Michael C Forrester

Manager

** ******** ******

Warwick, RI 02888

401-***-****

adzx8o@r.postjobfree.com

OBJECTIVE

To obtain a challenging and rewarding position within an organization where analytical, strong interpersonal and organizational skills will be used to build effective working relationships and assist the company in achieving its goals.

EDUCATION —

EXPERIENCE

Bryant University, Smithfield, RI 1994 - 1999

-Attended part time and studied both Accounting & Business Management

Rhode Island College, Providence, RI

1990 -1993

-Attended part time studying accounting and business management

September 1993 - Present

Restaurant Manager • Dave’s Bar & Grill

Successfully manage all aspects of daily operations, ensuring smooth functioning of the restaurant while maintaining high standards of customer service, food quality, and sanitization

Utilize exceptional customer service skills to build and maintain strong relationships with guests, ensuring their satisfaction and enhancing loyalty.

Implement effective strategies to manage a high-paced environment, enabling the team to meet and exceed expectations efficiently.

Directly contact with outside vendors to discuss contracts, implement technology upgrades, and decision making for overall system usage of establishment

Develop and implement employee schedules, optimizing labor costs while ensuring adequate staffing levels to deliver exceptional service.

Oversee recruitment, training, and performance management of a team of 15+ staff.

Managed cash handling and reconciled cash registers, ensuring accurate reporting and adherence to financial procedures.

Conduct regular inventory checks to place orders with suppliers and monitored food and beverage costs to drive profitability.

Develop and enforce operational policies and procedures related to health and safety, ensuring compliance with all relevant regulations and standards.

KEY SKILLS —

Summary Qualifications

Marketing

Project Management

Budget Planning

Social Media

Planning

Vendor Relationships

Motivated: Promoted teamwork, self-starter, and consistently surpass all established customer and internal service standards while maintaining professionalism and a positive attitude.

Results Oriented: Focused on getting the job done right with the ability to multi-task.

Responsive: Well- developed communication and problem-solving skills.

People Management Skills: Ensured the team is trained to meet goals and exceed customer experience, responsible for problem resolution, data integrity and customer satisfaction. Monitor the workflow to ensure quality performance of team members.

Organizational Skills: Identify routes of improvement to run a smooth and efficient day to day operations.

LEADERSHIP

Accomplished and dedicated restaurant manager with 30 years of experience in leading successful establishments. Expertise in providing exceptional customer service, thriving in high-paced environments, developing effective schedules, managing staffing, handling cash reconciliation, and ensuring the highest standards of food quality and cleanliness. Proven track records of optimizing operations, driving revenue growth, and fostering a positive work culture. Excellent leadership, communication, and problem-solving skills.

REFERENCES

[Available upon request.]

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