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Project Manager Customer Service

Location:
Calgary, AB, Canada
Posted:
September 25, 2023

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TAREK HADDAD

adzx5t@r.postjobfree.com +1-368-***-**** Calgary, AB T2G 1H7

Summary Detail-oriented GIS Expert offering 15 years of related experience and strong collaborative, multitasking and organizational skills. Gifted in facilitating communication between different team members and satisfying customer needs. Proficient in wide range of GIS and imaging systems and software, including ARCGIS Pro and ARCGIS Online. Outstanding data management and data modeling abilities. Regularly presents and briefs high-ranking officials on analysis and situational assessments. Comfortable in high- pressure, time-sensitive decision situations.

Experience GIS Project Manager 05/2016 - 08/2023

GIS Transport Consulting Nigeria Abuja, FCT, Nigeria Worked as a Project Manager / Senior Consultant where I have managed the digitalization and operations of GIS, Land Administration, Urban and regional planning Ministries and Government Agencies in Nigeria.

• Developed GIS project plans and schedules to ensure successful completion of projects.

• Created detailed technical reports that documented results of GIS analysis and mapping activities.

• Developed GIS models and mapping solutions for unique requirements. Developed Geospatial databases for the various agencies and ministries using POSTGIS and POSTGRESQL.

• Provided technical recommendations and support documentation to aid other GIS personnel on a variety of projects.

• Verified quality of deliverables and conformance to specifications before submitting to clients. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Implemented new processes to streamline workflow within the team, averaging eight hours of productivity per day. Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.

• Guided the performance and deliverables of various units and departments within the projects such as Land Services, GIS, Survey, Town planning, Property Valuation, Development Control, Research and Development Planning and Customer Service.

• Assisted in the drafting of the Agencies' law, landuse Regulations and Development Control Regulations and Standards.

• Prepared and developed projects' scope, budget, variations and monthly invoices which were submitted to the client for payment.

• Enforced alignment of project strategy with the Government objectives and made modifications to promote efficient project completion.

• Managed projects from procurement to commission and monitored project performance to identify areas of improvement.

2

GIS Manager 06/2013 - 04/2016

Statistics Lebanon Dekweneh, Maten, Lebanon and Egypt Worked as a GIS Manager and provided GIS services for multinational organizations and companies such as Save the Children, UNHCR, FES, FAO, Burger King, Total, Byblos Bank, ICB and assisted in the Virtual Lebanese Parliament Elections Study for the Lebanese Government.

• Developed and implemented GIS strategies to improve data accuracy and workflow efficiency.

• Created and maintained spatial databases for analysis, mapping, and reporting.

• Assisted in the development of new GIS software applications and tools.

• Conducted spatial analyses on a variety of datasets such as demographics, land use, infrastructure.

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Mapped local land boundaries, points of interests and problem locations.

• Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.

• Operated as primary point of contact for clients, providing GIS work order proposals with time-to- completion and budgeting estimates.

• Supervised the transfer and rescaling of spatial information from aerial photographs to complete maps.

• Trained and mentored 7 junior geospatial imagery analysts

• Collected, compiled or integrated Geographic Information Systems (GIS) data, remote sensing or cartographic data for inclusion in map manuscripts.

• Oversaw surveying vendors to verify compliance with necessary business goals and related regulations.

GIS Analyst 05/2012 - 05/2013

Hazmieh Municipality Hazmieh, Lebanon

Worked as a GIS Analyst where I have managed the Municipality’s Geospatial Database and Infrastructure mapping.

• Performed spatial analysis on data sets to identify trends in population density, land use, and other variables.

• Created maps and visualizations of geographic information systems data for presentations and reports.

• Analyzed existing datasets to determine accuracy and completeness of spatial features.

• Assisted in the development and implementation of city and regional GIS data standards, processes and best practices

• Preformed quality control on GIS data including researching, interpreting and validating sources of information in order to identify and correct errors in data.

• Implemented the integration of the GIS system (Esri) with other related systems such as Asset Management for the Municipality

• Created, Updated, Modified and Maintained the Municipality GIS database

• Assisted in coordinating data sharing, reports and map generation of GIS services among city 3

departments and public requests.

• Partnered with other Governmental agencies and private sectors to deliver beneficial mapping and data services to the public.

• Designed workflows and simple applications using vb.net for the Municipality. Quantity Surveyor 06/2009 - 01/2012

DG Jones and Partners Brummana, Maten, Lebanon

Worked as a Quantity Surveyor in the Mechanical Engineering Department.

• Assessed and monitored the progress of construction projects to ensure work completed as per contractual requirements.

• Provided technical advice and support on all contract related matters.

• Prepared and submitted cost estimates for various contracts in accordance with industry standards.

• Conducted detailed analysis of materials, labor costs and other associated expenses to ensure accuracy of project costs.

Skills • ArcGIS Desktop

• ArcGIS Pro

• POSTGIS

• PostgreSQL

• ArcGIS Online

• ArcGIS Survey 123

• QField

• QGIS

• ERDAS

• Python

• Vb.net

• AutoCAD

• Civil 3D

• Microsoft Office

• Geographic Plotting

• Topographical Codes

• Asset Mapping

• Data Representation

• Data Gathering

• Application Management

• Research Coordination

• Project Management

• Workforce Training

• Systems Implementation

• Project Development

• Procedure Development

• Compliance Monitoring

• Report Preparation

• Cost Estimation

• Document Preparation

• Project Coordination

• Schedule Oversight

• Vendor Selection

• Root Cause Analysis

• Agile Methodology

• Trimble Mx7

Education and

Training

Bachelor of Science: Geographic Information Systems - Geospatial Management Notre Dame University Zouk Mousbeh, Lebanon

Languages English:

Arabic:

4

Full Professional Native/ Bilingual

Accomplishments • Promoted from GIS Analyst to GIS Team Leader, in less than 6-months.

• Promoted from GIS Team Leader to GIS Project manager, in less than 12-months.

• Improved delivery of Land Title Documents and maps by optimizing workflows, realizing overall increase in customer satisfaction and cost efficiency.

• Assisted Kaduna and Edo State Government in acquiring financial grants from the World Bank through the “Program for results” scheme by achieving certain Disbursement - linked indicators.

• Completed two multi-million dollars projects for the Kaduna State and Edo State Governments. Activities and

Honors

• Member of the Nigerian Cartography Association (NCA), 2017-2023

• Member of the Geoinformation Society of Nigeria (GEOSON). 2017-2023



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