Kristin B. Oster

**** ****** ** ***** ***, CA, 92703

904-***-****

adzx74@r.postjobfree.com

Summary Overview

I'm a self - directed professional with over 14 years of work experience in managing a spectrum of industries including Home Mortgage / Real Estate, Medical Device/ Pharmaceuticals and Fashion.

Highlights/ Skills

●Strategic Thinking : builds understanding of best practices and internal/external business issues

●Change Leadership: seeks to understand the change process of related tools and resources

●Select and Develop Talent: Builds understanding of how to assess the cultural fir of new potential team members

●Results Orientation: Demonstrates awareness of the costs related to own work financial implications of decisions

●Technical: Japer, Paycom, Workday, Microsoft: Word, Excel, PowerPoint, Windows, Office, Lync, Outlook, eTime (ADP/ payroll), SAP/CRM, SAP/GUI, PayForce, Taleo, POS systems and SnagIt.

Experience

Clear Capital June 2018 – Jan 2023

(Remote)

Escalations Specialist/Senior Real Estate Valuation Quality Assurance Analyst

●Reviewed, analyzed and delivered quality valuations products in a timely manner.

●Performed audits for the entire BPO department to ensure faster SLAs and improve quality and accuracy of each valuation.

●Created training programs, SOP’s and monitored trends to execute best practices for all of the quality assurance department review processes

●Maintained top 3% for quality every month as well as a point person for many of the largest banks in the world.

●Co lead team meetings to instruct on hot topics from clients, trending problems, provide additional tools, resources (machine learning) to improve the quality of each report.

●Assisted several departments/ roles including Customer Support, Quality Support, QA Assignment, Escalations, Revisions

●Trained all new hires for the BPO department as well as ongoing training for tenured reviewers

●Responsible for resolving all the highly escalated disputes and concerns with brokers and clients

Theodore

Store Manager

●Handled all merchandising, inventory control, supply ordering, cash control, and store maintenance

●Oversaw store opening and closing procedures.

●Directed sales floor activities, assist customers and address customer concerns. Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.

●Managed employees schedules, payroll, sales coaching and training.

●Creative director of all front and inside displays of the store Representative of Theodore in all major fashion events

●Executed the liquidation sale of merchandise and fixtures (All Theodore locations will closed in May)

●Extensive knowledge of high end designers (Alexander McQueen, Transit, Faliero Sarti, Roberto Cavalli, Ann Demeulemeester)

●Developed lasting relationships with clientele

CareFusion July 2010 – August 2014 Human Resource Specialist

●Worked in a Human Resources service call center environment responding to complex inquiries from managers and employees regarding a wide variety of HR issues including payroll, benefits, compensation, ETC.

●Demonstrated a deep understanding of manager and employees needs and anticipated their requests.

●Responsible for understanding the company’s HR policy and process related to new hires, leave of absences, performance reviews, recruiting and goal setting.

●Recognized and identified the cause of complex process failures.

●Knowledge of state laws relating to the HR environment such as FMLA, ADA, FLSA.

●Provided guidance to less experienced colleagues relative to transactional, service center activities.

●Wrote a couple articles that were featured in our department's HR Newsletter.

●Assist with organizing and storing documents.

●Responsible for HRSD Sharepoint updates, Reference Guide Training Tools, ADHOC Reports, CA Meal Audit and exempt PTO Audits in eTime, document management and inbox inquiries.

CareFusion April 2008 to July 2010

Customer Order Management/ Inside Medical Device Sales

●Entered purchase orders for medical equipment through SAP version 4.7-6.0 entry system

●Set - up repairs, returns and credits for our customers in regards to their large volume infusion pumps and thermometry

●Problem solved FSP cases dealing with customer complaints concerning the product shortages, overages, damages and quality issues.

●Received inbound calls and made outbound calls to customers, vendors, and technicians in a high volume call center.

●Utilized Eclass. Online training tool to obtain knowledge of our Quality System

First American Eappraiseit September 2006 - April 2008

Recruiting Specialist / Real Estate Appraiser Panel Manager

●Built appraisal panels for our company's clients by recruiting thousands of residential appraisers nationwide

●Created appraiser's profiles, advised reps of our clients requirements, guidelines and expectations

●Maintained, monitored and tracked the appraisers' performances

●Mentored and trained all new talent on the company's policies and procedures.

●Created training job aides and implemented an assigning SOP’s

●Awarded Employee of the Month for August 2007.

Lending Tree Loans May 2004 - June 2005

Appraisal Analyst Coordinator

●Placed and processed appraisal orders with approved vendors on the fee panel. Reviewed the quality of every appraisal report.

●Requested and conditioned the appraiser to make any additional changes. Supported three large sales teams and a large processing team with all appraisal issues.

●Consistently the fastest appraisal coordinator of the appraisal department.

● Negotiated turn times, fee schedules and values with appraisers and vendors.

●Trained all new hires on the appraisal department's policies, procedures and techniques.

Education

●UCSD - Extension HR Certificate Program- San Diego, CA 2009-2011

Completed Courses: Human Resources and Management Overview, Strategic Staffing, Work - Life Integration, Employee Compensation, Workplace Ethics, Performance Management

●Mira Costa Community College - Oceanside, CA 2000-2002

Member of the Phi Theta Kappa (National Honors Society)

●Torrey Pines High School - San Diego, CA Graduated 2000

Contact this candidate