Customer Care Administrative Assistant

HAROLD P. APALISOC

* ****** ***** *****, ********* No.: 204-***-****

Winnipeg, Manitoba, R2K 4K7 Email: **********.**@*****.*** PROFESSIONAL SUMMARY

An individual with proven leadership abilities, a strong sense of duty and dedication to service. Expertly handles challenges and makes split-second, knowledgeable judgments. Brings motivational approach to managing and developing subordinates into successful leaders. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. A dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

• Data Analysis • Strong interpersonal and communication

• Process Improvement • Reporting and Documentation

• Technical Troubleshooting • Project Planning

• Program Evaluation • Documentation and Recordkeeping

• Effective Analytical Thinking • Idea Development and Brainstorming

• Disaster Recovery Planning • Microsoft office proficient (word, excel, powerpoint, teams, outlook)

EDUCATION

Bachelor of Science in Nursing

St. Paul University Philippines 2004 - 2009

EXPERIENCE

Health Program Officer Nurse JULY 2019 - AUGUST 2023 Department of Health Tuguegarao City, Cagayan, Philippines

• Identified and triaged critical situations quickly based on experience and training.

• Used multiple sources of information to prioritize programs or action plans.

• Organized data and documentation to support accurate business forecasting.

• Used administrative and operational expertise to help team meet deadlines and long-term objectives.

• Developed successful project goals and strategies in collaboration with team members.

• Tracked and analyzed reports covering budgets, operational activities and department metrics. Company Nurse JUNE 2014-FEBRUARY 2019

ActiveOne Health Inc. Makati, Metro Manila, Philippines

• Educated employees on important health topics to improve wellbeing and reduce company liabilities.

• Maintained orderly and well-stocked medical area for employee assessments and treatment.

• Documented employee vital signs for yearly health assessments.

• Documented worker's compensation issues and submitted reports to supervisors.

• Trained other clinic staff in correct procedures for care and documentation.

• Administered medications for acute and chronic issues to treat symptoms.

• Triaged employee illnesses and injuries to assess care requirements.

• Maintained accurate records and charted consistently in EHR system.

• Cared for patients in field during disasters, assessing conditions, making tentative diagnoses and stabilizing for transport.

• Immunized patients against communicable diseases based on seasonal factors, age or current transmission rates.

• Supported procedures by handling instruments and monitoring patients.

• Delivered evidence-based, cost-effective care following facility policies.

• Prepared patients for appointments, completing intake processes and giving instructions.

• Worked with interdisciplinary team to organize and implement patient care plans.

• Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.

Customer Care Representative SEPTEMBER 2012-APRIL 2014 Maxicare Inc Makati, Metro Manila, Philippines

• Review, evaluate and implement new administrative procedures

• Establish work priorities and ensure procedures are followed and deadlines are met

• Carry out administrative activities of establishment

• Assist in the preparation of operating budget and maintain inventory and budgetary controls

• Assemble data and prepare periodic and special reports, manuals and correspondence

• Oversee and co-ordinate office administrative procedures

• Resolved complex technical customer queries using excellent critical thinking and product knowledge.

• Demonstrated excellent internal communication to work efficiently with wider team.

• Verified and logged high volume of daily data, tracking account payments and updating personal information.

• Handled multiple responsibilities simultaneously and balanced priorities to maintain high levels of customer satisfaction.

• Provided accurate and timely progress and scope of work reports to manager.

• Collaborated with internal departments to find resolutions and conduct further research on customer account.

• Navigated multiple computer systems and utilized search tools to find information.

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