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Program Manager Customer Service

Location:
Enugu, Nigeria
Posted:
September 25, 2023

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Resume:

Dim Chinelo Josephine [MBA, PGD, B. Eng.]

CAREER PROFILE

Experienced in human capacity, recruitment and procurement practices

Effectively training, motivating and mentoring of staff and ensuring smooth running of activities

Experienced in Adolescent girl’s/women’s empowerment, participation in leadership, violence against women & girls and gender equality

Relationship, communications and Advocacy experience

PERSONAL INFORMATION

Surname: Dim

Other Names: Chinelo Josephine

Sex: Female

Discipline: Computer Science and Engineering

Grade: Second Class [Upper Division]

Nationality: Nigerian

Contact Address: 3 Emma Mbanugo Street phase VI

Trans Ekulu

Enugu

E-mail: adzx7t@r.postjobfree.com; adzx7t@r.postjobfree.com

Contact Telephone: 080********

KEY SKILLS

Ability to consistently meet multiple deadlines

Good familiarity, networking and working relationships with relevant organizations

Strong Organizational skills to work effectively and to multi-task

Project management, Proposal writing; Budget preparation

Excellent facilitator, documentation and Presentation skills

Team player with excellent motivational & high-level relationship management skills

Excellent Management, Strong written and communication skills

Proficiency in Computer Literacy (MS Word, Excel, SPSS and PowerPoint)

Capacity building; Report writing

WORK EXPERIENCE Women Information Network (WINET)

Monitoring Evaluation Officer June 2020- Date

Drafting narrative project reports and project documents

Data Collection, Analysis and Documentation

Proposal Writing for fund raising

Development of Logical framework

Preparation of M and E plan

Designing of Monitoring & Evaluation tools

Tracking project performance

Effective participation in baseline and end line assessments

Monitoring WINET project activities

Preparation of monthly and annual reports

Represent WINET at meetings and other public events

Program Manager Nigerian Women Trust Fund (NWTF) Research Project on Assessing the Extent of Inclusion of Women in Leadership by Traditional Rulers in Communities in Enugu State: 2010 - 2021. Dec 2021- Feb 2022

Planning and execution of Project activities

Supervise the enumerators gathering data

Assess progress on project implementation

Report writing

Program Manager African Women’s Development Fund (AWDF) Human and Disability Rights Education for Women with Disabilities in Enugu State March 2021- April 2022

Advocacy visit to Joint National Association with Persons with Disabilities (JONAPWD)

Mobilization of women with Disabilities in the State (The visually impaired, hearing impaired, Physical disability & Persons living with Albinism)

Training on Fundamental Rights, Procedure for Enforcement and discrimination against persons with Disabilities (Prohibition) Act 2018

Formation of PWD women Rights forum

Advocacy visit to the Speaker Enugu State House of Assembly for Domestication of Discrimination Against Persons with Disabilities (Prohibition) Act 2018

Support to programme planning during programming process

Support to implementation of project activities

Preparation of budget

Management of funds for project activities

Participate in project planning and support the development and completion of project plans Preparing monthly, quarterly and annual reports

Program Manager Mundo Cooperante Spain “The Right to be a Girl”- Project to End Girl Child Marriage February 2021- February 2022

Advocacy visit to Post Primary School Board (PPSMB) and Ministry of Education

Mobilization visits to Community Secondary School Obeagu Awkunanaw Enugu

Education Support for 147 female students of Community Secondary School Obeagu, Awkunanaw Enugu.

Education Support for 72 female students of Comprehensive Secondary School Mbulu Owo, Nkanu East, Enugu State.

Education Support for 106 Female Students Comprehensive Secondary School Ndeabor

Planning/Organization of media Launch

Drafting of budget

Monitoring of project activities

Preparation of monthly/quarterly report

Program Manager Action Aid Nigeria Women’s Voice and Leadership Nigeria Project February-June 2020

Advocacy to Centre for Eradication of Violence Against women

Sustained Enlightenment campaign to end Gender Based Violence

Town Hall Meeting to Communities on ending Violence Against Women and Girls

Project monitoring and Evaluation

Drafting narrative project reports and project documents

Preparation of workplan

Drafting of Budget for project implementation

Resource Mobilization (Proposal development)

Mundo Cooperantee Spain “The Right to Be a Girl” - Project to End Girl Child Marriage May 2019 - April 2020

Advocacy to Community Leaders and Relevant Stakeholders

Sensitization of Secondary School Students on Sexual Reproductive Health and Rights (SRHR) and Gender Based Violence

Town Hall meeting with young girls and boys/women and men on eradicating” tum num” that fuels child marriage

Program Manager AmplifyChange UK Sexual Reproductive Health and Rights (SRHR) Education and Counselling services for Young Girls and Women with Disabilities (PWDs)February 2020 – May 2021

Advocacy to Special Education Centre Oji River and Ogbete Enugu

Educating Female PWDs on their Reproductive Health and Rights

Conducted training on SRHR for National Association of Persons with Disabilities (The visually impaired, hearing impaired and Physical Disability)

Preparation of work plan

Preparation of Budget

Report Writing

Monitoring and Evaluation

Global Health Awareness Research Foundation [GHARF] Volunteer (Project Officer) USAID Effective Water Sanitation and Hygiene Services (E-WASH) 2019-January 2020

Proposal writing for fund raising

Advocacy to community Leaders (Traditional rulers, President Generals and other stake holders) Implement community mobilization activities

Mapping and establishment of Urban WASH structures (WASH Customer Association, Women group, Youth group and school WASH clubs)

Social marketing for WASH services

Support and facilitate the activities of various association/committee

Monthly Review meetings with the associations/committee

WATER AID Expanded Guidelines for WASHCOM formation and Training November (T0T) 2019

Advocacy to community Leaders (Traditional rulers, LGA chairman and other stake holders)

Training of WASHCOM members in various Communities

WATER AID Household Economic Strengthening [Village Savings and Loan Association] (VSLA) September 2019

Advocacy to community Leaders (Traditional rulers, President Generals and other stake holders)

Sensitization of community members

Formation of Groups and conducting Baseline Assessment

Training of Group Members and Village Agents on savings and loan

Supervisory Monitoring and Mentoring

WATER AID Sustainable Total Sanitation (STS) Project October2018-July 2019

Advocacy/ Engagement meetings with LGA Chairmen, WASH Coordinators, Traditional rulers, Political Officer holders and other stake holders)

Sensitization /Community Dialogue with community members

Trainings of Door to Door (D2D) Marketers/Agents for behavior change on use of sanitation facilities

Identification and selection of concrete block producers

Conduct Market and Non-market place events for awareness creation of Water Easy Toilets

UNICEF/STATE Joint Programme on Menstrual Hygiene Management in Enugu

May to August 2018

Conduct Advocacy visits to public schools in Enugu

Educating the students on good menstrual hygiene practices in home, community, schools and public places

Educating the school authorities on the need to provide enabling environment for the promotion of menstrual hygiene management

UNICEF/UNFPA Joint Programme to Accelerate Female Genital Mutilation/Cutting (FGM/C) Abandonment in Ebonyi State February to March 2018

Providing support in drafting work plan and Budget documents

Conduct Advocacy/Community Entry Meetings (LGA Chairman, Village heads, community leaders, Women Groups, Teachers

Conduct outreaches for different segments of the community (Youths, Women, Grand mothers, Fathers and students, Traditional Birth Attendants (TBAs)

Mentoring and supervising Community Champions

Monitoring community outreaches in schools, health facilities and churches

Training Men as EndFGM Advocates

Consultant for Excellence Community Education Welfare Scheme (ECEWS) Master Trainer October 2017

The goal is to build the capacity of key population-led community-based organization for comprehensive HIV intervention in accordance with the focus of the Global Fund TB/HIV New Funding Model Grant.

Develop and submit to ECEWS training materials (slides and other session contents) for the training

Facilitate a 5-day Organizational Development training session

Administer and score pre-training and post-training test which will be reported to ECEWS as a proof of transfer of knowledge.

To help the participants develop time-bound action plans for the implementation of Organizational Development strategies in their respective CBOs.

Consultant for Palladium International Development State Support Facilitator July- Sept 2017 A. Support for organizing state purple movement/ V4C Dissemination

Provide support to state coordinator to implement the approved logistics plan for the State movement.

Support state coordinator in developing the programme agenda and organize other resources needed for the event.

Supported the establishment of the Social Inclusion Movement (SIM) which is a body made up of individuals and organizations that wish to sustain the gain and benefits of the programme.

Participated with other members to create awareness of the group’s existence through courtesy calls to the relevant stakeholders and government agencies. These include Honorable speaker, Enugu State House of Assembly, General Manager of a media house, Executive Directors of

NGOs, Enugu State Waste Management Authority (ESWAMA). Enugu Electricity Distribution

Company (EEDC), Commissioner of Police, Enugu State Police Command, Reform Manager, PERL,

Officer in Charge, Special Anti-Robbery Squad (SARS) and National Agency for the Prohibition of Trafficking in Persons (NAPTIP)

B. Support Micro- Community Research, Purple Academy case studies and other close out documentation/evidencing

Lead in mobilizing and organising research respondents in the states.

Support all logistics required for the conduct of researches in the state e.g. organizing FGD sites, arranging interviews with Key informants.

Oversight the implementation of the purple club plans and produce report of progress in achievement of action plans.

Heartland Alliance International UK Department for International Development (DFID) Voices for Change (V4C Project) 2014-2017 [Facilitator]

Coordinate V4C program implementation process in the state [Themes: violence against women and girls, Women participation in leadership and Decision making]

Coordinate administrative matters

Creation of safe spaces that promotes empathy and ensure that the space is adequately managed to deliver the expected result

Administer and score pre-training and post-training test which will serve as a proof of transfer of knowledge.

Selected students for safe spaces for both Adolescent Girls and Women (AGW) and Adolescent Boys and Men (ABM) as well as Brand Ambassadors

Facilitated sessions of Safe Spaces for AGW and joint sessions for both AGW and ABM

Participated in the review of the Safe Space manual

Prepared monthly and quarterly work plan for implementation of activities

Support the development and review of state work plans, reports and other program documents Serve as HAN state Coordinator on Gender related activities in the State.

Partnership for Transforming Health Systems (PATHS2) Operations Research Household/Health Facility Survey Consultant June 2013

Visited stipulated number of health facilities and households

Administered appropriate questionnaires to the right members of the households and Health facility staff

Filled data collected during visit into questionnaires and returning them daily back to PATHS2 office

Responsible for ensuring that quality data is collected from the households and health facility

Better Tomorrow for Child Empowerment Foundation [BETCHEF] Program Officer – HIV/AIDS, Sexually Transmitted Infections and Tuberculosis 2012-2014(HAST)

Recruited and trained Community Volunteers (CVs) and Peer Educators (PEs)

Identified and Selected volunteers and peer educators (Transport Workers, Commercial Sex Workers and out of school adolescents as Peer Educators) for HIV prevention.

Training of MARPs (Transport Workers & Commercial Sex Workers) as Peer Educators for behavioral change on HIV prevention

Mentoring and Supervision of PE activities on prevention and behavioral change activities among Most at Risk Populations

Conducted monthly review meetings with CVs

Conducted Open Community meetings

Prepared work plans and reports

Monitored project activities

2011-2012 Program Officer Care and Support (OVC)

Advocacy Visit to relevant stakeholders

Tracking HIV positive children and care givers

Home visit to ensure strict adherence to their drugs

Ensure Periodic Counseling on contemporary Medical Challenges like HIV

Ensure visitation of specific and identified OVC within mapped/marked areas per-time for nutritional and Psycho-Social Support/Services

Community sensitization of care givers

Organizing lecture periodically on Entrepreneurial/leadership tips for growth Ensure exposure to skill acquisition opportunities for older OVC

2010-2011 (Volunteer) for MARPs Project

Facilitation for some target groups (Female sex workers and transport workers)

Recruitment of volunteers, training and monitoring the activities of the peer educators (Female Sex Workers and out of school adolescents as agents for behavior change on HIV prevention

Facilitating community mobilization and monthly PE review meetings

Encourage the beneficiaries on HIV counseling and testing.

Condom distribution and demonstration to avoid HIV infection

First Bank of Nigeria Plc. Enugu Dec 2008-Sept 2010 [Relationship Manager]

Implement business, sales and marketing strategies to achieve budget

Generate new business relationships and enhance existing ones

Identify new business opportunities / profitable transactions for maximum returns.

Generate low cost deposit liability

Resuscitation of Dormant Relationships

Booking of Quality Assets (And /OR Electronic Loan Setup) and Portfolio Monitoring/Management for Early Detection of Defaults.

First City Monument Bank Plc. Enugu

Mar. 2007- Nov 2008 [Profit Center Manager]

Business Development to meet set targets (income, turnover and liability)

Managing collections to drive liability.

Relationship Management

Overseeing the Investment Desk

Fidelity Bank Plc. Enugu

Jan. 2006-Feb. 2007 [Banking Officer]

Account Prospecting

Relationship Management

Liability Generation

Credit & Marketing Functions

Credit Appraisal & Analyses

FSB Int’l Bank Plc Enugu

Jun. 2002-Dec. 2005 [Marketing Officer]

Member of the Team That Started the Enugu Branch of FSB Int’l Bank

Credit and Marketing Functions

Account Prospecting

Relationship/Investment Management

Loan & Portfolio Management

Customer Service Officer back-up

FSB Int’l Bank Plc. Onitsha

Jul. 2001-Jun. 2002 [Marketing Officer]

Account Prospecting

Relationship Management

Credit and Marketing functions

United Bank for Africa [UBA] Plc. Port-Harcourt 2000-2001 [Customer Service Officer] NYSC

Attending to Customers’ Inquiries and Complaints

Account Opening, Reactivation and Closure of Accounts

Processing Customer’s Cheques and customer’s file maintenance

EDUCATION:

University of Nigeria, Enugu Campus 2004-2007

Business Management [MBA]

University of Nigeria, Enugu Campus 2003-2004

Business Management [PGD]

Enugu State University of Science & Technology 1993-1999

Computer Science and Engineering

[B. Eng. (Hons) 2nd Class Upper]

Ezeagu Secondary School Isiugwu, Enugu [SSCE] 1987-1993

PROFESSIONAL TRAINING

M & E Course – Monitoring and Evaluation in Global Health (University of Washington) 2023

M & E Training Agent for Citizens - Driven Transformation (EU-ACT) 2021

Advocacy Action Planning and Adopting a Human Rights Based Approach

to Development Programming (EU -ACT) 2021

Proposal Writing and Fund – Raising Training (EU -ACT) 2021

Gender Stereotypes: How can we move beyond stereotyping UKAID Voices for Change 2017

Engaging Men on Gender equality: why and how we should do it UKAID Voices for Change 2016

VAWG Response Strategy and Counseling Competence Training Voices for Change 2016 Gender and Sexuality training Heartland Alliance 2015

Personal Effectiveness and Time management Mac – Tay Tack 2002 MEMBERSHIP OF PROFESSIONAL BODY: Nigeria Institute of Management [Member]

Member Enugu State Task Force on Human Trafficking



Contact this candidate