Customer Service Data Entry
Resume:
Joanna Pope
New York, NY *****
adzx3b@r.postjobfree.com
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Productive Call Center Representative with over 12 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work Experience
Temporary Office Assistant
PHAXIS - New York, NY
March 2020 to Present
Various Temporary duties of positions in:
• Data Entry in Multiple Offices.
• Filing and making copies of paperwork and distributes as needed.
• Customer Service: delivering proactive and immediate support to customers. Security Officer
C.S.S. (Concert Service Specialists) - New York, NY June 2009 to August 2018
• Providing security safety for the visitors, employees, and property of the event
• . Controlling crowds and preventing disturbances.
• Responding to incidents and emergencies.
• Conducting security screening before allowing access to the venue. Call Center Representative
Elite Transportation - Long Island City, NY
April 2017 to April 2018
• Maintain customer accounts and record account information.
• supports customers by providing helpful information, answering questions, and responding to complaints.
• Respond and manage multiple inbound calls from customers. Customer Service Representative
LabeLust.com - Township of Jackson, NJ
April 2009 to April 2014
• Respond and manage multiple inbound calls from customers.
• Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures.
• Utilize computer systems in maintaining record of customer calls and account information.
• Respond to billing complaints by facilitating product exchange, refund or bill adjustments.
• Obtain relevant information in order to verify the authenticity of a complaint
• Follow up on customers to ensure they are satisfied with received product/services. Data Entry and Customer Service
Shoemania LLc - New York, NY
June 2005 to June 2008
• Entering, updating and verifying data from various sources into digital databases or software programs
• Preparing and sorting documents for data entry
• Reviewing and checking data for errors, discrepancies and completeness
• Responding promptly to customer inquiries.
• Communicating with customers through various channels. Education
Some College in Veterinary Technology
LaGuardia Community College - New York, NY
September 2006 to July 2008
High school diploma or GED
Skills
• Photo editing
• Microsoft Office
• Problem Solver
• Cold Calling
• EDI
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