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Customer Service Business Development

Location:
Edmonton, AB, Canada
Posted:
September 25, 2023

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Michael Osomo

Dynamic and goal-oriented sales and business leader with a proven track record of driving exponential revenue growth and forging enduring client relationships. Backed with about a decade of hands-on experience in sales, account management, and relationship management, possesses a deep understanding of market dynamics and an innate ability to identify and capitalize on untapped opportunities. With a strategic mindset, exceptional team management skills, and an unwavering commitment to outstanding customer service, eager to bring expertise to a forward-thinking organization and play a pivotal role in its ongoing success. Sales & Marketing Strategy New Business Development and Product Marketing Key Account Development &

Management Territory Development & Management

Market Analysis Consultative Sales Persuasive Negotiation and Captivating Presentation Skills Client relations expert. 2021-01 - Current Business Lead, Corporate Bancassurance Coronation Insurance PLC

Lead and orchestrate a high-performing team of four, surpassing the sales target of Three Million Dollars Gross Written Premium across Non-life and Life product lines Innovate go-to-market strategies and execute tactical plans, resulting in remarkable retention rates and significant acquisition of new customers Foster seamless collaboration with relationship teams in the bank, elevating the sales of Coronation's products and establishing a reputation for unmatched customer service Architect a visionary strategic business plan that expands the company's customer base and fortifies its dominant presence in the market

Drive ideation and contribute to the development of the organization's annual sales strategy, crafting an actionable roadmap for flawless execution Provide unwavering support in the formulation and implementation of annual sales and marketing plans, synergistically aligned with the organization's strategic objectives Assist in designing and executing a game-changing Bancassurance sales plan, optimizing the performance of assigned bank branches Oversee the seamless implementation of strategies, culminating in lucrative and sustainable relationships with corporate customers of the bank Employ advanced data analytics techniques to meticulously analyze team performance vis-à-vis market trends, skillfully identifying untapped growth opportunities. Address Edmonton, Canada

Phone +1-780-***-****

E-mail adzx79@r.postjobfree.com

2019-01 - 2020-12 Customer Success Manager

Coronation Insurance PLC

Champion and track the management of the Bancassurance sales group's performance, employing intuitive dashboards and comprehensive reports for insightful performance measurement

Pioneer the analysis and management of robust industry data, unraveling profound insights that drive strategic decision-making

Collaborate with the team to select pivotal key performance indicators (KPIs) that serve as catalysts for overall sales performance

Leverage astute market insights to identify customized insurance product needs for diverse customer segments, while crafting compelling and value-laden product propositions

Streamline Pre and post-sales processes, meticulously reducing customer delivery turnaround time for enhanced satisfaction

Conduct rigorous evaluations of Corporate and Investment Banking teams' performance, instilling a culture of excellence and surpassing benchmarks Consistently exceed monthly activity KPIs and revenue goals, closing high-value sales worth an average of $100M

Diligently monitor insurance claims, ensuring equitable settlements that build trust and long-term client relationships

Cultivate an unrivaled knowledge of client activities and investment risk appetite, empowering evidence-based decision-making through comprehensive Market Intelligence reports

Analyze periodic sales reports with a discerning eye, proactively identifying areas necessitating personal attention and implementing tailored support strategies. 2015-04 - 2018-12 Account Manager

Coronation Insurance Plc

Role required I developed and executed strategic sales plan based on business analysis to drive new business and increase market share in the Construction and Infrastructure space

Deployed street smartness and superior client engagement to aggressively maintain and build sustainable relationship with clients, brokers and back office team Improved sales operations by devising and executing a visionary strategic sales plan, propelling new business acquisition and exponential market share growth within the Construction and Infrastructure space

Demonstrate remarkable street-smarts and captivating client engagement, fostering enduring and profitable relationships with clients, brokers, and the back-office team Transformed the Construction and Infrastructure sector's revenue from 83M to an astounding 250M in just two years, achieving an unprecedented 201% year-on-year growth in Gross Written Premium, outperforming the industry growth rate by 10% Engineered the generation of an impressive 100M naira in construction and ancillary sales revenue, leveraging customer-centric sales strategies and data-driven marketing tactics

Orchestrated top-tier account management, employing consultative sales techniques to deliver optimal products and conducting meticulous account audits, resulting in seamless account setup

Education

Secured major global accounts, including Nairda Limited, Maxxis International, Lee Group, Dori Construction, Interkel Limited, MP Infrastructure, Julius Berger, Elalan Construction, positioning Coronation as a formidable player in the Construction and Infrastructure sector

Cultivated fruitful channel-based relationships with insurance brokers, consistently identifying new opportunities and winning lucrative business deals Actively participated in on-site client meetings, conducting comprehensive risk assessments, skillfully negotiating services, and presenting compelling bespoke solutions Pioneered the identification of traditional and innovative business opportunities, driving rapid market share expansion and unlocking multiple revenue streams Nurtured internal team collaboration, ensuring seamless information exchange and surpassing client expectations through service-driven implementation Displayed comprehensive expertise across the company's product portfolio, including Life Insurance, Auto Insurance, Retail Insurance, and Annuities Proactively pursued prospective clients, generating a robust pipeline, and devising go- to-market tactics to secure their business

Delivered compelling weekly and monthly performance presentations, highlighting remarkable achievements against forecasts, to directors Served as a catalyst for business growth, soliciting referrals from across the organization and driving business referrals to other units, harnessing the power of customer and sales personnel networks.

2012-11 - 2013-02 Sales Support Intern

Multi-Choice

• Provided leading customer service, ensuring satisfaction by maintaining product knowledge and delivering a pleasurable experience to every customer

• Increased growth profitability by interacting with customers and providing prompt and courteous customer service to all customers

• Marketed the company's new products and services to prospective and existing subscribers which led to increased sales.

2008-10 - 2012-08 B.A (Hons): Philosophy

University of Lagos

Second Class Upper Division(4.30/5.0CGPA)

2017-05 - 2019-05 MBA: Business Administration (Management) University of Lagos



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