YAMIRKA VIRELLA

SKILLS

• Effective Customer Communication

• Bilingual English spanish

• Logístics knowledges

• Accountant knowledges

• Excell acces PP Microsoft Ofice

• Drive lic

• Own car

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

International Seller Mincex, Havana Cuba

Responded to customers' complaints regarding service and product quality to solve issues.

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Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

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Utilized product knowledge to educate customers on features and benefits.

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Packed, labeled, and shipped products to customers, providing accurate delivery timelines.

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Operated cash register to process payments and provided receipts to establish proof of transaction.

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Upsold additional services and products to maximize sales opportunities.

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Developed promotional strategies to increase awareness and achieve sales goals.

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Provided customers with information on shipment amounts and cost of products through email or online support chat.

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Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

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Registered customer information on database to enable tracking history and maintain accurate records.

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Prepared and submitted reports to keep management informed of sales activities and progress.

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Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

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Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.

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Used well- established online selling techniques and procedures to market products on Type sites.

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Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

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Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

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Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

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CONTACT

Miami, FL 33127

305-***-****

adzx7m@r.postjobfree.com

Bold Profile

Logístic Staff Mincex, Havana Cuba

Staff Accountant Mincex, Havana Cuba

Monitored service after sale and implemented quick and effective problem resolutions.

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• Contributed to event marketing, sales and brand promotion. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

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• Quoted prices, credit terms and other bid specifications. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

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• Contributed to team objectives in fast-paced environment.

• Negotiated prices, terms of sales and service agreements. Consulted with businesses to supply accurate product and service information.

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Kept detailed records of daily activities through online customer database.

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Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

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Developed and maintained strong working relationships with professionals within assigned territory.

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Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

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Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

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• Tracked orders and notified customers of status or potential delays. Monitored inbound and outbound freight operations to establish timely delivery of packages.

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Generated documentation and information required for customer shipments.

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Conducted investigations to resolve issues related to logistics and cargo movements.

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Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.

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Prepared and processed journal entries to record in general ledger and maintain consistent documentation.

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Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.

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Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.

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EDUCATION

Graduate Foreing Trade Diploma

Mincex Institute, Havana Cuba

December 2013

Grduate English Languahe

Mincex Institute, Havana Cuba

July 2010

Graduated Accountant

Havana University, Havana Cuba

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