/2013/2010/2007, WSS 3.0, SharePoint Designer 2013/2007/2010, Web Parts, Auditing, Nintex/SPD Workflows, Business Connectivity Services, InfoPath Services, Event Handlers, Timer Jobs, Master Page Customization, Migration, Basics of Fast Search, Dashboard, Power Pivot, Charts, SharePoint Administration, IBM Lotus notes migration to SharePoint

Exchange Server

Exchange 2007, 2007 SP1, 2010, 2010 SP1, Exchange 2013 SP1

Other

Lotus Notes, Domino Designer, Dell Quest Migration Tool

EDUCATION:

B.E. (Information Technology) with First Class [Gujarat University, Gujarat, India], 2007

CERTIFICATIONS:

Certified Salesforce Administrator

Certified Salesforce PlatformDeveloper 1

Certified Salesforce Associate

B.E. (Information Technology) with First Class [Gujarat University, Gujarat, India], 2007

Professional Experience:

Client: Cliff's fire extinguishers, Atlanta, USA Oct 2022- Till Date

Role: SalesForce Architect\Developer

Project Summary:

The scope of project is to design\Implement Sales force objects and apps for their existing legacy IQ Systems for Field Users. Implement Field Service Lightning with Sales force along with accounting Seed.

Responsibilities

●Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, integration, configuration, enhancements, testing.

●Worked on Sales force Features and customization needed for fulfill requirements.

●Developed various Named Credentials, Custom, setting, Email Templates, Validation Rules, Process builder, Roles to include extra functionality.

●Created Custom Objects and fields for transactional and contractual information.

●Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

●Hands on experience on Field Service Lightning and Accounting Seed configuration.

●Worked in Sales force extension to Field Service Lightning.

●Generated various reports and dashboards in lightning for Sales performance tracking.

●Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.

●Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

●Build LWC compatible with FSL Android Mobile APP. Deployed Various Released LWC to support Mobile APP for field Users.

●Configured products and quotes for the customer invoicing.

●Customized invoices for Accounting Seed based on Customer Itemized and summary quotes.

●Various LWC component design and implementations, Flows, Accounting Seed Customization.

●Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Involved in post release support with the stack holders.

●Worked on associated salesforce marketing cloud to run a campaign for New System and Features.

●Used sendable data Extension for Journey builder and Query.

●Worked in Agile environment and provided status updates in daily stand-up calls.

●Involved in bug fixes and meet resolution timeline within prescribed SLAs.

Environment: Saleforce.com, Sales force Field Service Lightning, Accounting Seed, SalesForce Marketing Cloud, CRM, Data Loader, Data Migration, Service Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Dashboards, Validation Rules, Workflow Rules, Static Resources, LWC, Visual Force Page.

Client: Nfinity, Atlanta, USA March 2022- Sept 2022

Role: SalesForce Architect\Developer

Project Summary:

The scope of project is to design\Implement Sales force objects and apps for their existing legacy net suite for Order Management. Implemented various selling channel integration using Ship Station. Implemented Accounting Seed features, Data Mapping and Data Migration.

Responsibilities

●Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, configuration, enhancements, testing.

●Worked on Sales force Features and customization needed for fulfill requirements.

●Developed various Named Credentials, Custom, setting, Email Templates, Validation Rules, Process builder, Roles to include extra functionality.

●Created Custom Objects and fields for transactional and contractual information.

●Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

●Hands on experience on Accounting Seed configuration.

●Worked Ship Station Integration with Sales force and developed customization wherever needed.

●Generated various reports and dashboards in lightning for Sales performance tracking.

●Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.

●Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

●Various LWC component design and implementations, Flows, Accounting Seed Customization.

●Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.

●Configured Refunds, Returns, Reship, Payment Gateways Integration for SOM.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Involved in post release support with the stack holders.

●Worked on associated salesforce marketing cloud to run a campaign for New System and Features.

●Used sendable data Extension for Journey builder and Query.

●Worked in Agile environment and provided status updates in daily stand-up calls.

●Involved in bug fixes and meet resolution timeline within prescribed SLAs.

Environment: Saleforce.com, Commerce Cloud, Sales force sales Cloud, Marketing Cloud, Accounting Seed, Data Loader, Data Migration, CRM, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Dashboards, Validation Rules, Workflow Rules, Static Resources, LWC

Client: WestRock -Atlanta, USA May 2021- Feb 2022

Role: Sr. SalesForce Developer

Project Summary:

The scope of project is to design\Implement Sales force objects and apps for their existing manual approval process and integrate with SharePoint. Allow sales force users to have capabilities to upload documents from sales force to SharePoint.

Responsibilities

●Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, configuration, enhancements, testing.

●Worked on Sales force Communities and Customer Portals.

●Developed various Sharing Rules, Named Credentials, Custom, setting, Email Templates, Validation Rules, Process builder to include extra functionality.

●Created Custom Objects and fields for transactional and contractual information.

●Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

●Hands on experience on Lightning and Communities.

●Generated various reports and dashboards in lightning for Sales performance tracking.

●Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.

●Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

●Used different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.

●Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

●Used SOQL&SOSL for data manipulation needs of the application using platform database objects.

●Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

●Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Involved in post release support with the stack holders.

●Worked in Agile environment and provided status updates in daily stand-up calls.

●Involved in bug fixes and meet resolution timeline within prescribed SLAs.

Environment: Saleforce.com, Sales force Communities, Data Loader, Data Migration, Sales Cloud, Service Cloud, Workflow & Approvals, Java Script, Reports, Custom Objects, Custom Tabs, Dashboards, Validation Rules, Workflow Rules, Static Resources.

Client: DigiWhiz -Chadstone, Australia Nov 2020- April 2021

Role: SalesForce Marketing Cloud Developer

Project Summary:

The scope of project is to import existing leads from .csv to sales force marketing cloud. Provide SFMC APIs (Request\Response\Authentication) to integrate with external site developed in PHP and MYSQL. Create Journey in Sales force Marketing Cloud Journey Builder and use Contact Builder to create audience using SQL in SFMC.

Responsibilities

●Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, configuration, enhancements, testing.

●Used Sales force Marketing Cloud, Contact Builder and Journey Builder for Campaign Automation

●Created Email Templates to be used in Email Campaign.

●Imported Leads from CSV to SFMC Data Extension.

●Provided detailed SFMC API documentation to integrate external PHP site to get Lead to SFMC.

●Created Audience from Contact builder and used it in Journey to be used for Email Campaign.

●Troubleshoot different platform (Gmail, Outlook) email cosmetic issues sent through Email Campaign.

●Documented technical design and end user guideline.

Environment: Saleforce.com, Marketing Cloud, SFMC API, Journey Builder, Audience, Contact Builder, Email Campaign

Client: Collab Point Bar Harbor, USA Jan 2020- Oct 2020

Role: Sales force Developer

Project Summary:

The scope of project is to mirror Sales force standard case object sharing to external SharePoint system. Add\remove sales force case contact role permission to SharePoint folders\site based on sales force user configuration with the use of customized external APIs.

Responsibilities

●Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, configuration, enhancements, testing.

●Responsible for maintaining functional areas of data management.

●Used Service Cloud Case Share object for customization.

●Written Triggers on case object to mirror permission to SharePoint case # specific folders and sites.

●Written test classes and checked the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.

●Provided basic training to internal business users to use the application and develop their custom reports.

●Created various Scheduled and Batch apex jobs based on the business requirements.

●Configured and used source control tool Git to maintain repositories for various releases.

●Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

●Documented technical design and end user guideline.

●Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com, Service Cloud, Apex Trigger, Apex Class, Case Share, SharePoint, API, Named Credential, Custom Settings, Azure, JSON

Client: View Ledger - Norway, Europe Jan 2019- Dec 2019

Role: SalesForce Developer

Project Summary:

The scope of project is to customize Sales force standard object along with custom one. It Automates MS Team creation in SharePoint based on sales force specific entity creation and manage access from sales force to respective MS Teams . Allow sales force users to have capabilities to upload documents from sales force to SharePoint.

Responsibilities

●Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, configuration, enhancements, testing.

●Created Custom Objects, Tabs and Sharing Settings on different objects to reflect the business logic.

●Responsible for maintaining functional areas of data management.

●Used Record types, Workflow rules, Approval process, Validation rules on some of the business functionalities.

●Experience in Agile methodology in software development.

●Involved in Salesforce.com application set up activities and customized the apps to meet the functional needs of the organization.

●Maintained data cleanliness and accuracy by adding custom validation rules.

●Configured and maintained Salesforce.com application user profiles, roles, permissions sets.

●Developed custom Reports using custom report types on salesforce.com platform.

●Created several reports and dashboards to ensure the data quality.

●Implemented Chatter collaboration to communicate with the users in the organization.

●Involved in customizing the Salesforce.com application to match the functional needs of the organization.

●Involved in data mapping activities to import data provided by the internal data warehouse into sales force.

●Created and used Email templates in HTML and Visual force.

●Created Reports, Dashboards, Queues, Public Groups and Email Templates

●Used Data Loader to import or export of data from Salesforce.com objects using CSV files.

●Implemented Sales force Inbound Email Handler service to process incoming emails.

●Provided basic training to internal business users to use the application and develop their custom reports.

●Involved in integration with sales force connected systems like Zapier, DocuSign, Box, Active Campaign, SQL Server

Environment: Saleforce.com, Sales force Communities, Data Loader, Data Migration, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Custom Tabs, Dashboards, Validation Rules, Workflow Rules

Client: Fast Radius - Chicago, USA Jan 2017- Dec 2019

Role: SalesForce Developer

Project Summary:

The scope of project is to automate lead conversation and assignment process coming via different platforms (Marketo, Website, Chat Software). Implemented Lead assignment based on specific platform and routed to various users in roles.

Responsibilities

●Worked on Sales force Sales Cloud and Customer Portals.

●Created Custom Settings and fields for automate Lead Routing.

●Designed and deployed Custom tabs, Triggers, Test Classes for automating business logic.

●Generated various reports and dashboards in lightning for Sales performance tracking.

●Used SOQL&SOSL for data manipulation needs of the application using platform database objects.

●Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

●Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Involved in post release support with the stack holders.

●Worked in Agile environment and provided status updates in daily stand-up calls.

●Involved in bug fixes and meet resolution timeline within prescribed SLAs.

Environment: Saleforce.com, Sales force Sales Cloud, Marketo, Email to Lead, Custom Settings

Client: Dolby San Francisco, USA Jan 2008 - Dec 2016

Role: Sr. SharePoint Consultant \ SharePoint Admin\SharePoint Developer

Project Summary:

The scope of project is to migarted SharePoint 2007 to SharePoint Online having huge content databases. Analyze and Convert various existing applications in MOSS 2007 and Implement those in SharePoint Online.

Responsibilities:

●Worked extensively on SP Custom Web Parts, SP Designer Workflows, SP Master Pages and Page Layouts, Custom InfoPath Forms, External Content Types, External Lists, List Throttling, Event Receivers, User Controls, UI Customization and Branding, Sandboxed Solutions, Client Object Model, jQuery, CAML Coding, CSS, XHTML, ADO.NET, ASP.NET, C#, SQL Server.

●Customized comprehensive solution for connected information work that enables people to transform the way they work while preserving the benefits of structured processes, compliance, and existing IT investments.

●Imparted InfoPath and Nintex workflow trainings to new resources within the project.

●Migrated MOSS 2007 Content using Sharegate to SharePoint Online.

●Involved in Discovery phase of the Lotus notes Databases to SP 2013 migration project while closely working with the business and end users.

●Analyzed the Lotus Notes Database using Domino Designer and identified the Data and Fields to be migrated.

●Customized the SharePoint site using CSS and JavaScript with SharePoint Designer 2013.

●Lead developer and a team mentor for delivering complex workflow applications using SharePoint 2007, InfoPath 2007, and Nintex workflows 2007.

●Enforced Site Level Security and implemented security principals, SharePoint groups, Users and assigned appropriate Site and Object Level Permissions.

●Created and administered Site Collection in SharePoint Server 2013.

Environment: MOSS 2007, Office 365, Nintex Workflow, CSS, Java Script, jQuery, Sharegate

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