MAUREEN POWELL

604-***-**** adzx6c@r.postjobfree.com Burnaby, BC

Profile

I have worked in many roles in various organizations during the past 30+ years. I am intelligent and articulate and I play well with others, though I am just as happy working on my own. I like to find the most efficient way to perform my duties. Work Experience

CSR/Admin Assistant; James R. Moder Crystal Chandelier, Vancouver, BC 2016 - 2023

My job there was primarily in Customer Service, where I assisted our distributors and occasionally their retail customers by phone and email. In addition, I entered sales orders and parts orders/returns for damaged/defective product; working with the production team to determine the best course of action to serve both the distributor and the retail customer as well as James R. Moder. I also worked with the Owner/President of the company handling correspondence, primarily external, including creating purchase orders and other instructions to suppliers, maintaining the Product Development database, generating various reports as well as some other administrative tasks. Customer Service Representative, Faronics Corp. Vancouver, BC 2007 - 2014 I started at Faronics as a temp doing data entry, then transitioned to working full time in the customer service department where I answered calls and emails from organizations using Faronics software, answering questions about the products and helping them to order. I also entered orders into Sage/Accpac and kept notes, first in Sage/CRM and later in SalesForce. I was with Faronics, when they transitioned to SaaS. Underwriting Assistant, Optimum West Insurance, Vancouver, BC 2003 - 2005 Personal Lines. Calculating premiums, cancellations, renewals. Mortgage Accounting Officer, TD Canada Trust (contract) New Westminster, BC 2002

PPSA Registration Officer, Royal Bank, Burnaby, BC. 2000 - 2002 Co-owner/Operations Manager, Hillside Maintenance Management, Burnaby, BC 1995 - 1999

Quality Control Supervisor, H&R Block, Vancouver, BC 1992 - 199 Education

Simon Fraser University, 1 year undergraduate studies, English 1982 - 1983 Steveston Senior Secondary School, Top English Student, Richmond, BC 1982 VOLUNTEERING

Water Station, BMO Vancouver Marathon May 7, 2023 Peer Group Facilitator, MDABC 2016 - 2022

CMHA Ride Don’t Hide Annual Fundraiser 2016 - 2018 SKILLS

Excellent verbal and written communication skills

Punctual and reliable. I hate being late and usually arrive at the office at least 15 minutes before my shift starts.

Many years of experience with both Windows and Mac operating systems and a wide range of software, including Microsoft Office Suite, Sage/Accpac accounting and CRM software, SalesForce, Zoom, MailChimp and a handful of browsers. Ability to work as part of a team or independently. Typing Speed: 50 wpm / Ten-key 8,000 ks/h

References

Available upon request.