German Marroquin

****- ** ****** # *** *** Harbor Islands – FL 33154

Cell 305-***-**** Email: adzx3f@r.postjobfree.com

Summary

25+ years of multi-platform executive career in the Hospitality Industry and Learning & Talent Development

Multi-Brand experience, hotel operations, brand re-positioning, learning and talent development of corporate, management and line employee programs.

Confident decision maker with proven ability to perform in fast-paced high-pressure environment.

Strong, effective analytical and organizational skills, excellent communication, and time-management skills

Self-motivated, results driven professional and motivational leader that is passionate about hospitality, service culture and guest experience.

Career History

Hornblower Group – American Queen Voyages 2021 – Present

Director of Operational Excellence

On-going development of Onboarding & Integration programs, onboarding manuals, training assessments, and processes to create and maintain a fleet wide culture of learning.

Assist with planning, execution of all Layup and Crew Up Program and the evaluation of evaluating pilot classes of all new professional development programs (fleet wide)

Responsible for the creation and deployment of the service culture programs and the strategic implementation/deployment in the vessels.

Responsible for the hiring and professional development of the training team.

Collaborate with SME (Subject Matter Experts) in operations and third parties’ vendors in the development of programs that include blended learning (classroom training, action learning & e-learning).

Provided Leadership and operational support with all learning and talent development initiatives for the shoreside office and the vessels.

Collaborate with SME (Subject Matter Experts) safety and security in the development of training programs for hotel operations and marine crew members.

Collaborate with the VPs of Hotel Operations and Marine Operations on the annual training strategy to meet the needs of the organization.

Conduct Performance Management Coaching when requested/needed for individual or teams.

Monitor and evaluate the LMS’s effectiveness and presents results and different reports to the stakeholders.

Support the integration and professional development plans of key leadership positions.

Assist with the compliance process (safety / security) for the fleet using the Hornblower University platform.

Responsible for the Training Academy (overall operations, training matrix, yearly learning strategy based on identified needs, business levels, systems, and organizational strategy for the organization.

Responsible for the training budget working with the leadership team on expenses and contracts with third parties.

Facilitate classroom training with emphasis on professional and management development programs.

Facilitate orientation program, onboarding programs for key leadership positions in the organization.

Assist the Leadership Team with training programs, talent development initiatives and succession planning.

Conduct learning needs analysis of departments, managers requested by the VP of Hotel Operations, VP of Marine, and the Human Resources team.

GM – Hospitality – Talent Development Consulting 2019 - 2021

Facilitation and execution of team building programs, company culture initiatives, hotel/vessel pre-openings project, Train the Trainer program, leadership/management professional development programs (PDP), service standards training, moderation of executive meetings and conventions, employee engagement programs, leadership talent assessments, mentoring programs, training solutions to support and improve team/individual performance. Customization of training curriculums (Executive/Manager/employee levels), effective coaching strategies. Task force and interim staffing.

Domestic and international – English, Spanish (fluent), Portuguese language (advance).

Vice President of Learning & Talent Development 2017 - 2019

HHS (Hospital Housekeeping System) – Resorts & Hospitality Division

Provided Leadership and operational support with all startup activities in addition to identifying staff vacancies and recruitment, interview and selection of key executives, directors, and management positions.

Developed the division-wide talent development strategy that aligns with the One HHS vision.

Engaged with stakeholders to assess training gaps, organizational development needs for training and overall staff development to enhance the effectiveness of the team performance in achieving the goals and objectives of the company.

Designed and implemented the Leadership Development Program and the Internship Program in partnership with operations aligned to the company’s vision and future strategic business and talent development goals.

Organized the process for the introduction of new procedures, marketing initiatives, training development and other key corporate initiatives.

Provided oversight and strategic vision around learning programs and technologies to be delivered in a live face-to face environment as well as delivered via eLearning tools.

Assisted with planning, execution of all startups and evaluating pilot classes of all new programs (division-wide)

Supervised all management On-Boarding & Integration Program, to include a formal evaluation system that measures individual achievement of learning objectives, validate skill/knowledge, and assess cultural fit.

Provided leadership and coaching to management in the areas of recruitment, hiring, training, coaching, and motivating the employees to achieve the goals and objectives.

Developed the On-Boarding & Integration programs, operations manuals, continuing education, assessments, and processes that establish a division-wide culture of continuous learning.

Responsible for the creation and deployment of the service culture programs and the strategic implementation/deployment in the division.

Domestic travel - up to 70%

Direct reports: Talent and Acquisition, Learning & Talent Development team, dotted line VP of Operations and Director of Business Units

Reported to the CEO of Resorts & Hospitality Division

Director of Learning & Talent Development - AccorHotels Worldwide 2002 – 2017

North America, Central America, and the Caribbean Region (Luxury, Midscale, Economy Hotel brands

Provided Leadership and operational support with all Learning and Talent Development initiatives to the corporate office and the hotels of the NCAC Region (Multi-brand)

Developed content of training programs, ensuring alignment with strategic needs of the NCAC Region and Accor Worldwide Academy

Facilitated classroom training with emphasis on professional and management development programs.

Design and facilitation of management team-building meetings, coaching for hotel leadership teams.

Designed training strategies, learning programs and training schedules based on identified needs, business levels, systems, and organizational strategy for the region.

Assisted with planning, conducting, and evaluating pilot classes of all new programs (multi-brand)

Assisted the Executive Leadership Team with training, talent development and succession planning region wide.

Collaborated with other training, human resources, and corporate staff to leverage resources, share expertise, and ensure alignment with training strategy.

Collaborated with WW HQ and lead the SOE (School of Excellence) program in the NCAC Region

Collaborated in the developing of the curriculum for the NCAC Learning & Development Catalog based on four levels of development and skill sets (Professional, management, advanced management, and leadership)

Managed the team of Senior Learning & Development Specialists who provide brand specific training, soft skills, management, and employee development courses region wide.

Supported the integration and professional development plans of key leadership positions.

Maintained and reported department performance and tracking training system across the region.

Collaborated with the VPs of Operations on the annual training strategy to meet the needs of the brand.

Collaborated and gave direct feedback to General Managers and Talent & Culture Directors on coaching and professional development strategies for the management team in the hotels.

Conducted Performance Management Coaching when requested/needed for individual or teams.

Conducted learning needs analysis of departments, managers requested by the General Manager or Human Resources Directors of the hotels.

Consult, design and moderate yearly National Conventions (GM’s, HRD’S, Digital Deployment meetings, Global Sales. L&D meetings and other regional meetings)

Steering Committee member of the Digital Deployment Strategy of AccorHotels – NCA Region.

Reported directly to the General Counsel and VP Of Human Resources - NCA Region

Domestic and international travel –up to 80%

AWARDS:

YES, OUI, SI Award – 2007 Recipient Sofitel Americas

Sofitel Miami - Corporate Support, Appreciation Award – 2011

Sofitel Americas HR & Training – Special Recognition Award – 2012

Sofitel Worldwide HR & Training - Passion for Excellence Award - 2013

Manager of Training & Development – Marriott International Corp 1999 – 2002

Responsible for Property Management System (PMS) training program (content design and execution of the delivery strategy to all domestic hotels)

Program development for the Career Advancement Training curriculum – CAT (Domestic hotels, hourly associates’ program)

Program development for the Diversity Training curriculum (content design and execution of the delivery strategy).

Developed and wrote content of training programs, ensuring alignment with business needs.

Assisted with planning, conducting, and evaluating pilot classes.

Worked with technical production resources (vendors, graphic designers, desktop publishing, etc) as a coordinated design effort.

Assisted with scripts for videos simulations and other multimedia formats, as applicable.

Assisted the CABL-Caribbean and Latin America region delivering CORE training programs for Managers and Supervisors (Foundations of Leadership, Partners in Career Management, Training Certification level II and III class and orientation/welcome program for new properties).

Assisted with the opening of new properties worldwide (task force – opening team)

Facilitated and coordinated the new hire orientation program at Corporate Headquarters.

Domestic and international travel

Director of Front Office Operations 1994 – 1999

Marriott Wardman Park – Washington, DC - 1505 room hotel.

Education & Professional Development

School of Hotel & Restaurant Management B.S. Hotel and Restaurant Management

Santiago de Cali University B.S. Business Administration

Certified Master Trainer – Level III (facilitation of content, process, and curriculum of training programs)

Certified - Center of Creative Leadership (CCL) – 360 Feedback Coaching

Certified - FIRO B Assessment

Certified - Culture Index

- English and Spanish – Bilingual

- Portuguese – Very good command, conversational (advance)

- Member of the ATD – Association of Talent Development (USA)

- Member of the Mentoring Program – Hornblower Group

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