Sunny E. Arikpo

Technical Support / Business Analyst / Scrum Master / Project Manager

Phone: 469-***-****

Email: adzx7n@r.postjobfree.com

About Me

My years of project management experience, coupled with my strong communication, technical know-how and problem-solving abilities, make me a uniquely qualified professional. I am passionate about taking projects from concept to completion and have extensive experience in a variety of industries. I possess excellent logistic, supply chain and personnel management skills and can effectively execute events of any size. Additionally, my experience in marketing, IT, migration, SDLC and managing Agile projects offers the ideal combination for successful project management.

My Experience

Project Manager

Home Depot

Atlanta, GA

August 2020 – August 2023

I have years of experience working with onshore and offshore teams and utilized Agile (Scrum/Kanban) and Waterfall (Hybrid) methodology in my projects even before I started engaging in project management about 3 years ago. As junior project manager, I assist the PMO, the PO in updating strategies which include tasks such as budgeting, making schedules, determining risks and issues, keeping track of project output, taking part in Scrum activities, and carrying out projects.

Until August:

I was responsible for helping to manage and implement the meetings, which involves sending out agendas, taking and sharing minutes, and recording and keeping track of any matters that come up during the different phases of the project.

I guaranteed that all documents produced for this project, including Business Requirement Documents, Design Documents, Test Plans, Business Readiness Plans, Cutover Plans, Risk/Issues Logs, and other related content, will meet the client’s standards and be filed away in the proper project repository.

I provided guidance and education to the Product Owner to help them manage and refine the product backlog. I worked with the PMO to foster a safe and dependable atmosphere that focuses on understanding one another and finding solutions.

I supported the execution of Scrum / SAFe events and processes as necessary. I manage change control throughout all stages of the SDLC and data migration, evaluating the effect and potential hazards that adjustments can have on project timelines.

I assist in developing and implementing plans and strategies for programs and projects that involve significant complexity and risk. I guide the team in taking necessary steps to resolve issues by collaborating with responsible parties.

I prepare and update project plans, schedules, and budgets using project management tools such as MS Project, Smartsheet, Rally or JIRA and work with the proper team to understand tasks necessary to complete the project.

I am always supporting the RFP process, evaluating vendor material, ensuring new applications are in line with security regulations, bringing on new vendors, configuring POS and other payment systems and keeping a check on project costs - these are all aspects of my job that I am tasked with.

I collaborated with senior management, PMO and directly with the product owner to identify the requirements of the two scrum teams and then created action plans with specific deliverables. I was responsible for outlining the goals, action plan, and expected outcomes of each project, as well as working together with the team to manage the budget allocated for each task.

Business Development Specialist

Desk Ideal Solution

Dallas, TX

July 2018 – August 2020

Talented Business Development Specialist with gift for understanding the needs of both business and home users and resolving problems quickly on first call. Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Also possess comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Here, I

Begin my day by conducting market research to identify potential growth areas within the healthcare sector. Analyze industry trends, competitor activities, and customer needs to stay informed about market dynamics.

Use various lead generation techniques, such as cold calling, email outreach, and networking, to identify and connect with potential clients and partners. Maintain a CRM (Customer Relationship Management) system to track leads and interactions.

Schedule and attend meetings with potential clients to understand their specific needs and pain points. Present your company's AI solutions and demonstrate how they can address the client's challenges.

Collaborate with the technical team to create customized proposals and solutions tailored to the client's requirements. Prepare compelling presentations and documents highlighting the value proposition of your AI products.

Identify potential strategic partners, such as electronic health record (EHR) providers or telemedicine companies, who can integrate your AI solutions. Initiate discussions with these partners to explore collaboration opportunities.

Attending industry conferences, trade shows, and networking events to build relationships with key stakeholders in the healthcare sector. Exchange contact information and follow up with potential partners and clients after these events.

Engage in negotiations with clients and partners to finalize contracts, pricing, and terms. Work closely with the legal team to ensure agreements are compliant with regulations and protect the company's interests.

Continuously update my progress by maintaining detailed records of your activities, including meetings, communications, and outcomes. Provide regular reports to the management team on your pipeline and opportunities.

Collect feedback from clients and partners to improve your company's products and services. Share this feedback with the product development team to drive product enhancements. Explore opportunities for expanding into new geographic markets or verticals within the healthcare industry. Develop market entry strategies and collaborate with the sales team to execute them.

Stay updated on industry advancements, regulatory changes, and emerging technologies related to AI and healthcare. Attend workshops or training sessions to enhance your knowledge and skills. Work closely with cross-functional teams, including marketing, sales, and product development, to align strategies and ensure a cohesive approach to business development.

Have become adaptable and ready to pivot strategies based on market feedback and changing business landscapes.

Business Analyst

Cudd Energy Services

Odessa, TX

September 2016 – June 2018

As Business Analyst, I

1. Requirement Gathering and Analysis:

Meet with stakeholders from different departments to understand their needs and objectives.

Collect and document detailed requirements for projects or features using user stories, use cases, or other relevant methods.

Analyze and prioritize requirements based on business value and feasibility.

2. Scrum and Agile Collaboration:

Participate in Scrum ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives.

Collaborate closely with Scrum Master, Product Owner, and development teams to ensure alignment and efficient delivery.

Help maintain the product backlog and ensure it is well-groomed and prioritized.

3. Data Analysis and Reporting:

Analyze data to identify trends, patterns, and insights that can drive decision-making.

Create and maintain dashboards, reports, and visualizations to track project progress and key performance indicators (KPIs).

4. Process Improvement:

Identify areas for process improvement and propose changes to enhance efficiency and productivity.

Work with teams to implement process changes and monitor their effectiveness.

5. Healthcare Expertise:

Apply your knowledge of healthcare regulations, such as HIPAA, to ensure compliance in projects.

Collaborate with healthcare professionals and subject matter experts to design solutions that meet industry-specific needs.

6. Supply Chain and Finance:

Work on projects related to supply chain optimization, inventory management, procurement, or financial analysis.

Collaborate with supply chain and finance teams to understand their requirements and provide data-driven solutions.

7. Documentation:

Create and maintain project documentation, including business requirements, process flows, and user manuals.

Ensure that documentation is clear, comprehensive, and up to date.

8. Stakeholder Communication:

Act as a bridge between technical and non-technical stakeholders, ensuring effective communication and understanding between both groups.

Conduct regular status updates and presentations to keep stakeholders informed.

9. Testing and Quality Assurance:

Collaborate with QA teams to define test cases and ensure that solutions meet acceptance criteria.

Participate in user acceptance testing (UAT) and help resolve issues.

10. Risk Management:

Identify project risks and develop mitigation plans.

Monitor and communicate risks to the project team and stakeholders.

11. Training and Support:

Provide training and support to end-users to ensure the successful implementation of solutions.

Address user inquiries and issues related to the implemented systems.

12. Continuous Learning:

Stay updated on industry trends, best practices, and emerging technologies in healthcare, supply chain, finance, and Agile methodologies.

Seek opportunities for professional development and certifications.

Technical Support Specialist

DIGS Web Hosting Service

Kuala Lumpur, Malaysia

October 2010 – September 2013

As a Technical Support Specialist, I understand the importance of having strong technical skills and being able to troubleshoot problems quickly and efficiently. I was able to communicate effectively with customers and to manage customer expectations. I troubleshoot problems, answer customer queries, upgraded software, managed customer expectation, working with developers to resolve technical issues.

At DIGS WebHost:

I was responsible for answering customer calls and emails regarding technical issues. This may involve troubleshooting problems, providing instructions on how to use the product, or resolving customer complaints.

I was responsible for investigating and resolving technical issues. This may involve working with customers to gather information about the problem, researching the issue, and implementing a solution. I was responsible for documenting technical issues. This may involve creating tickets, writing reports, or providing feedback to product development teams.

I provided technical support to customers. This may involve providing instructions on how to use the product, answering questions about the product, or troubleshooting problems. I ensured responsibility for keeping up to date on product knowledge. This may involve reading product documentation, attending training sessions, or participating in online forums.

I was responsible for documenting technical issues. This may involve creating tickets, writing reports, or providing feedback to product development teams.

I was responsible for collaborating with other departments, such as product development, marketing, and sales. This may involve providing feedback on product features, helping to resolve customer complaints, or providing technical support to sales representatives.

I was responsible for managing a queue of customer calls and emails. This may involve prioritizing calls and emails, responding to them in a timely manner, and escalating issues as needed. I provided training to new employees. This may involve teaching them about the product, the technical support process, or the company's policies and procedures.

I participated in product development projects and was involved in product development projects. This may involve providing feedback on product features, testing new products, or helping to resolve technical issues.

Technical Support Specialist

Akada Konsults Ltd

Lagos, Nigeria

June 2008 – June 2010

Talented Technical Support Representative with gift for understanding the needs of both business and home users and resolving problems quickly on first call. Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Also possess comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

I was responsible for:

Answering customer calls and emails regarding technical issues. This may involve troubleshooting problems, providing instructions on how to use the product, or resolving customer complaints. Maintained close connection with project personnel to quickly identify and resolve problems. By asking detailed and probing questions to determine the best course of action or strategy for project.

I participated in product development projects and was involved in product development projects. This may involve providing feedback on product features, testing new products, or helping to resolve technical issues. Monitoring systems in operation and quickly troubleshot errors Recorded and maintained relevant notes for each client and work Order.

Collaborated with designers, copywriters, and developers, creating effective search marketing campaigns. Researched and analyzed industry trends to inform search marketing strategies. And Developed marketing packages involving web design, remarketing campaigns, key phrase packages and new media advertising campaigns to increase search engine optimization for clients.

Executed daily email marketing communications, generating customer awareness of key sales promotions and new product launches. Improved advertising initiatives by executing social media and digital marketing campaigns.

Improved advertising initiatives by executing social media and digital marketing campaigns, SEOs. Evaluated and procured hardware or software for implementing online marketing campaigns.

Audited and optimized websites to verify proper performance, visibility, and accessibility. Implemented sustainable strategies to grow quality traffic to brand-specific client websites. Utilized graphic design software to prepare storyboards and mock-ups. Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.

My Education

Limkokwing University of Creative Technology

Bachelor of Science in Business Administration–IT Management

2015, Cyberjaya, Malaysia

Bostonweb College

Associate degree – Management Information System

2013, Kuala Lumpur, Malaysia

Edo State Institute of Technology & Management

Associate degree – Computer Science

2006-2008, Edo State, Nigeria

My Skills

Content Management

Agile (Scrum, Kanban, SAFe)

Personnel & Risk Management

ServiceNow/JIRA/Trello/Rally

Great Communication / Listening

Digital Marketing

Technical / Desktop Support

Customer Service

Critical Thinking

Budget Management

Planning and Forecasting

Coaching and Leadership

Data and Business Analysis

Strategic Planning

Graphics & Web Design

Team Collaboration

My Credentials and Certifications

Project Management Professional 2023

Google Project Management Certificate 2023

Google IT Support Professional Certificate 2023

Digital Marketing Certificate 2020

Certified Scrum Master Ongoing

References

Available upon request.

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