Customer Service Test Equipment

JEFFREY HAYNES

PROFILE

Customer service specialist with over 20 years of experience in outbound/inbound shipping. Passionate about building strong customer relationships and increasing customer satisfaction.

COMPETENCIES

Able to work well under pressure in a constantly changing atmosphere.

Certified SAP Trainer for outbound shipping and receiving.

Knowledge of OSHA regulations, DOT trained and Hazmat Shipments

Certified operating experience with both stand up and sit-down forklifts that are battery and gas operated.

Ability to captivate proper workflow in fast-paced office environment.

CUSTOMER SERVICE AND LOGISTICS SKILLS

Safety Board Committee SAP Certified Training & Development

CPR & First Aid Certified Project Management HR Policies & Procedures

Inventory Management RF Scan Gun Certified Organizational Development

Employee relations Loading & Unloading Trucks Performance Maintenance

Third-Party Logistics (3PL) Hazmat Certified Shipping Transportation Management

Supply Chain Management Warehouse Operations International Logistics

WORK EXPERIENCE

SFSI/SIEMENS ENERGY, INC. Suwanee, GA Customer Service-Logistics Support 2019 – Present Power, Oil & Gas Division

Responsible for processing customer orders and distributing orders to proper area for fulfillment.

Continually review freight costs and transportation rates to keep costs down where possible.

Processing Bill of Ladings, Fed Ex labels and other documentation for shipping as well as preparing international shipment invoices and packing lists.

Provide technical support and training to everyone on the new Tool Control Tracking Program.

Comprehensive logistical support daily for both inbound and outbound shipments.

Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met.

Assess and resolve issues relating to transportation, customer problems, imports and exports and logistic system.

Assist in the uploading and upkeep of updated certifications for required tooling and material Safety Data Sheets (SDS) for hazardous materials.

SIEMENS ENERGY, Alpharetta, GA Logistics-Material Support 2016 – 2019

Field Test Service Division

Maintained all tools and calibration data in the Weblog Tracking Systems.

Store/ship test equipment as needed to field service engineers throughout North America.

Coordinated test equipment rentals and ensure rental delivery as needed.

Sourced and ordered purchase items as well as issuing and completing PO to venders for test equipment, leads, accessories and software.

Scheduled/coordinated annual on-site calibrations for field service offices in our CS division.

Assist in preparation and review of documentation required for imports and exports.

Recycle old and out of service test equipment and parts. We recycled approximately 1200 lbs. of equipment per year.

Prepare and distribute ECC information and training as directed be Corporate ECC.

Point of contact for GSS when import/export documentation is required for customs clearance.

Maintained consignment orders/inventory at customer’s job site locations.

MI TECHNOLOGIES, Suwanee, GA Logistics-Inventory Coordinator 2015 – 2016

Military Defense Contractor

Packaged and prepared products for shipment to ensure safe delivery.

Determined the most economical and efficient shipping method; select the appropriate shipping containers and freight loads for domestic/international shipping.

Prepared bills of lading; check items to be shipped against work orders for accurate count, destination, and routing are correct.

Received and unloaded incoming materials and compares information on packing slip with purchase order for accuracy of shipment.

Sort, count, package, label, insure & unpacked as well as logging inventory of outgoing and incoming shipments.

Maintained the warehouse/manufacture inventory database, while preparing weekly inventory reports, and filed shipping/receiving records.

Efficient in all aspects of Cost point shipping and Freight Forwarder System (FedEx, UPS, and DHL, SCATS).

APPLIED MEDICAL, Duluth, GA Logistics Specialist

Medical Equipment Provider 2013 – 2015

Responsible for picking material, printing labels, assembly and final packaging of customer orders in accordance with standard operating procedures and Quality Policy of Applied Medical.

Verifies quantity, batch number UBD, part number matches the customer’s transfer order.

Complete any additional paperwork or computer entry for all materials that is required for shipment.

Maintain inventory count using SAP warehouse management system and generate reports of any inventory problems to the supervisor and distribution manager.

Complete required training in manufacturing instructions, SOP’s, Applied Quality system and safety policy regulations.

EDUCATION

MIDDLE GA COLLEGE-Cochran, GA

-Two years of college studies in Business 1998-1999

WASHINGTON CONTRY HIGH-SANDERSVILLE, GA 1997

-Diploma in Business

2518 Wimberley Pine Ct.

Greater Atlanta/Dacula, GA 30019

Tel: 678-***-****

Email: adzx91@r.postjobfree.com

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